AT&T Fiber Tops Customer Satisfaction for Fourth Consecutive Year

In a significant milestone for AT&T Inc., the company has announced that AT&T Fiber has been ranked highest among fiber internet providers in the American Customer Satisfaction Index (ACSI®) for four straight years. This accolade underscores AT&T's enduring dedication to providing not just speed, but a comprehensive customer experience that encompasses various aspects of service.

The ACSI report evaluates several critical factors that shape customer experiences, including the usability of the mobile app, website functionality, service plans, billing processes, and customer support interactions. AT&T Fiber's ability to excel in these areas demonstrates its commitment to a holistic approach to customer satisfaction that extends beyond mere internet speed.

Jenifer Robertson, Executive Vice President and General Manager of AT&T Consumer, expressed pride in the company's achievement. "This positive feedback is a powerful reflection of our commitment to delivering a great experience for our customers," she stated. Robertson emphasized that the recognition from customers indicates not only performance but also the trust that consumers place in AT&T Fiber. The company's AT&T Guarantee further reassures customers that they will receive reliable connectivity, strong value, and attentive service, or their issues will be addressed satisfactorily.

AT&T Fiber is available to over 37 million locations across the United States, making it the most widely accessible home internet service provider in the country. This expansive reach, combined with a top-rated customer experience and the assurance provided by the AT&T Guarantee, positions AT&T Fiber as an attractive choice for a growing number of consumers seeking dependable internet service.

Beyond just customer satisfaction, AT&T continues to focus on innovation and connectivity. The company has a rich history of connecting over 100 million families and nearly 2.5 million businesses across the U.S. From its legacy in telecommunications to its current offerings in 5G wireless and multi-gig internet services, AT&T remains committed to improving lives through technology.

As AT&T Fiber marks this impressive achievement in customer satisfaction, it reinforces the company's position as a leader in the internet service market. The focus on delivering an exceptional customer experience, backed by a robust guarantee, is likely to enhance AT&T's reputation and attract even more users in the competitive telecom landscape. For potential customers interested in exploring AT&T Fiber's offerings, visiting att.com/fiber will provide information on service availability at their locations.