Sprinklr Welcomes Karthik Suri as Chief Product and Corporate Strategy Officer

Sprinklr Inc. (NYSE: CXM), a leading unified customer experience management (Unified-CXM) platform, has announced the appointment of Karthik Suri as its new *Chief Product and Corporate Strategy Officer*, effective immediately. Suri will report directly to Rory Read, the company’s President and CEO, and is expected to play a pivotal role in shaping Sprinklr's product vision and corporate strategy.

In a statement regarding Suri's appointment, Rory Read highlighted Suri's unique blend of technical expertise, strategic insight, and operational discipline. “Karthik is a unique product leader with the rare combination of technical depth, strategic acumen, and operational rigor,” Read said. He emphasized Suri's previous successes in identifying market opportunities and driving growth through innovation, which aligns with Sprinklr's ongoing transformation and accelerated product roadmap.

Suri comes to Sprinklr with over 25 years of experience in product leadership and strategy within the technology sector. Prior to joining Sprinklr, he served as the Chief Product Officer at Cornerstone OnDemand, where he led the transformation of the company’s product offerings from a learning solution to a comprehensive workforce agility and intelligence platform.

His robust career also includes significant leadership roles at Invitae, GE Digital, PayPal, eBay, Magento, and Yahoo!, where he honed his skills in strategic growth planning, market intelligence, and operational efficiency. Suri’s extensive background positions him well to contribute to Sprinklr’s mission of delivering extraordinary customer experiences.

Expressing his enthusiasm about joining Sprinklr, Suri remarked, “I’ve long admired Sprinklr’s bold mission to make every customer experience extraordinary.” He acknowledged the company’s remarkable technology and talented team, expressing eagerness to help shape Sprinklr's next chapter of growth. Suri aims to deliver an AI-native unified customer experience platform that not only makes a significant difference for customers but also identifies strategic opportunities to expand the company's impact and drive long-term value.

Suri holds a Bachelor of Engineering in Mechanical Engineering and a Master of Science in Chemistry from BITS, Pilani in India. He further pursued advanced studies, earning a Master of Science in Industrial and Systems Engineering from The Ohio State University, along with a dual MBA from Columbia Business School and the University of California, Berkeley, Haas School of Business.

Sprinklr is recognized as the definitive AI-native platform for Unified Customer Experience Management (Unified-CXM), enabling brands to deliver exceptional experiences at scale across various customer touchpoints. By harnessing human intelligence alongside AI insights, Sprinklr empowers brands to cultivate trust and loyalty through personalized and efficient customer interactions.

With over 1,900 enterprises, including industry giants like Microsoft, P&G, and Samsung, as well as 60% of the Fortune 100, Sprinklr is committed to helping organizations unify data, eliminate silos, and act on real-time insights to enhance customer engagement.

Sprinklr’s strategic move to appoint Karthik Suri reflects its commitment to strengthening its leadership team as it navigates an evolving market landscape, aiming to redefine the future of customer experience management.