In a bid to streamline customer interactions, AT&T Inc. has announced the launch of its new app, designed to consolidate and simplify the management of both wireless and home internet services. The press release dated March 18, 2026, highlights the app’s innovative features, which are aimed at improving user experience and providing AI-powered support.

2. Key Features of the AT&T App

AT&T’s new app is a pivotal tool for customers, allowing them to manage their connectivity services from a single platform. Key features of the app include:

Unified Service Management: Customers can oversee their wireless and home internet services in one location, with advanced device controls and internet backup options.

AI-Powered Assistant: The app incorporates an intelligent assistant, enabling users to get quick answers and expert advice regarding shopping and customer support.

Customizable Downtime Settings: Parents can set schedules for device downtime, promoting healthy usage habits during sleep, homework, or family time.

Enhanced Shopping Experience: New and existing customers can explore and purchase the latest devices and plans directly through the app.

Device Management: Users can group and manage connected devices easily, allowing them to pause or restore services as needed.

Consolidated Notifications: All AT&T-related messages, notifications, and emails can be accessed in one streamlined message center.

Usage Insights: The app provides detailed insights on calls, texts, and data usage, helping customers monitor their connectivity patterns.

3. A Customer-Centric Approach

Kellyn Smith Kenny, Chief Marketing and Growth Officer at AT&T, emphasized the customer-first approach in developing the app. "Millions of customers already rely on our apps every month to manage their AT&T experience," said Kenny. "That scale created an opportunity for us to think bigger: to build a single flagship app that brings services together in one place."

Jenifer Robertson, EVP and GM for Mass Markets at AT&T, added, "We built our new app around what customers told us they wanted most: simplicity, speed, and control." She noted that this launch is crucial in enhancing seamless experiences, ensuring that customers can easily access the services they need.

4. Future Developments and AI Integration

The new app is not just a one-time release; it lays the groundwork for future enhancements driven by artificial intelligence. AT&T aims to provide smarter experiences that keep pace with customer expectations for always-on connectivity.

With AT&T Fiber recently recognized as the best and fastest home internet in the market, the company is committed to delivering reliable service backed by the AT&T Guarantee, the industry's first and only assurance covering both wireless and fiber networks.

5. Availability

The new AT&T app is now available for download on both the App Store and Google Play, as well as on the AT&T website. This launch marks a significant step towards redefining how customers interact with their connectivity services, paving the way for an increasingly integrated digital experience.

AT&T continues to focus on innovation and customer satisfaction, ensuring that more than 100 million U.S. families and businesses can connect with greater possibility. The introduction of this app is a testament to AT&T's ongoing commitment to enhancing customer engagement and satisfaction in a rapidly evolving digital landscape.

Original press release