Verra Mobility Corp Announces Organizational Changes to Enhance Customer Focus

A key highlight of this restructuring is the appointment of Stacey Moser as Chief Customer Officer, effective immediately. Moser is tasked with leading the sales, account management, and marketing efforts across Verra Mobility's Commercial Services and Government Solutions sectors. This move consolidates customer-facing functions under a single leadership structure, enhancing the company's commitment to customer-centricity.

Jon Keyser, President and CEO, expressed confidence in Moser's leadership capabilities, stating, “Stacey is a proven leader with an unwavering commitment to our customers.” He emphasized that her integrity and experience would be vital in driving alignment across teams and ensuring exceptional service delivery.

Moser, reflecting on her new role, shared her immediate priorities, which include ensuring continuity for customers while fostering greater alignment among various customer-facing teams. “I look forward to working closely with leaders throughout our business to further strengthen customer relationships, standardize processes, and accelerate execution against Verra Mobility's strategic objectives,” she stated.

The organizational changes are rooted in recommendations from the Transformation Committee of the Board of Directors. This committee has been actively reviewing the company's operating structure and decision-making processes. Raj Ratnakar, chairperson of the Transformation Committee, noted that their assessment indicated that a unified operating model could significantly improve how the company serves its customers, enhances execution, and optimizes its cost structure, ultimately creating long-term shareholder value.

Keyser reiterated the significance of these changes, asserting that reducing organizational complexity and enhancing accountability will enable Verra Mobility to respond swiftly to customer needs and deliver innovative solutions.

In addition to the new role for Moser, the company announced that Jon Baldwin, Executive Vice President of Government Solutions, will depart from Verra Mobility on July 9, 2026. Baldwin's contributions have been noteworthy, particularly in expanding the Government Solutions business and reinforcing key customer relationships, including the renewal of New York City's automated traffic enforcement program. Keyser acknowledged Baldwin's dedication and impactful leadership during his tenure.

Despite the organizational changes aimed at integration, Verra Mobility confirmed that T2 Systems will continue to operate independently under the leadership of Lin Bo, focusing on its parking customers. This strategic decision reflects the company's intention to balance integration with operational independence where necessary.

Verra Mobility's recent organizational changes underscore its commitment to enhancing customer focus and operational efficiency. By appointing Stacey Moser as Chief Customer Officer and implementing a unified operating model, the company aims to streamline its operations and position itself for long-term growth and success in the evolving mobility landscape. Maintaining a customer-centric approach while optimizing organizational structure will be pivotal as Verra Mobility continues to navigate the complexities of the smart mobility market.