Pega Powers AI Agents to Reliably Drive Mission-Critical Work

Pegasystems Inc. (NASDAQ: PEGA), a leader in enterprise AI software, unveiled groundbreaking advancements at its annual user conference, PegaWorld, held on June 8, 2026. The company introduced new capabilities aimed at empowering organizations to utilize custom-built AI agents effectively while ensuring governance, compliance, and cost controls in mission-critical processes.

At the heart of these developments are Pega’s built-in Model Context Protocol (MCP) capabilities, which allow enterprises to deploy AI agents that can reliably manage essential business processes. The integration of the open MCP standard enables authorized third-party agents, including those developed by leading AI firms such as Anthropic Claude, Google Gemini, and OpenAI, to execute Pega workflows. This integration broadens the spectrum of AI agents available to organizations, allowing for predictable outcomes and costs in crucial operations.

Despite the potential benefits, the rapid evolution of AI agents has been accompanied by significant challenges. According to Gartner, over 40% of AI projects involving agents are projected to be canceled by 2027 due to rising costs, unclear value propositions, and insufficient governance. This scenario underscores the necessity for a robust strategy to orchestrate and manage AI agents effectively, lest enterprises face operational instability.

Pega’s new capabilities promise to enhance predictability, speed, and scalability in mission-critical workflows. By connecting to Pega’s industry-leading Business Orchestration and Automation Technology (BOAT) platform, AI agents can seamlessly discover and execute workflows without the need to re-evaluate the entire process at each step. This not only mitigates the risk of unpredictable outcomes but also helps keep token costs manageable.

Pega has also introduced several pre-built agents designed to further streamline business processes:

The new MCP server capabilities, agentic assignments, and document agent will be rolled out to Pega clients as part of the upcoming Pega Infinity™ 26 release, expected in the third quarter of 2026. These solutions are currently being showcased at PegaWorld, where attendees can witness a live demonstration by Chief Product Officer Kerim Akgonul.

Kerim Akgonul emphasized the importance of these advancements, stating, “Agentic AI is moving fast, but without a reliable way to run, scale, and orchestrate agents, enterprises risk trading innovation for instability.” He noted that Pega’s new capabilities offer organizations a streamlined method to connect AI agents with mission-critical processes, ensuring predictable outcomes and costs.

Deepak Tiwari, global Pega leader at EY, echoed the sentiment, highlighting that the true challenge lies in executing AI adoption with control and predictability. He asserted that Pega’s support for MCP significantly enhances its orchestration capabilities, enabling organizations to scale AI effectively within their vital processes.

SrinivasaRao Ganta from Tata Consultancy Services described Pega's support for the Model Context Protocol as a breakthrough for the agentic AI ecosystem. He praised its ability to integrate Pega workflows directly with third-party agents, facilitating interoperable solutions at an enterprise scale.

As organizations continue to navigate the complexities of AI adoption, Pega's latest innovations position it as a pivotal player in the enterprise AI landscape. By enhancing the reliability and efficiency of AI agents in mission-critical workflows, Pegasystems not only addresses current challenges but also lays the foundation for future advancements in the industry. With a clear focus on governance and predictability, Pega is set to empower enterprises to harness the true potential of AI technology.