On October 29, 2025, ServiceNow Inc. (NYSE: NOW) and FedEx Dataworks unveiled an expanded strategic collaboration aimed at revolutionizing supply chains through the integration of artificial intelligence (AI), data, and automated workflows. This partnership seeks to leverage the economic and supply chain network data from FedEx Dataworks, marrying it with the automation capabilities of the ServiceNow AI Platform. The goal is clear: to create workflows that proactively anticipate disruptions, optimize logistical networks, and transform the complexities of supply chains into competitive advantages.

2. Empowering Smarter Procurement Decisions

The partnership will initially focus on integrating FedEx Dataworks' intelligence into ServiceNow’s procurement solutions. By combining shipment data, route performance metrics, and insights on disruptive events, businesses can gain real-time intelligence on their supply chain performance. This integration is intended to empower organizations to make informed sourcing decisions, minimize risks, and expedite data-driven procurement outcomes.

3. A Vision for Future Supply Chains

Paul Fipps, President of Global Customer Operations at ServiceNow, emphasized the importance of agility in today’s fast-paced business environment. “In a world defined by constant disruption, agility isn’t just a competitive advantage — it’s how businesses grow and thrive,” Fipps stated. The collaboration aims to redefine supply chain workflows by unifying the elements of planning, procurement, logistics, and network optimization within a single intelligent platform.

Vishal Talwar, Executive Vice President and Chief Digital and Information Officer of FedEx Corp., echoed this sentiment, describing supply chains as the “heartbeat of global commerce.” He asserted that by merging the intelligence of FedEx Dataworks with ServiceNow’s AI capabilities, enterprises would be empowered to navigate change with enhanced precision and agility.

4. Commitment to Innovation

The partnership will also initiate a multi-year initiative that includes establishing joint innovation hubs, integrating platforms, and sharing engineering resources. These efforts are geared towards accelerating innovation and advancing a long-term vision for the next generation of AI-powered supply chain solutions. This ambitious collaboration aims to deliver agility, intelligence, and resilience on a global scale.

5. Upcoming Developments

The first capabilities stemming from this collaboration are anticipated to debut in the Source-to-Pay Operations products and solutions in the first quarter of 2026. As part of a phased rollout, broader availability of these new features will follow, signifying the ongoing commitment of both companies to enhance supply chain operations through advanced technology.

6. Conclusion

The collaboration between ServiceNow and FedEx Dataworks stands as a significant step towards building intelligent, resilient supply chains capable of adapting to the ever-evolving landscape of global commerce. By integrating AI and data-driven insights into their workflows, businesses can look forward to a future where supply chains not only respond to disruptions but also capitalize on them, transforming challenges into opportunities for growth and success.

Original press release