Old Dominion Freight Line Secures Top Spot as #1 National LTL Carrier for Quality
In a remarkable achievement, Old Dominion Freight Line, Inc. (OD), a predominant player in the less-than-truckload (LTL) freight shipping sector, has been named the #1 National LTL Carrier for Quality by Mastio & Company for an unprecedented 16th consecutive year. This accolade highlights OD's unwavering commitment to excellence in service, as it continues to lead the industry since 2010.
1. Comprehensive Survey Highlights
The recognition stems from the comprehensive annual survey conducted by Mastio & Company, which evaluates logistics professionals to determine the top LTL carriers based on a thorough analysis of 28 service attributes critical to quality performance. In 2025, the survey garnered insights from over 1,630 logistics experts, offering a well-rounded perspective on the prevailing industry standards and shipper expectations.
In an impressive display of customer satisfaction, shippers ranked OD as the leading national LTL carrier in 23 out of the 28 assessed categories. Key attributes where OD excelled include:
- Ease of Doing Business: Highlighting the seamless interaction between shippers and the carrier.
- Trustworthiness: Establishing a reliable partnership with customers.
- Timeliness of Customer Service: Ensuring that customer needs are met promptly.
- Consistent Transit Times: Delivering dependable shipping schedules.
2. Insights from Industry Leaders
Kevin Huntsman, President of Mastio & Company, expressed the significance of the award, stating, “The annual Mastio Quality Award recipient is selected based on research conducted directly from LTL shippers. Based on the evaluation of their performance across 28 key attributes, we are pleased to recognize that Old Dominion has once again been chosen as the #1 national LTL carrier for Quality in the 2025 Mastio Customer Preference and Carrier Performance Study.”
Marty Freeman, President and CEO of Old Dominion, echoed this sentiment, stating, “This award is a direct reflection of the dedication and hard work of our OD family of employees. Our commitment to delivering an exceptional customer experience is the focus of everything we do. This award means so much to us because it’s chosen by our customers. We're proud to be seen as a trusted shipping partner that ensures their promises are delivered.”
3. Implications of the Award
The Mastio Quality Award is not merely a badge of honor for Old Dominion; it signifies the company's ongoing commitment to improvement and innovation. The insights gained from the Mastio survey are pivotal in identifying areas for continuous enhancement, such as investing in new digital tools for improved data management, capacity planning, and service center upgrades.
4. The Future for Old Dominion Freight Line
As Old Dominion Freight Line continues to lead the charge in quality service, the company's future looks promising. With a robust network of service centers across the continental United States and strategic alliances with other carriers for LTL services throughout North America, OD is well-positioned to maintain its status as a trusted leader in the freight shipping industry.
For further details, interested parties can visit ODFL.com/Mastio to explore more about Old Dominion's award-winning services and commitment to quality.
5. About Old Dominion Freight Line, Inc.
Old Dominion Freight Line, Inc. stands as one of North America's largest LTL motor carriers, providing an array of regional, inter-regional, and national LTL services through a unified, union-free organization. Beyond expedited transportation, the company offers a diverse range of value-added services, including container drayage, truckload brokerage, and supply chain consulting, further establishing its position as a comprehensive solutions provider in the logistics sector.
As the industry evolves, Old Dominion's commitment to quality and customer satisfaction ensures it remains a top choice for shippers nationwide.
