TTEC Holdings Inc. Celebrates Expansion in Egypt with New Cairo Site
TTEC Holdings, Inc. (NASDAQ: TTEC), a global leader in customer experience (CX) technology and services, has announced a significant expansion of its operations in Egypt. On February 5, 2025, the company celebrated the grand opening of its new site in Cairo's Maadi Technology Park, a move that underscores its commitment to leveraging the region's skilled talent pool to deliver enhanced CX solutions.
1. A Strategic Expansion
The new facility marks TTEC's response to the growing demand from clients, just one year after its initial launch in Egypt. The investment not only represents a substantial enhancement of TTEC's operational capabilities but also positions Egypt as a pivotal hub for AI-enhanced customer experience solutions.
John Abou, President of TTEC Engage, remarked, "The opening of our new Cairo site marks a significant step in our expansion within Egypt's dynamic market. Egypt's multilingual workforce and strategic location make it an ideal hub for delivering world-class, AI-enhanced customer experience solutions worldwide."
2. The Grand Opening Ceremony
The ribbon-cutting ceremony was attended by notable figures including His Excellency Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology, and Ahmed Elzaher, CEO of Egypt's Information Technology Industry Development Agency (ITIDA). Senior TTEC executives, local stakeholders, and representatives from new client companies were also present to celebrate this important milestone.
Dr. Talaat highlighted Egypt's position as a leading offshore destination, emphasizing the country's advanced digital infrastructure and its skilled young workforce. He stated, "The government continues to develop regulations that strengthen Egypt's ICT sector by attracting investments, creating jobs, and increasing digital exports."
3. New Client Partnership
A key highlight of the expansion is the addition of a prominent provider of on-demand pay solutions to TTEC Egypt's growing client roster. This partnership is expected to enhance the new client’s capability to deliver real-time financial solutions, improving customer experience significantly.
Elzaher emphasized the importance of TTEC's expansion, citing Egypt's multilingual talent as a major attraction for global companies. "ITIDA is committed to boosting Egypt's competitiveness and outsourcing exports by advancing local talent and creating a supportive environment," he stated.
4. Career Opportunities and Workplace Excellence
With the opening of the new site, TTEC aims to create additional career opportunities for Egypt's talented workforce while enhancing its delivery of cutting-edge customer engagement services. The company has been recognized for its workplace excellence, with TTEC Egypt recently being named a Great Place To Work®.
5. Looking Ahead
As TTEC Holdings continues to grow, the company remains focused on delivering exceptional customer experiences and expanding its technological capabilities. The new Cairo site is poised to be a significant contributor to TTEC's global operations, reinforcing its commitment to innovation and customer satisfaction.
For more information about TTEC Egypt's growth and career opportunities, visit ttec.com/global-locations/egypt.
6. About TTEC
Founded in 1982, TTEC Holdings, Inc. is a leading global innovator in customer experience technology and services. The company's solutions are designed to enhance the customer journey through AI-enabled digital CX solutions, serving both iconic and disruptive brands on a global scale. TTEC operates on six continents and is dedicated to delivering happiness to customers and driving differentiated business results.
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