The Kroger Co. (NYSE: KR) has officially announced the upcoming retirement of Tim Massa, the company’s Executive Vice President and Chief Associate Experience Officer, effective September 18, 2026. After more than 16 years at Kroger, Massa leaves behind a remarkable legacy of leadership and a commitment to enhancing the associate experience within one of America’s largest supermarket chains.

2. A Journey Through Leadership

Tim Massa joined Kroger in 2010 following an accomplished career at The Procter & Gamble Company, where he spent 21 years. Starting as Vice President of Talent Development, Massa quickly rose through the ranks to hold several senior leadership roles, including Group Vice President of Human Resources and Labor Relations, Chief People Officer, and ultimately, his current position as Chief Associate Experience Officer.

As the senior human resources executive, Massa was instrumental in shaping Kroger’s approach to talent management and employee engagement. He is particularly noted for developing programs that foster career growth and well-being among associates, such as the “New Beginnings” initiative, which aims to create pathways for hourly employees to build long-term careers.

3. Navigating Challenges and Building Culture

Massa's tenure has coincided with some of the most pivotal moments in Kroger's recent history. He played a crucial role in the company's response to the COVID-19 pandemic, ensuring that associates were supported during an unprecedented time. Massa also contributed to the creation of Kroger’s Framework for Action, which outlines the company’s commitment to learning from past challenges and sharing insights with other organizations.

“Tim has been a relatable and trusted leader throughout his time at Kroger,” stated Greg Foran, Kroger's CEO. “He has built a people organization that supports and respects our associates, and we are grateful for his many contributions.”

4. Enduring Impact and Future Endeavors

Massa's influence extends well beyond Kroger. He will continue to serve on several boards, including the CHRO Association and the National Academy of Human Resources Board of Trustees. Additionally, he was recently recognized as a Fellow of the National Academy of Human Resources and listed as one of Mogul's Top People Leaders for 2026.

In his retirement, Massa plans to focus on executive coaching and board service with an emphasis on values-based leadership. He aims to continue shaping organizational cultures that encourage collaborative work environments. He and his wife Lisa are also looking forward to traveling and spending quality time with family and friends.

5. Transition and Succession

To ensure a smooth transition, Massa will remain in his role until September 18, and Kroger has indicated that a successor will be named at a later date. His departure marks the end of an era for Kroger, but his contributions have laid a strong foundation for future leadership.

6. Conclusion

Tim Massa's retirement is a significant milestone for The Kroger Co., as he leaves behind a legacy characterized by a commitment to associate well-being and a culture of respect and development. As Kroger continues to serve millions of customers daily, Massa’s influence will undoubtedly resonate through the organization for years to come, reflecting his belief that a company's true strength lies in its people.

Original press release