On June 25, 2025, Carrier Global Corporation (NYSE: CARR) announced significant enhancements to its Abound Insights Assistant app, a tool designed to empower building managers and facilities teams in managing equipment operations proactively. The updates aim to streamline maintenance activities and improve operational efficiency across commercial buildings.

2. Transformative Features of the Abound Insights Assistant

The Abound Insights Assistant app now provides actionable insights and recommendations for over 25 categories of equipment found in commercial buildings, including heating, ventilation, air conditioning (HVAC), refrigeration, and control systems. The insights are powered by the award-winning Abound Insights AI platform, which analyzes the performance of equipment across building portfolios, delivering tailored recommendations directly to users.

Practical Application of Insights

One of the standout features of the app is its ability to notify users of potential issues, such as a suspected refrigerant leak in a chiller. This proactive alert prompts users to check refrigerant levels, providing detailed information about the problem and potential risks, such as compressor damage. Consequently, users can schedule timely inspections to address issues before they escalate.

3. Enhancements in User Experience

Yasir Qureshi, General Manager of Carrier Abound, highlighted the company's commitment to innovation, stating, "As we continue to innovate and expand our offerings, we are also empowering our customers with tools that enhance their efficiency and productivity." The updates focus on integrating cutting-edge technology with user-friendly solutions to streamline operations and improve building performance.

New Features Introduced

The app now features a 'To-Do List,' which enhances user experience by organizing tasks based on equipment health and the skill sets required for resolution. Each task includes AI-generated repair recommendations and service history, ensuring technicians have access to vital information needed to resolve issues efficiently.

The Live Connect feature has also been upgraded to facilitate seamless workflows by providing live data access, AI-generated health statuses, and detailed repair recommendations for connected equipment. Users can identify trends for comprehensive data analysis, further aiding in efficient building management.

Additionally, the Site Summary feature has been enhanced to highlight sites and assets that require attention, ensuring that building managers can prioritize their operational efforts effectively.

4. Commitment to Customer Empowerment

Carrier Abound continues to innovate, providing solutions that enable users to manage buildings efficiently while making them more comfortable and sustainable. Through these advancements, Carrier reaffirms its commitment to delivering intelligent climate and energy solutions that empower critical industries and improve lives.

For more information about how the Carrier Abound Insights Assistant app can transform building operations, visit www.abound.carrier.com.

5. About Carrier Global Corporation

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that enhance comfort, safety, and sustainability. Since the invention of modern air conditioning in 1902, Carrier has led with purpose, focusing on improving lives and the world shared by all. The company continues to prioritize customer needs through a world-class, inclusive workforce.

Carrier. For the World We Share.

Original press release