In a significant move aimed at empowering individuals in the evolving workforce, ServiceNow (NYSE: NOW) announced the launch of ServiceNow University during its annual customer and partner event, Knowledge 2025, held on May 6, 2025. This innovative learner experience is designed to equip individuals with the necessary skills to thrive in an AI-driven world, addressing the urgent need for continuous learning and adaptation in a rapidly changing job landscape.

2. A Vision for Human Transformation

ServiceNow’s initiative acknowledges that the transformation of the workplace is not solely technological; it also encompasses a profound human aspect. Jacqui Canney, Chief People and AI Enablement Officer at ServiceNow, emphasized the importance of creating a "safe space" for individuals to grow outside their comfort zones. "In the age of AI, we have an opportunity to unleash a human renaissance," Canney stated. The focus of ServiceNow University is to foster a culture of continuous learning, ensuring that employees, customers, and partners can adapt to the evolving demands of their roles.

3. Addressing Workforce Transformation

The urgency for upskilling is underscored by a forthcoming research report from ServiceNow and Pearson, expected to be released in September 2025. The report predicts that agentic AI will disrupt millions of jobs across both technical and non-technical sectors in the United States alone, with over 8 million roles anticipated to transform. This shift is projected to catalyze significant growth in the tech workforce globally, with increases ranging from 27% in Germany to a staggering 95% in India by 2030.

4. Key Features of ServiceNow University

ServiceNow University distinguishes itself from traditional learning environments by offering a dynamic and personalized approach to skill-building. Key features include:

Free and Gamified Learning: The platform provides hundreds of on-demand courses, supplemented by hands-on performance assessments where learners can earn credentials, points, badges, and ranks. This gamified approach not only motivates personal development but also helps individuals acquire the skills essential for today’s digital workforce.

AI-Powered Unified Profile: Learners will benefit from a personalized profile that consolidates their skills, experiences, and achievements, creating a tailored "University of You." This feature allows for curated content and a free on-demand catalog, enhancing engagement and driving tangible growth.

Comprehensive Curriculum: With a vast range of content that caters to varying skill levels, ServiceNow University offers intuitive, bite-sized learning modules across multiple disciplines. A notable focus is on providing a robust AI learning pathway to prepare learners to utilize and lead with AI effectively.

5. Commitment to Accessibility and Inclusion

In addition to its broad learning offerings, ServiceNow University reinforces the company’s existing RiseUp initiative, which aims to provide underrepresented and underserved communities with better access to technology, knowledge, and career opportunities in the tech industry. This commitment is part of ServiceNow’s larger goal of reaching 3 million learners by the end of 2027.

6. Global Implications of Agentic AI

Research findings illustrate the widespread impact of agentic AI across various sectors, with non-IT functions such as payroll and administration facing significant transformations. The United States is predicted to experience the highest percentage of workforce impact, while India is expected to see over 10 million individuals affected by 2030. The disparities in workforce transformation across regions highlight the need for tailored and scalable learning tools to prepare workers for new roles or enhance their AI fluency.

7. Conclusion

ServiceNow University represents a bold step forward in addressing the learning imperative of the modern workplace. By combining the science of play with advanced AI capabilities, ServiceNow is not only preparing individuals for the future of work but also fostering a culture of continuous growth and innovation. As organizations grapple with the challenges posed by rapid technological advancements, initiatives like ServiceNow University will be crucial in equipping the workforce with the skills needed to thrive.

ServiceNow University is now available to employees, customers, partners, and individuals seeking to enhance their skills and embrace the future of work.

Original press release