At the FICO® World conference held on May 8, 2025, Fair Isaac Corporation (FICO) announced a groundbreaking partnership with Bradesco, one of Latin America's largest banks. The implementation of the FICO® Platform has enabled Bradesco to modernize its fraud detection systems and enhance the digital account opening process, achieving remarkable results in both efficiency and security.

2. Key Achievements in Fraud Prevention

Bradesco's utilization of the FICO® Platform has led to several impressive outcomes:

Transaction Volume: The bank processes nearly 1 billion PIX transactions each month, bolstered by the automation capabilities of the FICO technology.

Reduction in Customer Friction: Fraud-related disruptions have been decreased by an astounding 89%, resulting in a smoother customer experience.

Streamlined Approvals: Transaction rejections have been cut by 25%, while real-time account openings have increased by 11%.

Award-Winning Transformation: For its innovative efforts, Bradesco has received the prestigious 2025 FICO® Decision Industry Vanguard Award.

Marcos Molina, Bradesco’s corporate security manager, expressed the bank's commitment to integrating advanced technology into its operations: “Since 2019, we have been building on FICO Platform, integrating AI-powered decisioning and digital onboarding. Now we have expanded this to fraud protection, boosting agility, security, and efficiency with every innovation.”

3. The Challenge of Fraud Detection

As Bradesco expanded its digital footprint, it faced increasing volumes of transactions that traditional fraud detection models struggled to handle. These older systems frequently flagged legitimate transactions as suspicious, leading to customer frustration. The integration of the FICO® Platform allowed Bradesco to develop the SAFER platform—an AI-powered fraud and compliance solution capable of processing up to 25 million PIX payments daily.

Molina highlighted the necessity for a smarter, more scalable solution: "FICO helped us rethink our approach from the ground up, using AI and machine learning to stay ahead of fraudsters while ensuring a seamless experience for our customers."

4. The Future of Digital Banking

Bradesco is not just focused on current needs; it is laying the groundwork for the future of digital banking. The integration of AI-driven credit risk modeling and real-time transaction monitoring is central to their strategy. The SAFER platform will evolve to provide a comprehensive view of customer interactions, enhancing protection measures and advancing protocols for Know Your Customer (KYC), anti-corruption, and anti-money laundering.

Nikhil Behl, president of software at FICO, lauded Bradesco's achievements: "Processing nearly a billion transactions per month while reducing fraud-related friction is a remarkable feat. Bradesco’s transformation showcases how advanced decisioning and analytics on FICO Platform drive agility, efficiency, and security at scale."

5. Conclusion

Bradesco’s partnership with FICO marks a significant milestone in their journey towards becoming a fully digital, decision-driven institution. As they continue to innovate and refine their fraud detection and account management processes, the bank is poised to set new standards in customer service and security in the financial sector.

Original press release