XPO Inc. (NYSE: XPO), a prominent player in the freight transportation sector in North America, has been named one of *Fortune*’s Most Innovative Companies for 2025. This recognition underscores XPO's commitment to innovation, customer service, and operational excellence. Notably, XPO stands out as the only pure play less-than-truckload (LTL) carrier featured on this prestigious list.

2. Insights from Leadership

Mario Harik, Chief Executive Officer of XPO, expressed pride in the acknowledgment, stating, “We’re proud to be recognized by *Fortune* as one of America’s most innovative companies. This distinction highlights our team's commitment to best-in-class customer service, the landmark expansion of our network, and cutting-edge technology.” Harik further emphasized the invaluable contributions of XPO employees, stating that their exceptional work continues to position the company as a leader in innovation.

3. Criteria for Innovation Recognition

*Fortune*’s “Most Innovative Companies” list is based on thorough assessments across three critical categories, each reflecting the core services XPO provides to its customers:

Innovation Culture

XPO’s robust culture of innovation has been pivotal in driving ongoing service advancements. In 2024, the company achieved record service quality levels, including the lowest damage claims ratio in its history. Furthermore, XPO marked its 11th consecutive quarter of on-time service improvements, showcasing its commitment to reliability and excellence.

Process Innovation

With a remarkable capacity to transport 18 billion pounds of freight annually within North America, XPO employs artificial intelligence and proprietary technology to enhance efficiency and cost-effectiveness in shipment processes. The company is backed by a workforce of 23,000 employees and operates over 300 service centers, supported by one of the youngest and most technologically advanced fleets in the industry. This includes custom trailers that are manufactured in the United States by XPO employees.

Product Innovation

In response to the evolving needs of shippers, XPO has continually enhanced its freight services. Over the past year, the company opened 25 new service centers in strategic markets across the United States, thus providing greater access and increased capacity for handling freight. Additionally, XPO has introduced new Premium Services tailored for its customers’ most complex and critical shipments, which range from cross-border transportation to specialized product rollouts.

4. The Selection Process

To compile the “Most Innovative” list, *Fortune* collaborated with market research firm Statista, assessing over 10,000 U.S.-based companies. This comprehensive evaluation included input from more than 40,000 individuals and insights from a panel of 2,500 industry experts. The 300 companies that achieved the highest overall scores were recognized in this year’s prestigious listing.

5. About XPO

XPO, Inc. is a leader in asset-based less-than-truckload (LTL) freight transportation in North America, efficiently moving 18 billion pounds of freight annually through its proprietary technology. The company serves approximately 55,000 customers across 614 locations, employing 38,000 individuals in North America and Europe. Headquartered in Greenwich, Connecticut, XPO continues to strive for excellence and innovation in the freight industry.

For more information about XPO, visit their website or connect with them on various social media platforms.

Original press release