In a significant move to bolster its cloud services, Pegasystems Inc. (NASDAQ: PEGA), renowned as The Enterprise Transformation Company™, has unveiled its new multi-region Pega Enhanced Disaster Recovery (EDR) service for Pega Cloud™. This initiative aims to provide heightened security and operational continuity for organizations, especially those operating in highly regulated sectors where compliance and reliability are paramount.

1. Addressing the Cost of Downtime

The launch of the Pega EDR service is timely, considering the increasing costs associated with system downtime. A 2014 study by Gartner estimated that the average cost of downtime is around $5,600 per minute, a figure that has not diminished in relevance. Downtime not only induces financial losses but can also lead to compliance violations, making the need for robust disaster recovery solutions more critical than ever.

With the new EDR service, Pegasystems aims to mitigate the risks posed by unforeseen events such as natural disasters. The service offers two paired deployment regions, strategically located at least 125 miles apart, ensuring that if one site is compromised, the other can take over with minimal disruption.

2. Key Features of Pega Enhanced Disaster Recovery

The Pega EDR service builds on the existing disaster recovery capabilities of Pega Cloud, incorporating several advanced features that enhance business continuity:

Business Continuity Features: The service includes data replication that guarantees live data with minimal lag across various data stores, including cloud data, decision data, and cloud file storage. Furthermore, it reserves capacity for cluster and runtime needs, ensuring that organizations can maintain operations even during widespread failures.

Advanced Compliance and Security: Pega EDR emphasizes security through consistent patching and updates for both active and standby regions. This proactive approach helps eliminate compatibility issues and security vulnerabilities. Configurations are orchestrated across both regions to maintain uniformity, facilitating a seamless transition if a switch is required.

Competitive Recovery Metrics: The service boasts a regional Recovery Time Objective (RTO) of just two hours and a Recovery Point Objective (RPO) of 15 minutes. These metrics are improvements over the already impressive RTO and RPO of Pega Cloud, which stand at four minutes and one minute, respectively. Such rapid recovery capabilities instill confidence in organizations that their operations will remain intact during crises.

3. Availability and Purchasing Options

Pega Enhanced Disaster Recovery is now available as an additional purchase option for clients utilizing Pega Cloud in AWS deployment regions. This service enhances the overall Pega experience by ensuring robust app deployment, improved performance, scalability, efficiency, and security.

For further details on the Pega EDR service, interested parties can visit www.pega.com/products/cloud.

4. Commentary from Leadership

While no direct quotes were provided in the press release, Frank Guerrera, Pega's Chief Cloud Officer, emphasized the critical nature of system uptime in today’s business landscape. He highlighted the importance of the Pega Enhanced Disaster Recovery service as a means for clients to uphold operations and meet their regulatory obligations, even in the face of significant challenges.

5. About Pegasystems Inc.

Founded in 1983, Pegasystems Inc. has established itself as a leader in enterprise AI decisioning and workflow automation, aiding organizations in their transformation journeys. The company’s platform is relied upon by some of the world's most influential businesses to address critical challenges, from personalizing customer engagement to streamlining operations.

For more information on Pegasystems, visit www.pega.com.

As companies increasingly recognize the importance of disaster recovery in safeguarding their operations, Pegasystems' new service could become a cornerstone for enterprises seeking resilience in their cloud infrastructure.

Original press release