TaskUs Inc. Leverages Agentic AI Through Strategic Partnerships with Decagon and Regal

On May 13, 2025, TaskUs, Inc. (Nasdaq: TASK), a prominent player in outsourced digital services and next-generation customer experiences, announced significant strategic partnerships with Decagon and Regal. This collaboration is set to elevate the company’s capabilities in agentic AI, aiming to reshape customer support through innovative automation solutions.

The partnerships with Decagon and Regal complement TaskUs' recently launched agentic AI consulting practice, which focuses on providing businesses with the expertise necessary to integrate advanced AI technologies into their customer experience operations seamlessly.

Agentic AI stands at the forefront of technological advancement, building on the rapid developments in generative AI. This technology allows systems to autonomously complete tasks, particularly within customer support and various business processes. With the burgeoning interest in agentic AI, companies are now challenged to rethink their operational strategies. The importance of understanding how to effectively implement and scale this technology, while blending it with human interaction, cannot be overstated.

Bryce Maddock, CEO of TaskUs, highlighted the potential cost savings and enhancements in quality that agentic AI could bring to customer support. “Agentic AI from Decagon and Regal should enable us to reduce the cost of customer support by 25-50% while significantly improving quality,” he stated. The hybrid model proposed by TaskUs aims to automate simple, repetitive customer service functions using AI, supplemented by human expertise when necessary.

TaskUs plans to leverage the capabilities of Decagon and Regal to enhance customer experience across both digital and voice channels. By utilizing in-depth knowledge of a client’s workflows and training materials, TaskUs intends to train agentic AI models and integrate them into existing operations.

Joe Anderson, the leader of TaskUs’ Agentic AI Consulting practice, emphasized that this initiative is not merely about technology implementation. “We're guiding our clients through a comprehensive AI transformation,” he explained. The tailored approach allows TaskUs to align its services with clients' unique ecosystems and nuances, ensuring successful AI application.

The co-founders of Decagon and Regal shared insights into their respective platforms and the significance of their partnership with TaskUs. Jesse Zhang, CEO of Decagon, remarked on the differentiation of their AI agents, which provide a human-like customer support experience. “We’ve built something different: AI agents that give customers a human-like customer support experience across all channels,” he noted.

Meanwhile, Alex Levin, CEO and co-founder of Regal, shared his vision for future consumer interactions. “We believe one of the main ways consumers will interact with brands is through calls by human-like AI voice agents,” he stated. Regal’s enterprise-ready platform aims to help brands seamlessly integrate these AI agents into their operations, thus lowering costs while maintaining high-quality service.

In addition to enhancing client operations, TaskUs plans to implement agentic AI solutions within its own internal operations. This strategic move will enable the company to deepen its understanding of integrating AI into workflows and customer interactions while ensuring that human oversight remains a priority.

TaskUs, in collaboration with Decagon and Regal, is poised to lead the charge in transforming customer experience through agentic AI technology. As the company continues to innovate within the realm of intelligent automation, it aims to set new standards for customer support, efficiency, and operational excellence. With a strong focus on blending AI with human expertise, TaskUs is well-positioned to navigate the evolving landscape of digital services.

For more information on how TaskUs is driving AI-powered business transformation, interested parties are encouraged to visit the TaskUs AI Services website.