Lowe's Unveils Mylow: The First AI-Powered Home Improvement Virtual Advisor

On March 5, 2025, Lowe's Companies, Inc. made an exciting announcement that is set to transform the customer experience in the home improvement sector. The company launched Mylow, the first AI-powered virtual advisor specifically designed to assist customers with their home improvement projects. This innovative tool aims to enhance customer service by providing real-time answers to a myriad of home improvement questions, making the often complex journey of home ownership more accessible and manageable.

Lowe's Chief Digital and Information Officer, Seemantini Godbole, emphasized the company's commitment to delivering exceptional customer service in retail. "Home improvement is inherently complex and can feel overwhelming even for the most experienced DIYer – that's why Lowe's has invested in AI and emerging technologies to create solutions that truly help our customers," she stated. Mylow represents a significant leap toward this goal, providing customers with the expertise of a Lowe's associate right at their fingertips.

Mylow is designed to answer a variety of home improvement inquiries, ensuring that customers receive immediate and useful information. Some of the common questions Mylow can address include:

This conversational AI tool not only simplifies the process of gathering information but also connects customers to relevant products available at Lowe's, streamlining the project planning phase.

Developed in collaboration with OpenAI, Mylow leverages Lowe's extensive repository of expert advice and insights. Chandhu Nair, Lowe's Senior Vice President of Technology, highlighted the importance of this partnership, stating, "We're doubling down with emerging technology collaborators like OpenAI to solve problems for our customers and because we want the home improvement experience at Lowe's to be a cut above."

Mylow is designed to provide personalized project insights and product recommendations tailored to individual customer needs. By inputting their project budget or zip code, customers can receive localized suggestions, making their shopping experience even more relevant to their specific circumstances. Additionally, Mylow will offer friendly "how-to" content, ensuring that users of all experience levels feel supported throughout their projects.

Currently available on both desktop and mobile web, Mylow is accessible to MyLowe's Rewards loyalty members or through the Lowe's website. The company plans to expand Mylow's capabilities by integrating voice functions into the Lowe's app later this year, allowing for an even more interactive and user-friendly experience.

Lowe's Companies, Inc. continues to solidify its position as a leader in the home improvement industry. With over 1,700 stores and approximately 300,000 associates, the company serves around 16 million customer transactions weekly, boasting total sales exceeding $83 billion for the fiscal year 2024. Headquartered in Mooresville, North Carolina, Lowe's is dedicated to supporting local communities through initiatives focused on creating safe and affordable housing, enhancing community spaces, and developing the next generation of skilled tradespeople.

As Lowe's embarks on this new venture with Mylow, it is clear that the company is not only looking to enhance customer experience but also to redefine the standards of service in the home improvement sector.