Sprinklr Inc. Welcomes Sanjay Macwan as Chief Information Officer

On April 14, 2025, Sprinklr Inc. (NYSE: CXM), a leading unified customer experience management (Unified-CXM) platform, announced the appointment of Sanjay Macwan as Chief Information Officer (CIO), effective April 9, 2025. This strategic move is expected to bolster Sprinklr's technological capabilities and enhance its market position as the company continues its transformational journey in the dynamic landscape of customer experience management.

Sanjay Macwan brings over three decades of invaluable experience in enterprise technology and innovation to his new role. His previous leadership positions include serving as CIO and Chief Information Security Officer at Vonage Holdings Corp., and holding senior roles at NBCUniversal as Senior Vice President and Chief Technology Officer of Media Labs. Macwan also has a wealth of experience from his tenure at AT&T, where he was Vice President of the AT&T Chief Technology Office. His educational qualifications include a Bachelor of Science in Electrical Engineering and a Master of Science in Computer Science from Polytechnic University (currently NYU Tandon School of Engineering).

Rory Read, President and CEO of Sprinklr, emphasized the significance of Macwan's appointment during this pivotal time for the company. "Sanjay is joining Sprinklr at an important time in our transformational journey," Read stated. He highlighted Macwan's proven track record of guiding organizations through complex security challenges and his ability to drive innovation in cloud and SaaS technologies.

As CIO, Macwan will oversee Sprinklr's global IT infrastructure, enterprise security, and data analytics strategy. His role is crucial as the company aims to enhance operational resilience while delivering exceptional value to its customers. Read noted that Macwan's expertise would play a vital role in strengthening Sprinklr's security posture, ensuring that the company can deliver robust, best-in-class products aligned with its long-term vision of making every customer experience extraordinary.

Expressing his enthusiasm for joining Sprinklr, Macwan stated, "I am excited to be joining Sprinklr at such an important moment in its transformation." He acknowledged the company's ambitious vision for customer experience, which he believes is essential for the growth of any enterprise. Macwan praised Sprinklr's differentiated AI-native platform and its impressive array of clientele, which includes notable global brands such as Microsoft, P&G, and Samsung.

He reiterated his commitment to partnering with the leadership team and Sprinklr employees to enhance the company's technology and security framework. Macwan's strategic approach aims to unlock the full potential of Sprinklr's offerings, enabling customers to realize greater value from the platform.

Sprinklr is a pioneering enterprise software company that caters to all customer-facing functions. The company's Unified-CXM platform leverages advanced AI to create human experiences for customers across various modern channels. Headquartered in New York City, Sprinklr serves over 1,900 enterprises, including 60% of Fortune 100 companies, and is dedicated to redefining the customer experience landscape.

As Sprinklr embarks on this exciting chapter with Sanjay Macwan at the helm of its information technology and security strategy, stakeholders will be closely watching how his leadership influences the company's growth trajectory and market competitiveness in the evolving customer experience domain.