Knowledge 2026 — In a groundbreaking announcement, ServiceNow Inc. (NYSE: NOW) has unveiled an expansion of its partnership with NVIDIA, aimed at enhancing agentic AI governance from desktops to data centers. This strategic move is set to transform how enterprises manage AI capabilities and workloads, marking a significant milestone in the ongoing evolution of enterprise technology.

1. Introduction of Project Arc

At the core of this announcement is Project Arc, a new enterprise autonomous desktop agent designed to operate securely on employee desktops. This innovative agent, secured through the NVIDIA OpenShell runtime and governed by the ServiceNow AI Control Tower, is capable of autonomously completing complex tasks across various enterprise tools and systems without the need for pre-built workflows.

“ServiceNow and NVIDIA set out to make AI real for the enterprise, and today we’re showing the proof of that work,” stated Joe Davis, Executive Vice President of AI Engineering & Delivery at ServiceNow. The implementation of Project Arc not only simplifies complex workflows but also introduces a highly governed and secure environment for AI operations.

Features of Project Arc

Project Arc boasts several key attributes:

Autonomous Functionality: The agent can think, write code, execute, and adapt when faced with unexpected challenges, enhancing productivity across the enterprise.

Security Protocols: Every action is contained within the NVIDIA OpenShell, which provides a sandboxed environment with policy-based management, ensuring that autonomous activities remain auditable and secure.

Informed Decision-Making: Grounded in the ServiceNow Configuration Management Database (CMDB), the agent draws on comprehensive intelligence about the enterprise, enhancing its effectiveness in decision-making.

2. Enhancing AI Governance in Data Centers

The collaboration extends beyond desktop functionalities, as ServiceNow's AI Control Tower is now integrated with the NVIDIA Enterprise AI Factory validated design. This integration is pivotal for organizations looking to manage AI at scale, providing a unified governance layer within data centers.

Key Benefits for Enterprises

Organizations leveraging this integration will gain:

Continuous Value Management: Continuous value, risk, and security management throughout the model lifecycle, from discovery to real-time observability.

Regulatory Compliance: Expanded regulatory content packs and enterprise access maps for major cloud providers.

Performance Tracking: A comprehensive framework for tracking productivity gains and return on investment (ROI).

3. Advancing AI Evaluation Standards

In addition to governance improvements, ServiceNow and NVIDIA are launching NOWAI-Bench, an open benchmarking suite that includes two frameworks: EnterpriseOps-Gym and EVA-Bench. These frameworks are designed for evaluating the capabilities of AI agents in enterprise environments, contributing to industry-wide standards for AI evaluation.

Early Results from Benchmarking

Initial evaluations have shown promising results; for instance, the NVIDIA Nemotron 3 Super demonstrated leading performance in the EnterpriseOps-Gym, while EVA-Bench serves as a critical benchmark for the development of the NVIDIA Nemotron VoiceChat model.

4. Availability and Future Prospects

ServiceNow is currently offering an early preview of Project Arc, while the integration with the NVIDIA Enterprise AI Factory is generally available. The NOWAI-Bench suite is also accessible as an open-source release, providing enterprises with valuable resources to enhance their AI capabilities.

As both companies continue to innovate and refine their offerings, they are poised to redefine the landscape of enterprise AI governance. “Together, NVIDIA and ServiceNow are bringing enterprises agents that feature the security of the NVIDIA OpenShell runtime and the power of NVIDIA AI factory solutions with the ServiceNow AI Control Tower,” noted Kari Briski, Vice President of Generative AI for Enterprise at NVIDIA.

Conclusion

With this expansion of their partnership, ServiceNow and NVIDIA are paving the way for more secure, efficient, and intelligent enterprise operations. As businesses increasingly integrate AI into their workflows, these advancements will be crucial in ensuring that AI governance keeps pace with technological innovation, ultimately leading to more trusted and effective AI solutions for enterprises.

Original press release