Docusign Inc. Celebrates 2026 Global Customer Award Winners: A New Era of Intelligent Agreement Management

Docusign's Customer Awards spotlight organizations that are not merely accelerating the signing of agreements but are actively transforming their business operations through the smart use of IAM. Paula Hansen, President & Chief Revenue Officer at Docusign, emphasized the significance of this year’s winners, stating, "They're automating workflows, extracting insights from agreement data, and driving real results. This is what intelligent agreements actually look like in practice."

The first category, Champions of AI Innovation, recognizes teams leveraging AI to enhance agreement management.

Aon, a global professional services firm, has implemented Docusign IAM to unlock valuable insights from legacy agreements. Mindy Simon, COO, noted that the smart document repository enhances the accessibility of information for colleagues, improving efficiency and decision-making.

Experian, a leader in data and technology, has streamlined its contract processes, reducing cycle times from 10 days to mere hours, as highlighted by Gary Sonnethal, VP at Experian.

Crete United has harnessed Docusign's AI-Assisted Review to cut contract negotiation times by 80% and improve deal execution speed by 90%. Andy Swanson, Chief Revenue Officer, stated that this approach has increased visibility into financial risk and contractual obligations.

IGA, a Brazilian company within the Itaú Unibanco ecosystem, has transformed contract management into a strategic capability, achieving a 32% reduction in average contract formalization time.

The Champions of Business Transformation category honors organizations that inspire innovation and drive adoption.

By consolidating decentralized accounts into a single enterprise platform, Estée Lauder has improved financial predictability and operational efficiency, according to Joe DeSimone, Technical Executive Director.

Yum! Brands has utilized Docusign to harmonize contract templates and streamline operations across its global franchise network, significantly enhancing productivity.

Sandoz, a spinoff pharmaceutical company, has achieved a remarkable completion rate of 90% on contract envelopes, effectively managing compliance and regulatory requirements since its transition.

In the Champions of Operations category, Docusign highlighted organizations that streamline workflows.

By integrating Docusign IAM with Salesforce, Payworks has dramatically reduced processing time from 45 minutes to just 7.5 minutes. Maureen Kinnear, CTO, noted a significant increase in contract completion rates.

Thrive Market has centralized its legal operations, eliminating manual bottlenecks and significantly improving contract turnaround times.

Freshworks embedded Docusign into its CRM, which has cut document turnaround times from days to minutes, enhancing compliance and reducing administrative costs.

The Champions of Growth category celebrates businesses that unlock new levels of growth.

Kindsight's integration of Docusign IAM for Sales has shortened sales cycles by one week, allowing the IT team to focus on more strategic initiatives.

Milky Moo, born during the pandemic, has digitized its legal and sales workflow, saving over 1,000 hours of manual work in 2025, showcasing the synergy of hyper-growth and operational excellence.

Recognizing organizations that enhance customer experiences, the Champions of Customer Experience category includes:

LOCAM has successfully automated regulatory compliance checks, tripling its digital agreement usage.

The Bank of Queensland integrated Docusign into its digital banking services, significantly reducing approval times and costs per loan packet.

Lastly, the Champions of Social Impact category commends organizations making a difference in their communities.

NYC Public Schools digitized family consent forms, significantly cutting turnaround times and freeing up labor hours to better serve nearly one million students.

The YMCA has centralized its agreements through Docusign IAM, enhancing procurement efficiency and protecting institutional knowledge.

Many of this year's award winners will share their experiences at Docusign's upcoming annual event, Momentum NYC, scheduled for May 20-21, 2026. Attendees will have the opportunity to learn firsthand about the innovative applications of Docusign's solutions.

Docusign's announcement of the 2026 Customer Award Winners highlights the transformative power of Intelligent Agreement Management. As organizations continue to embrace digital solutions, Docusign remains at the forefront, enabling businesses to unlock the full potential of their agreement processes and drive growth in an increasingly competitive landscape.