On December 10, 2025, Salesforce (NYSE: CRM), the leading customer relationship management platform, announced the deployment of its cutting-edge Agentforce 360 at DeVry University. This move marks a significant milestone in the 15-year partnership between Salesforce and DeVry, as the university embarks on its mission to evolve into an Agentic Enterprise. The implementation of Agentforce 360 is a pivotal part of DeVry's ongoing multi-year AI strategy aimed at bridging the gap between emerging technologies and workforce readiness.

2. Enhancing Student Support

DeVry University, which serves over 32,000 learners, will leverage the comprehensive capabilities of Agentforce 360, including the Agentforce 360 Platform and Data 360. These tools are designed to deliver instant, 24/7 support to students, thereby enhancing the university's commitment to meeting the dynamic needs of its learners.

Key Features of Agentforce 360

24/7 Support for DeVryPro: The university's AI-driven online learning initiative, DeVryPro, will now benefit from custom AI agents developed through Agentforce. This enhancement builds on existing AI-enabled support, providing personalized answers to learners around the clock.

Streamlined Enrollment Process: The enrollment process for DeVryPro is being simplified through a newly designed self-service website powered by Agentforce Commerce. This functionality allows students to easily enroll in courses and manage payments with minimal friction.

Real-Time Guidance: The legacy student portal chatbot is being replaced by Agentforce, which offers immediate, relevant information to students. This improvement addresses the prior limitations of advisor availability, reducing response times for after-hours inquiries.

Personalized Digital CARE: By integrating data from Agentforce Sales, Agentforce Service, and Agentforce Marketing, along with third-party systems, Data 360 creates a holistic view of each student. This unified data approach enables personalized recommendations and support, automating time-consuming tasks and significantly improving the student onboarding process.

Empowered Advisors: By automating routine student support, Agentforce allows advisors to concentrate on building stronger connections with students and engaging in strategic outreach. Furthermore, the new student portal, built on Salesforce’s Heroku platform, facilitates the addition of new agents and the expansion of existing ones. An internal support agent is also set to assist advisors, ensuring that inquiries are addressed promptly.

3. Voices from Leadership

Chris Campbell, CIO of DeVry University, expressed enthusiasm about the partnership, stating, "For almost 95 years, our mission has centered on preparing learners to thrive in careers shaped by technological change. With Agentforce 360, we’re taking an important step forward by unifying data and automating support to enhance the learner experience."

Greg Beltzer, Chief Customer Officer and SVP of Agentforce at Salesforce, echoed this sentiment, highlighting DeVry's leadership role in integrating AI into education. "With Agentforce 360, DeVry is not just automating support; it is creating a flexible and personalized academic journey that aligns with its commitment to student success and prepares learners for the evolving future of work."

4. Conclusion

The deployment of Agentforce 360 at DeVry University is a significant leap toward modernizing the educational experience for adult learners. By harnessing the power of AI and data integration, DeVry is not only enhancing support for its current students but also positioning itself as a leader in the educational landscape. As the need for workforce-ready graduates continues to grow, this partnership exemplifies how educational institutions can leverage advanced technology to meet the demands of an ever-evolving job market.

Original press release