In an exciting development for the hospitality industry, Toast Inc. (NYSE: TOST), a leading digital technology platform for restaurants, announced on November 11, 2025, a strategic partnership with the renowned American restaurant chain TGI Fridays®. This collaboration aims to implement Toast's state-of-the-art technology across all U.S. locations of TGI Fridays®, marking a significant step towards enhancing operational efficiency and improving customer service in the dining experience.

2. Comprehensive Technology Integration

As part of this partnership, TGI Fridays® will adopt Toast's comprehensive Point of Sale (POS) platform, which includes advanced features such as Multi-Location Management, Mobile Order & Pay, Toast Go® handheld devices, and Kitchen Display Systems (KDS). The agreement also allows for the future implementation of additional Toast offerings, including Catering Pro, Waitlist, and Kiosk functionalities. This versatile technology suite is expected to empower TGI Fridays® teams to focus on providing the celebratory hospitality that the brand is famously known for.

3. Driving Operational Efficiency

Samuel Langley, Vice President of Technology at TGI Fridays®, emphasized the importance of technology in creating a welcoming dining atmosphere: “TGI Fridays® has always been about creating a welcoming space for people to come together, and technology has become an increasing part of a feel-good dining experience.” He noted that Toast’s innovative and scalable technology would enhance guest experiences and support the brand's growth ambitions both domestically and internationally.

4. Commitment to Hospitality

Kelly Esten, Chief Marketing Officer at Toast, expressed enthusiasm for the partnership, stating, “TGI Fridays® is an American icon, and this partnership underscores the power of a technology platform built specifically for complex, high-volume hospitality.” Esten highlighted that the collaboration aims to streamline operations, allowing TGI Fridays® teams to concentrate on delivering the exceptional experiences that their guests have come to cherish.

5. Toast’s Growing Presence in the Restaurant Sector

Toast continues to expand its footprint within the restaurant industry, serving hundreds of multi-unit brands, including Caribou Coffee, Papa Gino's, and Nothing Bundt Cakes. This partnership with TGI Fridays® not only enhances Toast's portfolio but also showcases its commitment to providing tailored technology solutions that meet the unique needs of high-volume hospitality brands.

6. Conclusion

The partnership between Toast Inc. and TGI Fridays® represents a pivotal moment in the evolution of restaurant technology. By integrating Toast's advanced digital solutions, TGI Fridays® is positioning itself to not only improve operational efficiency but also to enrich the overall dining experience for its guests. As both companies embark on this exciting journey, the hospitality industry will be watching closely to see how this collaboration unfolds and sets new standards for dining in America.

Original press release