RingCentral Maintains Leadership Position in Gartner's Magic Quadrant for UCaaS for the Eleventh Consecutive Year

On October 27, 2025, RingCentral Inc. (NYSE:RNG) proudly announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) report. This marks the eleventh consecutive year that the company has been positioned in the Leaders quadrant, a testament to its ongoing commitment to innovation and excellence in the field of AI-powered business communications.

The 2025 Magic Quadrant report, published by Gartner, highlights RingCentral’s continuous advancement in the UCaaS space, particularly emphasizing its AI-driven innovations. Kira Makagon, President & Chief Operating Officer at RingCentral, stated, “AI has fundamentally changed how businesses engage with their customers.” This sentiment reflects the company's belief that their technology not only enhances communication but also transforms voice data into actionable insights for businesses.

In addition to its overall recognition as a Leader, RingCentral achieved remarkable rankings in the accompanying Gartner Critical Capabilities for UCaaS report. The company secured the top position in two of the six product or service Use Case categories and tied for first in a third category:

These achievements underscore RingCentral's stronghold in delivering solutions tailored to diverse business needs.

At the heart of RingCentral's success is its flagship product, RingEX™, which has been lauded for its reliability, user-friendly interface, and seamless integration with third-party applications. This product, combined with RingCentral’s native AI-first contact center solution, RingCX™, positions the company as a trailblazer in the integration of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). The synergy between these platforms enhances the unified experience for both employees and customers, leading to improved engagement and outcomes.

RingCentral’s sustained leadership in the UCaaS market is not only attributed to its technological advancements but also to its unwavering focus on customer success. The company prides itself on providing reliable and secure cloud communications, earning the trust of hundreds of thousands of customers and millions of users globally.

Makagon’s statement encapsulates this commitment: “By transforming voice data into intelligence, we empower businesses to make smarter decisions and achieve meaningful outcomes.” This approach positions RingCentral not merely as a service provider but as a vital partner in the digital transformation journey of businesses.

As businesses increasingly rely on advanced communication solutions to thrive in a competitive landscape, RingCentral’s recognition in the 2025 Gartner Magic Quadrant for UCaaS solidifies its reputation as an industry leader. With its innovative solutions and commitment to customer success, RingCentral continues to set the standard for excellence in the realm of AI-powered business communications.

For those interested in exploring the details of this recognition, the 2025 Gartner Magic Quadrant for Unified Communications as a Service report is available for download.