Sprinklr Inc. (CXM)

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July 15, 2026 Sprinklr Unveils Summer ’26 Release with Revolutionary AI Capabilities Sprinklr's Summer ’26 Release introduces advanced AI capabilities for Unified Customer Experience Management. The update focuses on enhancing real-time decision-making and customer insights across marketing and service platforms, allowing brands to act swiftly on customer signals.

July 08, 2026 Sprinklr Inc. Named a Leader in 2026 Gartner Magic Quadrant for Social Media Management and Listening Sprinklr Inc. has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Social Media Management, highlighting its strong capabilities in customer engagement. The platform's unified approach integrates social media management and AI-driven insights, helping brands transition to proactive customer experience management.

July 01, 2026 Sprinklr Welcomes Thomas Addis as Chief Revenue Officer Sprinklr has appointed Thomas Addis as its new Chief Revenue Officer to drive growth and enhance customer experiences. With over 20 years of experience in tech leadership, Addis is set to transform Sprinklr's go-to-market strategies and strengthen its position in customer experience management.

June 29, 2026 Sprinklr Recognized as Exemplary Provider in ISG 2026 Customer Experience Management Buyers Guide Sprinklr Inc. has been recognized as an Exemplary Provider in the 2026 ISG Buyers Guide for Customer Experience Management. The report highlights Sprinklr's strengths in delivering unified customer experiences through its AI-native platform, serving over 1,600 enterprises, including major brands like Microsoft and Procter & Gamble.

June 10, 2026 Sprinklr Unveils LLM Insights: A Game Changer for Brand Representation in AI Sprinklr Inc. has introduced LLM Insights, a tool designed to enhance brand visibility in AI-generated content. By providing real-time insights and actionable strategies, it helps brands monitor their representation and improve customer engagement. This innovation is crucial in the evolving landscape of generative AI.

June 04, 2026 Sprinklr Inc. Reports Q1 2027 Financial Results: A Steady Recovery Amidst Economic Challenges Sprinklr Inc. reported a net income of $4.18 million in Q1 2027, a remarkable recovery from last year's loss. The company achieved revenue growth to $219.4 million, driven by increased subscription demand despite economic challenges.

June 03, 2026 Sprinklr Inc. Reports Strong First Quarter Results for Fiscal 2027 Sprinklr Inc. reported a solid first quarter for fiscal 2027, achieving $219.5 million in revenue, a 7% increase year-over-year. The company also noted improvements in profitability and a strong cash position, positioning itself well for future growth.

May 28, 2026 Sprinklr Inc. Acquires ViralMoment to Enhance Multimodal Customer Intelligence Sprinklr Inc. has acquired ViralMoment to boost its Unified Customer Experience Management capabilities, focusing on multimodal customer intelligence through video analytics. This strategic move aims to enhance brand engagement by delivering deeper insights into customer behaviors in today's video-centric social landscape.

March 31, 2026 Sprinklr Inc. and CreatorIQ Forge Strategic Partnership to Enhance Creator Marketing Sprinklr and CreatorIQ have formed a strategic partnership to integrate creator intelligence with social media management, addressing the need for cohesive data analysis in creator marketing. This collaboration aims to enhance visibility into marketing performance, streamline operations, and optimize capital allocation for brands.

March 19, 2026 Sprinklr Inc. Reports Solid Growth Despite Economic Headwinds in 2026 Annual Report Sprinklr Inc. reported solid growth in its 2026 annual report, emphasizing a rise in revenue and strategic shifts towards top-tier enterprise clients. Despite economic challenges, the company remains committed to enhancing its Unified-CXM platform to optimize customer engagement.

March 13, 2026 Sprinklr Emerges as a Leader in Gartner's 2026 Magic Quadrant for Voice of the Customer Platforms Sprinklr has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Voice of the Customer Platforms, thanks to its AI-native VoC capabilities. The company's innovative solutions unify customer signals to enhance engagement and improve customer experiences across various channels.

March 11, 2026 Sprinklr Inc. Reports Strong Q4 and Fiscal Year 2026 Results Sprinklr Inc. has reported significant financial growth for Q4 and FY 2026, with increased revenue and operating income. The company remains focused on strategic transformation and shareholder value enhancement.

February 12, 2026 Sprinklr Inc. Set to Release Fourth Quarter and Full Year Fiscal 2026 Financial Results Sprinklr Inc. is set to release its fourth quarter and full year fiscal 2026 financial results on March 11, 2026, followed by a conference call. Investors will be eager to assess the company's performance and strategic direction in customer experience management.

January 15, 2026 Sprinklr Named Innovative Products Winner in the 2026 BIG Innovation Awards Sprinklr Inc. received the 2026 BIG Innovation Award for its advanced AI agents that improve customer experience. This recognition reflects the company's commitment to responsible and impactful AI applications across industries.

December 18, 2025 Michele Meyers Joins Sprinklr as Chief Accounting Officer: A Strategic Move for Growth Sprinklr has named Michele Meyers as its new Chief Accounting Officer, effective January 5, 2026. With over 20 years in finance and accounting, Meyers aims to improve Sprinklr's financial reporting and operational excellence, contributing to its growth as a leader in customer experience management.

December 10, 2025 Sprinklr Clinches ADWEEK Tech Stack Award for Best Social Media Marketing Platform Sprinklr Inc. has been awarded the ADWEEK Tech Stack Award for Best Social Media Marketing Platform, highlighting its evolution into an AI-native platform for Unified Customer Experience Management. The award recognizes Sprinklr's commitment to innovation and excellence in social media marketing.

December 04, 2025 Sprinklr Inc. Reports Mixed Results in Q3 2026 Amid Challenging Economic Conditions Sprinklr Inc. reported a solid revenue increase in Q3 2026 but faced challenges with customer churn and rising costs. The company remains focused on enhancing its Unified-CXM platform and strategic investments despite the turbulent economic environment.

December 03, 2025 Sprinklr Reports Strong Q3 FY2026 Results, Shows Signs of Transformation Sprinklr's Q3 FY2026 results highlight a 9% revenue growth and improved profitability, reflecting the company's ongoing transformation. CEO Rory Read emphasizes the importance of enhancing customer relationships as they prepare for FY27.

November 20, 2025 Sprinklr and SAMY Join Forces to Revolutionize Customer Experience Solutions Sprinklr and SAMY have announced a strategic partnership to enhance customer experience solutions by combining AI technology with marketing expertise. Their collaboration aims to deliver integrated marketing strategies that drive growth and improve customer outcomes, exemplified by a successful case study with Diageo.

November 12, 2025 Sprinklr Inc. Sets Stage for Q3 Financial Results with Upcoming Earnings Release Sprinklr Inc. is set to announce its Q3 financial results on December 3, 2025, before the market opens. A conference call will follow at 8:30 am ET, providing insights into the company's performance and strategies in customer experience management.

October 27, 2025 Sprinklr Welcomes Karthik Suri as Chief Product and Corporate Strategy Officer Sprinklr Inc. has appointed Karthik Suri as its new Chief Product and Corporate Strategy Officer. With over 25 years of experience, Suri aims to drive innovation and growth, enhancing customer experiences through strategic leadership.

October 23, 2025 Sprinklr Celebrates Excellence in Customer Experience with 2025 CXUnifier Awards The 2025 CXUnifier Awards by Sprinklr honored leaders in customer experience, highlighting organizations like Walgreens and Ally Financial for their innovative strategies. The awards celebrate the importance of prioritizing customer experience as a driver of business success.

October 07, 2025 Sprinklr Inc. Appoints Anthony Coletta as Chief Financial Officer Sprinklr Inc. has appointed Anthony Coletta as Chief Financial Officer, effective immediately. With over 20 years of financial leadership experience, Coletta aims to drive transformation and growth at Sprinklr, enhancing the company's financial operations and strategic initiatives.

October 01, 2025 Sprinklr Inc. Unveils Research Report Highlighting Disconnect in Customer Experience Confidence Sprinklr Inc.'s research highlights a significant gap in customer experience confidence between business leaders and consumers. With 91% of leaders believing in their brand's promise versus only 36% of consumers feeling recognized, the report emphasizes the need for brands to align their delivery with consumer expectations to foster trust.

September 29, 2025 Sprinklr Unveils AI-Powered Innovations Designed to Help Brands Transform Customer Experiences Sprinklr has unveiled AI-powered solutions like Sprinklr Copilot and AI Agents to transform customer experiences. These innovations enhance brand engagement by unifying data and improving operational efficiency, ensuring brands meet the evolving demands of consumers.

September 04, 2025 Sprinklr Inc. Reports Strong Q2 2026 Financial Results Amid Economic Challenges Sprinklr Inc. has reported a revenue of $212 million for Q2 2026, marking significant growth despite economic challenges. The company improved profitability and operational efficiency, positioning itself well for future growth in customer experience management.

June 05, 2025 Sprinklr Inc. Reports Mixed Results in Q1 2026 Financials Sprinklr Inc. has reported Q1 2026 financials showing revenue growth to $205.5 million but a net loss of $1.56 million. The company faces challenges from increased customer churn and rising costs, impacting its overall performance and outlook.

May 14, 2025 Sprinklr Sets Stage for Q1 Financial Results Release Sprinklr Inc. will release its Q1 2026 financial results on June 4, 2025, ahead of a conference call for investors to discuss insights and future strategies. The company remains a leader in customer experience management, serving numerous global enterprises.

May 13, 2025 Sprinklr and Aramex Join Forces to Transform Customer Experience Globally Sprinklr and Aramex have expanded their partnership to revolutionize customer experiences across 65 countries. By integrating AI-driven tools, Aramex aims to enhance engagement and operational efficiency, automating 90% of customer cases.

April 23, 2025 Sprinklr Inc. Recognized as a Leader in Gartner's 2025 Magic Quadrant for Voice of the Customer Platforms Sprinklr Inc. has been named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms, highlighting its innovative solutions for enhancing customer experience. The platform's real-time analytics and multichannel integration empower businesses to respond effectively to customer feedback.

April 16, 2025 Sprinklr Inc. Celebrates Leadership in Content Marketing Platforms Sprinklr Inc. has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the sixth year running. CEO Rory Read emphasizes their commitment to AI-driven tools that enhance marketing strategies across multiple channels, underlining Sprinklr's pivotal role in modern customer experience management.

April 15, 2025 Sprinklr Inc. Recognized as Strong Performer in CCaaS Market Sprinklr Inc. has been recognized as a 'Strong Performer' in the CCaaS market by Forrester, reflecting its focus on innovation and customer success. The company's strategic enhancements to its Sprinklr Service platform position it to compete effectively against legacy providers, leveraging advanced technologies for superior customer experiences.

April 14, 2025 Sprinklr Inc. Welcomes Sanjay Macwan as Chief Information Officer Sprinklr Inc. has appointed Sanjay Macwan as Chief Information Officer to strengthen its technology and security during its transformational journey. With over 30 years of experience, Macwan aims to enhance the company’s IT infrastructure and data analytics strategy, ensuring exceptional customer value and security.

March 21, 2025 Sprinklr Inc. Reports Strong Growth in 2025 Annual Report Sprinklr Inc. reported a 15.6% revenue increase for fiscal year 2025, reaching $796.3 million. The company continues to expand its customer base, now serving 60% of Fortune 100 companies, and focuses on enhancing its AI capabilities and international presence.

March 12, 2025 Sprinklr Reports Fourth Quarter and Full Year Fiscal 2025 Results: A Year of Transformation Sprinklr Inc. reported a 4% revenue increase in Q4 2025, despite facing profitability challenges. The company aims for 'durable, efficient growth' in the upcoming fiscal year through strategic initiatives.

February 28, 2025 SWOT Analysis of Sprinklr Inc. in 2025 This article provides a comprehensive SWOT analysis of Sprinklr Inc. in 2025, highlighting its AI-powered platform and diverse client base while addressing challenges like financial losses and competition. It explores growth opportunities in technological innovation and market expansion.

February 14, 2025 Sprinklr Inc. Set to Release Q4 and Full Year Fiscal 2025 Financial Results Sprinklr Inc. will announce its fourth quarter and full year financial results for fiscal year 2025 on March 12, 2025. A conference call will follow at 8:30 AM ET to discuss the results and outlook, accessible via their Investor Relations website.

February 13, 2025 Sprinklr Enhances Customer Engagement with New Bluesky Integration Sprinklr has launched a new integration with Bluesky to enhance customer engagement for enterprise brands. This integration provides tools for content creation, social listening, and analytics, leveraging Bluesky's rapid growth to help brands connect authentically with their audiences.

December 04, 2024 Sprinklr Inc. Reports Mixed Results for Q3 2025: A Deep Dive into Financials Sprinklr Inc. reported $200.6 million in revenue for Q3 2025, reflecting growth but with a net income decline. The company faces operational challenges and is under new leadership aiming for strategic improvements in customer experience and cost management.

September 04, 2024 Sprinklr Inc. Reports Strong Q2 2025 Results: A Shift Towards Profitability Sprinklr Inc. has reported strong financial results for Q2 2025, with revenues of $197.2 million and a positive net income of $1.84 million. The company's strategic initiatives and enhanced AI capabilities signal a promising trajectory towards profitability and market leadership in Unified Customer Experience Management.

June 05, 2024 Sprinklr Inc. Reports Strong Q1 2025 Financial Results Sprinklr Inc. demonstrated strong performance in Q1 2025, achieving a 24% revenue increase to $195.9 million and a net income of $10.6 million. The company continues to excel in Unified Customer Experience Management, driven by robust demand for its AI-powered platform.

March 29, 2024 Sprinklr Inc. Reports Strong Growth in 2024 Annual Results Sprinklr Inc. reported strong fiscal results for 2024, with total revenue reaching $732.3 million, an 18.5% increase from the previous year. The company showed significant growth in subscription revenue and achieved a net income of $51.40 million, marking a turnaround from a loss in 2023. With a solid balance sheet and strong cash flow, Sprinklr is poised for continued growth.

Sprinklr Inc. Recognized as Strong Performer in CCaaS Market

Last updated: April 15, 2025 •

Taurigo

1. Overview of the Press Release

On April 15, 2025, Sprinklr Inc. (NYSE: CXM), a leading unified customer experience management (Unified-CXM) platform, announced its recognition as a "Strong Performer" in The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report. This acknowledgment underscores the company's strategic focus on enhancing its Sprinklr Service platform and disrupting established players in the Contact Center as a Service (CCaaS) market.

2. Insights from the Report

The Forrester report evaluated ten vendors based on three critical categories: current offering, strategy, and customer feedback. Sprinklr's high ranking reflects its commitment to innovation and customer success in the rapidly evolving landscape of customer experience management.

CEO's Statement on Market Position

Rory Read, President and CEO of Sprinklr, expressed confidence in the company's trajectory, stating, “This is a critical step in our journey to leadership and market disruption. The focus today is to make Sprinklr Service customers successful with their CX efforts and increase business to realization value.” He elaborated that the company's strategic direction is centered on fortifying the Sprinklr Service platform, which is essential for competing against legacy CCaaS providers.

3. The Future of Customer Service with Sprinklr

The Forrester report highlights Sprinklr’s innovative vision for customer service, which emphasizes proactive care, digital experiences, and AI-driven solutions. This approach positions the company at the forefront of customer service technology, catering to the needs of modern enterprises.

Architectural Advantages

Sprinklr's system architecture has been cited as a significant factor in its rapid growth and extensive service offerings. The architecture allows the company to quickly introduce new functionalities to adapt to the fast-changing market dynamics. Notably, the utilization of Generative AI (GenAI) and Large Language Models (LLMs) in its customer service system showcases Sprinklr’s commitment to leveraging advanced technology for enhanced customer experiences.

4. Conclusion

Sprinklr’s recognition as a Strong Performer in the Forrester Wave report not only validates its strategic direction but also indicates a promising future for the company in the competitive CCaaS space. With a strong emphasis on innovation and customer success, Sprinklr is well-positioned to redefine customer experience management for enterprises worldwide.

For further details, the full report can be accessed at Sprinklr's official website.

Original press release

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