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Salesforce Reports Record First Quarter Results for Fiscal 2027

Last updated: May 27, 2026
Taurigo

Salesforce (NYSE: CRM), the leading global AI Customer Relationship Management (CRM) platform, today announced exceptional financial results for its first quarter of fiscal year 2027, ending April 30, 2026. The company delivered record revenues, significant growth in annual recurring revenue, and robust cash flow, reflecting its strong market position and strategic focus on AI-driven solutions.

1. First Quarter Financial Highlights

Salesforce's impressive financial performance showcases its ability to capture growth opportunities in the AI CRM space. Key financial metrics from the quarter include:

  • Total Revenue: Salesforce reported first-quarter revenue of $11.1 billion, an increase of 13% year-over-year (Y/Y) and 12% in constant currency (CC). This includes a contribution of $444 million from Informatica.
  • Subscription and Support Revenue: The subscription and support revenue reached $10.6 billion, up 14% Y/Y and 12% in CC, with $428 million attributed to Informatica.
  • Operating Margin: The GAAP operating margin stood at 21.1%, with a non-GAAP operating margin of 34.8%.
  • Net Income: GAAP diluted net income per share was $2.42, reflecting a remarkable 52% increase Y/Y, while non-GAAP diluted net income per share reached $3.88, up 50% Y/Y.
  • Cash Flow: The company generated operating cash flow of $6.7 billion, a 3% increase Y/Y, and free cash flow of $6.6 billion, up 4% Y/Y.

Salesforce returned a staggering $27.5 billion to shareholders, with $27.1 billion in share repurchases and $365 million in dividends. The company also initiated a $25 billion accelerated share repurchase (ASR) program, with upfront delivery of 103 million shares, representing approximately 80% of the total shares expected to be repurchased.

2. Insights from Leadership

Marc Benioff, Chair and CEO of Salesforce, expressed enthusiasm about the company’s performance, stating, “This was an outstanding quarter for Salesforce — record revenue, record deals, and cash flow. Agentic AI is the biggest growth opportunity for our customers, and for Salesforce. We’re the #1 Agentic CRM, with Agentforce now powering every Customer 360 application and helping tens of thousands of businesses across every industry transform into Agentic Enterprises.”

Robin Washington, President and Chief Financial and Operating Officer, highlighted the company’s confidence in achieving organic revenue acceleration in the latter half of FY27, driven by growth in Sales, Service, Slack, Agentforce, and Data 360.

3. Key Company Highlights

Salesforce's innovative offerings continue to drive substantial growth across its product lines:

  • Agentforce and Data 360 ARR: The combined annual recurring revenue from Agentforce and Data 360 reached nearly $3.4 billion, reflecting a growth of over 200% Y/Y.
  • Agentic Work Units: The company delivered 3.8 billion Agentic Work Units to customers, marking an increase of 111% quarter-over-quarter (Q/Q).
  • Bookings Growth: Bookings from Agentforce One Edition and Agentforce for Apps grew nearly 60% Y/Y.
  • Data Processing: Salesforce processed more than 28.6 trillion tokens, up 152% Q/Q, and ingested 52 trillion records in Data 360, a 136% Y/Y increase.

4. Future Guidance

Salesforce provided an optimistic outlook for the upcoming quarters:

  • Second Quarter FY27 Revenue Guidance: Expected to be between $11.27 billion to $11.35 billion, reflecting a Y/Y growth of 10% - 11%.
  • Full Year FY27 Revenue Guidance: The company raised its midpoint for annual revenue guidance, now anticipating $45.9 billion to $46.2 billion, which represents an 11% Y/Y increase.
  • Operating Margin Guidance: Full-year GAAP operating margin is projected at 20.6%, with a maintained non-GAAP operating margin guidance of 34.3%.

5. Conclusion

Salesforce's first-quarter results for fiscal 2027 demonstrate a robust financial position and a commitment to leveraging AI in enhancing customer relationships. With a strong focus on innovation and strategic growth, the company is well-positioned to achieve its long-term targets and continue delivering value to shareholders. As the landscape evolves, Salesforce remains at the forefront, empowering businesses worldwide to thrive in the digital age.

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