Carrier Global Corp Recognized as 2025 Organization of the Year for Customer Service Excellence
Carrier Global Corporation (NYSE: CARR), a leader in intelligent climate and energy solutions, has been honored as an Organization of the Year in the 2025 Excellence in Customer Service Awards by the Business Intelligence Group. This prestigious recognition underscores Carrier's commitment to transforming customer service through innovation and responsiveness.
1. Innovation at the Core: BluEdge™ Command Centers
The award highlights the significant contributions of Carrier's BluEdge™ Command Centers, which utilize AI-driven insights and advanced connectivity features from Carrier's Abound™ Suite and Building Automation Solutions. These Command Centers continuously monitor and manage building operations, resulting in reduced equipment downtime, lower energy and maintenance costs, and improved occupant comfort.
Anuj Bhargava, Vice President of Aftermarket and Services at Carrier, expressed pride in the recognition, stating, "We are honored to be recognized with this award by the Business Intelligence Group. Our BluEdge Command Centers are redefining what world-class service looks like — delivering unmatched operational efficiencies, cost savings, and peace of mind for our customers." He emphasized that the award reflects the effectiveness of predictive intelligence, digital innovation investments, and the expertise of Carrier's global service teams.
2. Tailored Service Options for Diverse Customer Needs
Carrier's BluEdge Command Centers offer a range of tailored service options, from advisory support to fully managed services, designed to meet the unique goals of each customer. Remarkably, the centers handle over 10,000 proactive service requests each month, identified through advanced system analytics, often before issues are detected by customers. Additionally, they support more than 12,000 service technician calls monthly, accelerating repair and maintenance efforts. This proactive approach empowers customers to address challenges swiftly and achieve their business objectives effectively.
3. Financial Impact and Energy Savings
In 2024, Carrier's BluEdge Command Centers made a significant financial impact by helping customers save an estimated $19 million in operational costs and more than 600 million kilowatt-hours of energy. This impressive performance not only underscores the value of Carrier's services but also highlights the company's commitment to sustainability and operational efficiency.
4. Looking Ahead
As Carrier Global Corporation continues to innovate and enhance its customer service offerings, the recognition from the Business Intelligence Group serves as a testament to its leadership in the climate and energy solutions sector. The company remains dedicated to creating solutions that matter for people and the planet, ensuring that its customers can unlock the full potential of their buildings to make them smarter, more resilient, and more sustainable.
For more information about Carrier and its award-winning customer service initiatives, visit corporate.carrier.com.
Carrier's recognition as Organization of the Year not only affirms its commitment to excellence but also sets a new standard for customer service within the industry.
