FIS Partners with Glia to Transform Digital Banking with AI

On October 9, 2025, Fidelity National Information Services Inc. (FIS), a prominent player in the financial technology sector, announced a groundbreaking partnership with Glia, an innovator in AI-powered banking interactions. This strategic collaboration aims to enhance the customer experience across FIS’ Digital One suite of retail and business banking products by integrating advanced AI capabilities. The move is expected to streamline customer engagement, enabling financial institutions to offer a seamless and personalized banking experience while also improving operational efficiency.

The integration of Glia’s AI for All™ into FIS' Digital One online banking platform marks a significant advancement in how banks and credit unions interact with their customers. This sophisticated AI system is designed to create a cohesive ecosystem where artificial intelligence and human expertise collaborate to address customer needs more effectively.

Hashim Toussaint, Head of Retail Digital & Open Banking at FIS, emphasized the company’s commitment to enhancing financial technology at every customer touchpoint. He stated, "By integrating Glia's sophisticated AI and digital interaction capabilities into our Digital One platforms, we're enabling banks and credit unions to reap the benefits of a virtual workforce and high-touch, personalized service." Toussaint further highlighted that this advancement aligns seamlessly with FIS's recently announced Banking Modernization Framework, which positions open banking as a foundational element for institutions seeking to transform their operations and improve customer experiences.

Dan Michaeli, CEO and cofounder of Glia, echoed this sentiment, noting the dual challenges financial institutions face today: meeting rising customer expectations while managing operational costs. He remarked, "Adding Glia’s AI-powered platform to FIS’s digital online banking products creates a powerful solution that doesn't force organizations to choose between efficiency and experience—they can have both."

Karla West, Call Center Manager and AVP at PrimeSouth Bank, shared how the integration of FIS and Glia's technology has enhanced their customer service approach. "We work hard to maintain the customer trust that we’ve prided ourselves on for 130 years," she said. "We’ve invested in partnerships with both FIS and Glia to ensure our web and mobile presence is as personalized, quick, and supportive as our in-branch experience." West emphasized the importance of providing a continuous digital experience where customers can receive instant support, whether they are browsing the website or managing their accounts.

FIS's partnership with Glia signifies a major leap forward in the digital banking landscape, blending AI technology with human interaction to elevate customer service standards. As financial institutions continue to navigate the complexities of modern banking, the integration of such advanced capabilities could prove crucial in meeting customer demands and maintaining competitive advantage. Financial institutions interested in leveraging FIS' enhanced Digital One platforms are encouraged to reach out to their FIS representatives or visit the official FIS website for more information.