HPE Partners with Klein Computer System AG to Propel Customer Service into the AI Era

The collaboration with Klein is set to revolutionize the way the company engages with its customers. By leveraging HPE Private Cloud AI, which is part of the NVIDIA AI Computing by HPE portfolio, Klein aims to deploy AI assistants and agents across its customer-facing activities. This powerful solution, co-developed with NVIDIA, facilitates the rapid deployment of private AI applications, focusing on critical areas such as inferencing, retrieval-augmented generation (RAG), and fine-tuning.

Founded in 1983, Klein Computer System AG has built a reputation for covering the entire IT lifecycle for its clients, from consulting and implementation to managed services and repair. As the complexity of enterprise IT continues to grow alongside increasing security, compliance, and sustainability demands, Klein recognizes the need to simplify IT management for its customers. By adopting HPE Private Cloud AI, the company aims to significantly enhance its service offerings and operational efficiency.

Wolfgang Klein, the founder and CEO of Klein Computer System AG, expressed enthusiasm about the new partnership, stating, “When I saw the first demo of HPE Private Cloud AI, I immediately realized this is an awesome solution which can help us fundamentally advance our business.” He emphasized that the solution not only saves time but also allows Klein to protect its competitive edge by building a private AI model using its own data.

HPE Private Cloud AI is designed with deep integration of preconfigured AI hardware and software from HPE and NVIDIA, including HPE AI Essentials and NVIDIA AI Enterprise. This robust platform delivers a private cloud experience that enables businesses to operationalize virtual assistants in mere seconds, thus streamlining the process from start to finish.

One of the most promising applications of this technology for Klein will be the enhancement of their IT helpdesk services. Initially, helpdesk staff will be equipped with an AI assistant that provides instant recommendations based on a customer’s IT environment, support ticket history, and vendor documentation. As the collaboration evolves, Klein plans to implement AI agents that can autonomously interact with customers, further enhancing service efficiency.

In addition to improving customer support, Klein aims to utilize AI assistants to accelerate sales processes, particularly in proposal preparation, pricing, and quoting. With these advancements, Klein envisions establishing itself as the leading AI solution provider in Switzerland, leveraging its experiences to offer consulting and solutions to other businesses.

René Zierler, Managing Director for Switzerland at Hewlett Packard Enterprise, emphasized the transformative power of AI, stating, “Many companies treat AI as a means to increase productivity – but in reality, it’s much more; it’s a transformational force which can bring their business to the next level.” He acknowledged Wolfgang Klein as a visionary entrepreneur who has recognized the potential of HPE Private Cloud AI in gaining a competitive edge.

The partnership between Hewlett Packard Enterprise and Klein Computer System AG marks a significant advancement in the integration of AI within enterprise operations. As businesses increasingly turn to AI to enhance productivity and customer engagement, HPE’s initiative with Klein is poised to set a benchmark in the industry. With the deployment of HPE Private Cloud AI, Klein is not just adopting a new technology; it is embracing a future where intelligent solutions drive business success.