On November 5, 2025, ServiceNow Inc. (NYSE: NOW) announced an expanded strategic partnership with NTT DATA, a global leader in AI, digital business, and technology services. This collaboration aims to accelerate AI-led transformations across enterprises worldwide, setting the stage for significant advancements in operational efficiency and productivity.

The partnership revolves around the execution of joint go-to-market strategies and delivery commitments, which include co-developing and co-selling AI-powered solutions to help organizations streamline their operations. By designating NTT DATA as a strategic AI delivery partner, ServiceNow aims to support organizations in achieving greater automation and operational efficiency on a global scale.

2. A History of Collaboration

This enhanced partnership builds upon the long-standing relationship between ServiceNow and NTT DATA. Both companies share a commitment to responsibly operationalizing and scaling AI technologies. NTT DATA has already been utilizing the ServiceNow AI Platform to deliver strategic advisory services, platform implementation, and continuous managed services, which have been pivotal in enabling organizations to realize quicker returns on their investments.

The new agreement marks a significant milestone in NTT DATA's ambition to expand its ServiceNow business, allowing it to leverage the power of AI to drive transformative results for its clients.

3. Multi-Year Initiative for AI Delivery

Under this multi-year initiative, NTT DATA will serve as a strategic AI delivery partner for ServiceNow across various industries and global regions. The collaboration will focus on deploying AI-powered automation solutions for customers spanning enterprise, commercial, and mid-market segments.

One of the key components of this partnership is the Now Next AI program, which integrates AI engineering expertise directly into customers' enterprise transformation projects. This collaborative approach is expected to advance new AI deployment models, thereby enhancing the effectiveness and reach of AI solutions.

4. NTT DATA as a Lighthouse Customer

In a move that underscores its commitment to this partnership, NTT DATA will act as a lighthouse customer for ServiceNow. The company plans to scale its use of ServiceNow AI Agents and Global Business Services, which will serve as essential drivers for NTT DATA's ongoing transformation and its delivery capabilities for clients.

5. Leadership Insights

Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, expressed enthusiasm about the partnership, stating, “ServiceNow and NTT DATA are expanding access to AI-powered automation across any industry and any geography to achieve measurable business impact for organizations at every stage of the AI journey.” He emphasized the transformative potential of their collaboration in making work simpler, smarter, and more resilient with the ServiceNow AI Platform.

Abhijit Dubey, President, CEO, and Chief AI Officer at NTT DATA, echoed Zavery's sentiments, describing the expansion of their partnership as a pivotal step towards building a leading AI-native services company. He noted that by combining ServiceNow’s advanced AI platform with NTT DATA’s global delivery scale and industry expertise, they are poised to enable enterprises to accelerate innovation, enhance productivity, and achieve sustainable growth.

6. Looking Ahead

NTT DATA anticipates ramping up the delivery of ServiceNow AI solutions across various industries and regions, with initial deployments of ServiceNow AI Agents and Global Business Services expected to pave the way for broader adoption.

This partnership not only strengthens the capabilities of both companies but also signals a significant trend towards AI-led transformation across the global enterprise landscape. As organizations increasingly turn to AI for operational efficiency, the collaboration between ServiceNow and NTT DATA stands to reshape the way work is accomplished in the digital age.

Original press release