On September 29, 2025, Fiserv, Inc. (NYSE: FI), a global leader in payments and financial services technology, announced the launch of Content Next™, a cutting-edge, cloud-based content management and workflow solution specifically designed for the banking sector. Developed in collaboration with OpenText, a pioneer in secure information management, Content Next aims to enhance digital transformation by focusing on agility, intelligence, and an improved customer experience.

2. Key Features of Content Next

Content Next represents a significant advancement in operational efficiency for financial institutions. The new platform is tailored for various user types including enterprise content management administrators, bank and credit union staff, and end customers. By empowering users with self-service tools, the platform eliminates the need for constant IT support, allowing administrators to independently manage roles and access controls.

Enhancing Operational Efficiency

According to the KPMG 2025 Banking Survey, automation is a top priority for financial institutions. Content Next integrates AI to streamline workflows, resulting in up to a 60% reduction in manual processing time for essential tasks such as loan processing and compliance reviews. Institutions leveraging automated content workflows have reported 30-50% quicker document turnaround times and a significant 25-40% decrease in operational costs.

Whitney Russell, President of Digital and Financial Solutions at Fiserv, emphasized that “Content Next is more than a technology upgrade — it’s a strategic leap forward in terms of operational modernization, reduction of risk and delivering exceptional experiences across the enterprise.”

AI-Powered Functionality

The collaboration with OpenText brings extensive capabilities to Content Next, enhancing its AI-driven features. Sandy Ono, EVP and Chief Marketing Officer at OpenText, described the product as a "game-changer," highlighting the potential for banks and credit unions to provide an intelligent content experience.

Comprehensive Benefits

Content Next boasts a range of features designed to optimize workflow:

Embedded AI Tools: These include natural-language processing for permission-aware search, content classification, document summarization, and automated document processing.

Self-Service Administration: Financial institutions can now manage user permissions and configure roles independently, without relying on IT support.

Customizable Workspaces: From compliance and loan underwriting to risk management, users can tailor workspaces according to specific tasks and processes.

Centralized Repository: The solution provides secure storage, complete with retention policies, version control, and audit trails, ensuring governance and scalability.

Real-Time Analytics: Institutions can track usage insights, monitor policy adherence, and discover opportunities for optimization.

Integration with Microsoft 365 and Google Workspace: The platform allows seamless access and editing capabilities with familiar tools such as Teams, Outlook, and Google Drive.

3. Upcoming Demonstration and Client Availability

Content Next will be showcased at the Fiserv Forum Client Conference 2025, offering attendees a first-hand look at its capabilities. The solution is expected to be available to clients starting in 2026, marking a significant milestone in Fiserv's ongoing commitment to innovation in financial services.

4. Conclusion

With the launch of Content Next, Fiserv positions itself at the forefront of digital transformation in the banking sector. By blending AI with user-centric design, the company not only addresses the immediate needs of financial institutions but also prepares them for the future of content management. As financial services continue to evolve, solutions like Content Next will be essential in enhancing operational efficiency, reducing costs, and ultimately improving the customer experience.

For more information about Content Next, visit the Fiserv website.

Original press release