On March 10, 2026, RingCentral, Inc. (NYSE: RNG), a frontrunner in AI-powered business communications, announced an innovative addition to its product line: RingCentralAIR Pro™. This voice-first, omnichannel AI agent platform is designed to enhance customer engagement while streamlining business operations. With a focus on automation and ease of use, AIR Pro aims to redefine how businesses interact with their customers.

2. Key Features of AIR Pro

No-Code Environment

At the heart of AIR Pro is AIR Pro Studio, a no-code environment that empowers users to design, build, and deploy voice and digital AI agents in mere minutes. This feature allows businesses to create tailored solutions without the need for extensive technical knowledge, simplifying the deployment process significantly.

Advanced Capabilities

AIR Pro is equipped with cutting-edge features that enhance customer interactions:

Intent Recognition and Customer Authentication: The platform can recognize customer intents and authenticate users, allowing for seamless, secure interactions.

Autonomous Multi-Step Actions: AIR Pro executes complex actions within a single conversation, such as resolving inquiries and initiating service cases.

Real-Time Multilingual Support: The AI can switch between languages mid-conversation, eliminating any friction for customers who may prefer different languages.

These capabilities are designed to improve customer satisfaction and accelerate response times, making customer service more efficient.

3. Building on an Established Ecosystem

AIR Pro expands on RingCentral's existing suite of AI products, which include AIR™ (AI Receptionist), AVA™ (AI Virtual Assistant), and ACE™ (AI Conversation Expert). Together, these tools create a comprehensive ecosystem that not only captures the essence of customer interactions but also enhances them through actionable insights and coaching.

Kira Makagon, President & COO at RingCentral, emphasized the platform's collaborative potential, stating, "AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale."

4. User Experience and Feedback

Early adopters of AIR Pro have praised its intuitive design and ease of configuration. Brian Tucker, Chief Digital Officer at Televero Behavioral Health, noted the platform's ability to simplify the setup process, allowing businesses to quickly scale their workforce by activating multiple agents in a single day.

5. Core Principles of AIR Pro

RingCentral has structured AIR Pro around four core principles:

AI-Human Collaboration: Promotes synergy between human agents and AI, enhancing operational efficiency.

Radical Simplicity: Users can deploy sophisticated AI agents without any coding, making it accessible to a broader audience.

Autonomous Execution: The AI agent autonomously handles complex processes, allowing businesses to achieve measurable results without constant human intervention.

Vertical-Readiness: AIR Pro includes industry-specific templates and integrations, starting with healthcare, to ensure businesses can launch with ready-to-use capabilities.

6. Industry Expansion and Future Rollout

The initial focus for AIR Pro is the healthcare sector, where it aims to provide specialized solutions. However, RingCentral has plans to expand its offerings to other industries, including financial services, retail, and professional services. This vertical approach is expected to accelerate the creation of industry-specific agents that can cater to unique business needs.

7. Availability and Upcoming Demonstrations

AIR Pro is currently available to selected U.S. businesses as part of its controlled availability phase. The broader rollout is anticipated later in the year. To showcase its capabilities, RingCentral is featuring AIR Pro at Enterprise Connect in Las Vegas, where attendees can experience live demonstrations and engage with product experts.

8. Conclusion

With the launch of AIR Pro, RingCentral is poised to set a new standard in customer engagement through AI-powered automation. By simplifying the creation and deployment of voice and digital agents, the company is not only enhancing operational efficiency but also enriching the customer experience. As businesses increasingly turn to AI for streamlined communication, AIR Pro stands out as a significant advancement in the field of customer engagement technology.

Original press release