Cambridge, MA – September 24, 2025 – Pegasystems Inc. (NASDAQ: PEGA), known as The Enterprise Transformation Company™, has officially launched Pega Infinity '25, setting a new standard in enterprise transformation with the introduction of the industry’s first agentic enterprise transformation platform. This innovative solution aims to provide organizations with trustworthy and predictable AI agents at scale, enabling them to modernize legacy systems, automate workflows, and significantly boost productivity.

1. A Revolutionary Approach to AI

Recent research from MIT has highlighted a troubling statistic: 95% of enterprise AI initiatives fail. In response to this challenge, Pega Infinity '25 adopts a fundamentally different approach. By leveraging AI's creative potential while ensuring dependable execution, Pega is positioning itself as a leader in the space. The platform combines reasoning AI during design phases and semantic AI during runtime, ensuring that enterprises can unleash the power of AI agents without sacrificing reliability.

The Pega Agentic Process Fabric™

A cornerstone of the Pega Infinity '25 is the Pega Agentic Process Fabric™, which was first introduced at PegaWorld 2025. This feature orchestrates AI agents and systems seamlessly, regardless of their origin, allowing organizations to manage their agents through a unified conversational interface. This integration aims to drive meaningful outcomes by intelligently routing requests across the enterprise.

2. Key Features of Pega Infinity '25

Pega Infinity '25 is packed with groundbreaking capabilities designed to accelerate enterprise transformation:

AI Agents for Legacy Analysis: The updated Pega Blueprint™ now includes agents that extract valuable insights from existing legacy systems. This includes analysis of various asset types, such as documents and process diagrams, facilitating the transition to cloud-ready workflow applications.

Enhanced Collaboration between Business and IT: The platform fosters collaboration by allowing both business and IT teams to engage in workflow and application requirements within Pega Blueprint, including version control to create and restore snapshots as needed.

Design Agents for Workflow Creation: Pega Blueprint design agents can propose and refine workflows, ensuring that expert oversight and traceability are maintained throughout the process.

Runtime Agents for Execution: Utilizing semantic AI, these agents ensure consistent and predictable execution by understanding requests and guiding users through workflow steps.

3. AI Enhancements Across Pega's Core Solutions

Pega Infinity '25 also introduces significant enhancements to Pega's suite of solutions:

Pega Platform™

Pega Predictable AI™ Capabilities: This includes automated generation of governed AI agents to triage requests and manage workflows effectively.

Enhanced Modernization and Process Analysis: New tools facilitate easier data migration to the cloud and accelerate app delivery, including automated component generation from Pega Blueprint designs.

Pega Customer Decision Hub™

The new email authoring tool within the Pega Customer Decision Hub™ features drag-and-drop editing and professional templates, enhancing user experience and collaboration.

Pega Customer Service™

AI-powered self-service agents are now capable of providing contextual, personalized experiences across various channels while ensuring human oversight remains intact.

Pega Sales Automation™

An AI-powered assistant enhances the sales process by prioritizing tasks and automating scheduling, further augmented by integration with Microsoft Teams.

4. Availability and Future Prospects

Pega Infinity '25 is currently available for existing Pega Cloud™ customers, with the Pega Agentic Process Fabric set to launch next month. Organizations looking to transform their operations can learn more about Pega's capabilities by visiting their website.

5. Industry Commentary

Kerim Akgonul, Chief Product Officer at Pega, commented on the launch: "Despite all the hype around generative AI, most approaches just create more complexity than clarity. With Pega Infinity, we've taken a different approach. Instead of introducing unpredictable agents into mission-critical environments, we've built the first platform that gets agents right, combining creative AI at design time with predictable execution at runtime."

Corey Ledin, Senior Manager CRM at InterSystems, also expressed optimism: "The updates to Pega Infinity, from agentic AI capabilities to the Blueprint-driven approach to enterprise modernization, have the potential to create meaningful impact across our organization."

6. Conclusion

Pega Infinity '25 represents a significant leap forward in enterprise transformation, providing organizations with the tools they need to navigate the complexities of modern AI. By enabling reliable and predictable AI operations, Pegasystems is poised to redefine how enterprises approach legacy systems and workflow automation, paving the way for a future of enhanced productivity and innovation.

Original press release