Unisys Corporation (NYSE: UIS) has been recognized as a Leader in the 2025 ISG Provider Lens™ Future of Work Services Report by the Information Services Group (ISG). This recognition reflects Unisys's commitment to innovation and excellence in providing advanced workplace solutions, underscoring its strong market presence across various regions.

1. Unisys's Impressive Performance

In this year's report, Unisys achieved Leader designations in 28 categories across six regions: the U.S., U.S. Public Sector, Australia, Brazil, Germany, Switzerland, and the U.K. This marks the sixth consecutive year that Unisys has received the Leader designation, indicating its consistent performance and strategic positioning in the market.

New Quadrant Recognition

The report introduced a new quadrant focused on AI-Augmented Workforce Services, where Unisys excelled. It was named a Leader in the U.S. Public Sector, a Rising Star in both Australia and the U.S., and a Product Challenger in the remaining regions. This highlights Unisys's adaptability and forward-thinking approach, especially in integrating AI capabilities into its service offerings.

2. Key Areas of Recognition

Unisys's accolades in the report span several critical service areas, showcasing its comprehensive product and service offerings:

Collaboration and Next-Gen Experience Services: Recognized in multiple regions for innovative digital workplace management, Unisys is noted for its use of Experience Level Agreements (XLAs) and its XLA v4.0 framework, which combines GenAI capabilities to enhance collaboration across enterprise ecosystems.

Continuous Productivity Services (including Next-Gen Service Desk): Unisys's Service Experience Accelerator (SEA) stands out, leveraging GenAI and omnichannel tools to offer proactive, XLA-driven support that minimizes downtime and aligns IT performance with overall business outcomes.

Workplace Strategy and Enablement Services: The company received commendations in the U.S. Public Sector and several European countries for its strategic advisory capabilities, focusing on data-driven insights and automation to foster employee engagement.

Managed End-User Technology Services: In Australia, Brazil, and Germany, Unisys's integration of digital employee experience (DEX) with automation was highlighted, showcasing its holistic approach to device lifecycle management and support.

Smart and Sustainable Workplace Services: Unisys was recognized for its commitment to smart infrastructure and IoT integration, emphasizing alignment with Environmental, Social, and Governance (ESG) goals.

AI-Augmented Workforce Services: This new quadrant highlighted Unisys's strengths in AI-powered service desk transformation, providing predictive support through autonomous digital agents and GenAI integration.

3. Leadership Insight

Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, expressed pride in the recognition, stating, "Unisys remains committed to shaping a future-ready workplace that blends cutting-edge AI, seamless digital and physical experiences, and a human-centered approach." This dedication to innovation and client success is reflected in the company's substantial achievements within the report.

Bruce Guptil, Lead Analyst at ISG, emphasized Unisys's robust portfolio of workplace solutions, particularly its consulting-led approach that drives business model transformation. He noted that Unisys's initiatives align employee experience (EX) with measurable business outcomes, reinforcing its position as a leader in the industry.

4. Conclusion

The recognition of Unisys as a Leader in the 2025 ISG Provider Lens™ Future of Work Services Report is a testament to the company's strategic vision and commitment to delivering innovative solutions that empower organizations worldwide. As the workplace continues to evolve, Unisys is poised to play a pivotal role in shaping the future of work through its comprehensive service offerings and advanced technologies.

Original press release