Exelon Corp's ComEd Crowned No. 1 in Electric Service Reliability

In a recent benchmarking study, Exelon Corporation's subsidiary, ComEd, has emerged as the top performer in the U.S. for providing reliable electric service to its customers. The study, which compared ComEd to similar utilities, revealed that the company has significantly outperformed its peers in both the frequency and duration of power outages.

The findings indicate that ComEd has made substantial strides in enhancing grid reliability. Specifically, the metrics reflecting the frequency of outages have improved by over 50% since 2012, while the duration of outages has decreased by approximately 20% during the same period. These improvements mean that customers are experiencing shorter and less frequent interruptions in service.

Gil Quiniones, President and CEO of ComEd, emphasized the importance of reliability for their customers, stating, “Our customers count on ComEd to deliver world-class reliability to meet their growing electrification needs.” He attributed the company’s performance to targeted investments aimed at addressing the challenges posed by extreme weather, increasing load demands, and cybersecurity threats.

Since the initiation of smart grid improvements in 2012, ComEd has enhanced overall reliability by more than 57%. This transformation has helped customers avoid nearly 24.7 million interruptions and saved them over $4.3 billion in outage-related costs. These figures underscore the effectiveness of ComEd's strategies and the positive impact on customer satisfaction and financial savings.

The benchmarking study involved a panel of peer companies, which included publicly held utilities serving one million or more customers, with a focus on their transmission and distribution operations. Data for the study was sourced from multi-utility panel surveys conducted by reputable firms, regulatory reports, and the U.S. Energy Information Administration. This comprehensive approach ensures that the findings are robust and reflective of the current state of utility performance in the U.S.

ComEd is a crucial unit of Chicago-based Exelon Corporation, which ranks as a Fortune 200 energy company. With a customer base exceeding 10.5 million across electricity and natural gas services, Exelon operates the largest utility network in the United States. ComEd serves over 4.2 million customers in northern Illinois, accounting for approximately 70% of the state's population.

As ComEd continues to advance its reliability metrics, it reinforces Exelon’s commitment to delivering dependable energy solutions that cater to the evolving needs of customers in an increasingly electrified world.

For further insights into ComEd’s initiatives and updates, customers and stakeholders are encouraged to visit ComEd.com and engage with the company across various social media platforms, including Facebook, Instagram, LinkedIn, X, and YouTube.