DXC Technology Partners with Telenor Sweden to Modernize Customer Service Operations
1. Strategic Partnership to Drive Technological Advancement
On May 26, 2026, DXC Technology (NYSE: DXC), a prominent player in enterprise technology and innovation, announced a pivotal partnership with Telenor Sweden, one of the leading telecommunications providers in the Nordic region. This collaboration aims to modernize Telenor's customer service operations and bolster its technology estate, marking a significant milestone in their long-standing relationship.
2. Major Cloud Migration Effort
As part of this partnership, DXC has successfully completed a comprehensive cloud migration for Telenor Sweden's customer service operations. This transition to a modern, cloud-based contact center platform is designed to meet the growing digital demands of consumers and small businesses alike. The upgraded platform now accommodates over 500 concurrent specialists and manages more than 300,000 customer calls each month, signifying a substantial enhancement in operational capacity.
Seamless Integration and Advanced Features
The cloud migration process included the intricate integration of numerous back-office systems and the development of advanced call flows. This meticulous design ensures a seamless go-live experience, enabling Telenor to operate more efficiently while enhancing customer engagement. The modernization of these services positions Telenor to respond promptly to customer needs in an increasingly digital marketplace.
3. Application Services and Future AI Capabilities
In addition to the cloud migration, DXC Technology is extending its support to include application services and development for Telenor's customer service applications. This initiative aims to reduce operational complexity and streamline processes, ultimately improving time to market for new features and services. Notably, this modernization lays the groundwork for future artificial intelligence (AI) capabilities, allowing Telenor to evolve its customer service offerings as use cases mature over time.
Peter Skarendal, Managing Director of DXC Sweden, emphasized the significance of this upgrade, stating, "This is more than a contact center upgrade. We're also modernizing the applications behind it, which gives Telenor room to keep evolving its customer service and to layer in AI as the use cases mature."
4. Conclusion
The partnership between DXC Technology and Telenor Sweden represents a strategic move towards enhancing customer service operations and integrating advanced technology solutions. As Telenor continues to adapt to changing consumer demands and technological advancements, this collaboration is set to play a crucial role in positioning the company at the forefront of the telecommunications sector in the Nordic region. With DXC's expertise in managed infrastructure services and application modernization, Telenor is well-equipped to navigate the complexities of the digital landscape and deliver exceptional customer experiences.
