TTEC Holdings Inc. Expands CX Automation Capabilities with Verint Partnership

On March 17, 2025, TTEC Holdings Inc. (NASDAQ:TTEC), a key player in customer experience (CX) technology and services, announced a significant enhancement to its service portfolio through a strategic partnership with Verint®, known as The CX Automation Company™. This collaboration aims to integrate Verint's comprehensive CX Automation platform into TTEC Digital's offerings on the Google Cloud Platform (GCP).

John Wolf, Vice President of TTEC Digital, expressed enthusiasm regarding this expanded partnership, stating, "We are thrilled with the opportunity to deepen our partnership with Verint – further extending TTEC Digital's cross-platform capabilities across the CX ecosystem." This move aims to provide clients with immediate access to advanced innovations designed to boost customer loyalty, increase revenue, and enhance operational efficiencies in contact centers.

Wolf highlighted the growing recognition of Google’s investment in customer experience, emphasizing how Verint's seamless integration with Google’s Contact Center AI (CCAI) platform enhances the options available to TTEC's customers.

As organizations increasingly shift toward cloud technologies, the demand for CX Automation is on the rise. John Bourne, Senior Vice President of Global Partners and Alliances at Verint, noted, "Verint is pleased to expand our strategic partnership with TTEC Digital. As demand for cloud technologies grows, organizations are exploring new ways to leverage CX Automation to drive tangible business outcomes." This partnership is set to deliver Verint's solutions within TTEC Digital's high-availability Google Cloud offerings, catering to the evolving needs of businesses in the digital landscape.

The integration of AI-powered CX automation is recognized as a leading trend in the cloud contact center market. Wolf pointed out that this technology allows organizations to continuously leverage the latest innovations without the burden of costly and time-intensive premise upgrades. This shift not only enhances operational efficiency but also positions companies to respond more effectively to customer needs.

To ensure that customers can fully utilize Verint's capabilities, TTEC Digital will continue to provide a robust suite of consulting, integration, and support services across its cloud and premise offerings. This combination of TTEC Digital's extensive experience in Cloud Contact Center as a Service (CCaaS), Google AI, and cloud infrastructure with Verint's top-tier CX Automation platform promises a best-in-class solution available at a competitive price point.

Founded in 1982, TTEC Holdings Inc. is a global innovator in customer experience technology and services, specializing in AI-enabled digital CX solutions. The company serves a diverse range of clients, from iconic brands to disruptive startups, providing outcome-based solutions that span the enterprise and enhance each step of the customer journey. TTEC Digital focuses on designing, building, and operating omnichannel contact center technology, while TTEC Engage delivers AI-enhanced customer engagement and support services. With a commitment to CX excellence, TTEC has earned high satisfaction scores from clients, customers, and employees globally.

In a rapidly evolving digital landscape, TTEC's expanded partnership with Verint stands to significantly enhance its service offerings, enabling businesses to achieve their customer experience goals through innovative technology and comprehensive support.