Exelon Corp Appoints Tim Peterson as Chief Customer and Technology Officer
1. Leadership Transition to Enhance Customer Experience and Technology Integration
On January 8, 2026, Exelon Corporation (Nasdaq: EXC) announced a significant leadership change with the appointment of Tim Peterson as the new Executive Vice President and Chief Customer and Technology Officer. This strategic move is set to take effect in February and aims to bolster Exelon's commitment to enhancing customer experience while integrating advanced technological capabilities.
2. A Vision for the Future
Tim Peterson, who previously served as Senior Vice President, Chief Information Officer, and Chief Technology Officer at Xcel Energy, will report directly to Exelon President and CEO Calvin Butler. Peterson's appointment comes at a pivotal time for Exelon, as the company seeks to unify its customer strategy with its information technology functions. This newly aligned role will oversee an enterprise-wide organization designed to serve Exelon's diverse customer base of over 10.7 million across five states and the District of Columbia.
Butler expressed confidence in Peterson's ability to drive innovation and operational excellence. “Tim brings deep experience from global, customer-focused organizations, and his track record of delivering innovation, operational excellence, and improved customer outcomes across multiple geographies will be invaluable as we continue strengthening the reliability, affordability, and service excellence our customers expect," Butler stated.
3. Peterson’s Impressive Background
Peterson's extensive experience in the utility sector is marked by his leadership at Xcel Energy, where he spearheaded critical digital and IT initiatives aimed at enhancing both customer and employee experiences. His tenure included overseeing major transformation projects such as grid modernization and upgrades to customer and billing systems, reflecting a commitment to adapting to the evolving needs of utility customers.
In addition to his role at Xcel Energy, Peterson has held Chief Information Officer positions at notable organizations including Optum, Wellmark, and TruStage Financial Group. His diverse background equips him with the skills and insights necessary to navigate the complexities of customer service in the utility industry.
4. Educational Credentials and Community Involvement
Peterson holds an MBA from the University of Minnesota and a Bachelor of Business Administration from the University of Wisconsin. He is also a Certified Information Systems Security Professional (CISSP), further underscoring his qualifications in managing technology and information security.
Beyond his professional achievements, Peterson is actively engaged in the Minneapolis-St. Paul community. He has served on the boards of the Science Museum of Minnesota and the Minnesota Technology Association, showcasing his commitment to community development and technological advancement.
5. Exelon’s Commitment to Service Excellence
Exelon Corporation stands as one of the nation’s largest utility companies, delivering energy services through six fully regulated transmission and distribution utilities, including Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO, and Pepco. With a workforce of 20,000 employees, Exelon is dedicated to providing reliable, affordable, and efficient energy delivery, while also focusing on workforce development, equity, economic development, and community volunteerism.
As Exelon embarks on this new chapter with Tim Peterson at the helm of customer strategy and technology, stakeholders and customers alike will be watching closely to see how this leadership transition will influence the company's service delivery and innovation strategies in the ever-evolving energy landscape.