UPS Enhances Shipping Experience for Small and Medium Business Customers

UPS has introduced several new features that aim to streamline shipping for SMBs, including:

Matt Guffey, UPS's Chief Commercial and Strategy Officer, commented on the enhancements, stating, “We know small business owners are masters at juggling priorities, but a complicated shipping process shouldn’t be one of them.” He emphasized that UPS aims to alleviate the shipping burden on small businesses, allowing them to focus on growth and customer service.

For SMBs, flexibility in shipping is crucial due to fluctuating volumes. UPS’s new pickup dashboard enhances this flexibility by allowing businesses to schedule, manage, and track their pickups in a streamlined manner. With real-time notifications, customers can stay updated on their shipping status.

Additionally, UPS has optimized its Smart Pickups® feature. This allows customers to request, confirm, or cancel pickups based on their actual shipping needs. By using Smart Pickups, businesses can potentially save up to 50% compared to traditional daily pickups, making it a cost-effective solution.

In today’s fast-paced e-commerce environment, quick fulfillment is essential. To address this need, UPS has simplified its label creation process on its website. The new single-screen shipping experience consolidates all shipment details and service options, enabling customers to compare choices more effectively and create shipments swiftly.

Customers can also import order details directly from major online marketplaces, which minimizes repetitive data entry and accelerates the fulfillment process. This is particularly beneficial for SMBs managing orders from various online platforms.

Recognizing that many small business owners are frequently away from their desks, UPS has enhanced its mobile app to facilitate shipment management from anywhere. The app now allows users to create shipping labels, schedule pickups, track shipments, and manage shipping activities directly from their mobile devices.

Moreover, the app integrates with more than 5,500 The UPS Store® locations across the United States. This feature enables customers to create labels digitally and print them conveniently, with RFID-enabled labels enhancing shipment visibility and near-real-time tracking once a package enters the UPS network.

The recent enhancements to UPS's digital tools signal a commitment to improving the shipping experience for SMBs. Guffey reiterated this commitment, stating, “Whether a business ships a few packages a week or hundreds a day, UPS is dedicated to creating the best customer experience in the industry.”

As UPS continues to innovate and adapt to the needs of small businesses, these developments mark a significant step in simplifying logistics and enhancing operational efficiency for SMBs across the globe.

For more information about UPS's shipping and pickup solutions, customers can visit UPS.com.

About UPS

UPS (NYSE: UPS) stands as one of the world's largest logistics companies, reporting a revenue of $88.7 billion in 2025. The company provides an extensive range of integrated logistics solutions in over 200 countries and territories. With a strong focus on customer service, innovation, and environmental sustainability, UPS is committed to delivering what matters to the communities it serves.