On December 22, 2025, EXLservice Holdings Inc. (NASDAQ: EXLS), a prominent global data and AI company, announced the promotion of Raghav Jaggi to the position of Executive Vice President and Insurance Practice Leader. This strategic advancement underscores the company’s commitment to cultivating talent and leveraging seasoned leadership to enhance its service offerings in the insurance sector.

2. Raghav Jaggi's Journey at EXL

Raghav Jaggi has been with EXL since 2003, marking over two decades of dedicated service that has significantly shaped the company’s trajectory. His diverse experience includes holding multiple leadership roles that have contributed to the scaling of EXL’s core business capabilities. Notably, he was integral to the early teams that established these capabilities and later became one of the company’s foremost strategic account leaders, fostering robust relationships with major global insurers.

Throughout his tenure, Raghav has played a critical role in positioning EXL’s insurance practice as a market leader. His efforts have been focused on driving innovation and delivering impactful solutions to insurers across the globe. This promotion reflects not only his personal achievements but also the broader strength of EXL’s leadership team.

3. Statements from Leadership

Rohit Kapoor, EXL’s Chairman and CEO, praised Raghav’s exceptional journey within the company. “Raghav’s promotion reflects the strength of EXL’s leadership bench and our commitment to developing talent within the organization,” Kapoor noted. He highlighted Raghav's consistent ability to take on increasing responsibilities, build high-performing teams, and enhance EXL’s value proposition through data, AI, and innovation.

Vivek Jetley, President and Head of Insurance, Healthcare, and Life Sciences at EXL, echoed this sentiment. “Raghav’s promotion is validation of his extraordinary journey at EXL and the lasting impact he has had on our clients, our people, and our culture,” Jetley stated. He emphasized Raghav’s instrumental role in scaling the insurance business and reimagining clients’ operating models through innovative solutions.

4. Raghav's Expanded Role and Future Focus

As the newly appointed Insurance Practice Leader, Raghav will continue to assist global insurers in accelerating growth through digital transformation, intelligent operations, and data- and AI-led innovations. His leadership is expected to further embed a culture of innovation at EXL, particularly through initiatives such as IdeaTank and EXL’s Venture Labs, both of which Raghav has championed.

Raghav’s membership on EXL’s Operating Committee positions him as a prominent voice in the company’s strategic discussions, where his insights into data-driven decision-making are highly valued.

5. Conclusion

Raghav Jaggi’s promotion to Executive Vice President and Insurance Practice Leader marks a significant milestone both for him personally and for EXLservice Holdings Inc. as a whole. His extensive experience and proven leadership capabilities are expected to drive continued innovation and strategic growth within the insurance sector, solidifying EXL's position as a leader in the global marketplace. With a commitment to harnessing the power of data and AI, EXL is poised to redefine client business models and enhance outcomes across various industries.

Original press release