Duke Energy Responds to Historic Flooding in Ohio and Kentucky

In a press release dated April 7, 2025, Duke Energy Corp. announced its ongoing response to historic flooding that has severely impacted the Greater Cincinnati area over the weekend. The company has successfully restored power to over 70,000 customers who were affected by the severe weather that began Thursday evening and persisted through the weekend. As of Monday morning, the number of power outages across Duke Energy's service territory has dramatically decreased to less than 100, showcasing the efficiency of their restoration efforts.

The flooding has primarily affected low-lying areas along the Ohio River in both Kentucky and Ohio, where water levels have reached alarming heights. The Ohio River crested at 60 feet on Monday morning, prompting Duke Energy to coordinate closely with local authorities. As part of their safety protocol, the company has conducted approximately 500 natural gas shutoffs in flooded regions, ensuring that natural gas services can be safely restored once the floodwaters recede.

Amy Spiller, president of Duke Energy Ohio/Kentucky, emphasized the hard work of the crews involved in restoration efforts. "Our crews have answered the call this past week and continue to work hard to restore natural gas and electric services to all of our communities," she stated. However, she also urged customers to remain cautious as additional flash flooding is expected due to ongoing heavy rainfall.

Duke Energy has provided critical safety tips for customers as they navigate the impacts of flooding:

The company has also advised customers that power cannot be restored until a licensed electrician inspects homes for any damage caused by flooding. This includes ensuring that any natural gas appliances are safe to operate.

In an effort to bolster community safety, Duke Energy encourages customers to download the enhanced American Red Cross Emergency app, which is available in both English and Spanish. The app offers essential features, including emergency checklists and interactive maps of open shelters.

As part of their commitment to customer service, Duke Energy has made it easy for customers to report outages and check their status through multiple channels, including text messaging, mobile apps, and an interactive outage map on their website.

Duke Energy Ohio/Kentucky, a subsidiary of Duke Energy, services over 910,000 residential, commercial, and industrial customers across a 3,000-square-mile area, while also providing natural gas service to 560,000 customers. Duke Energy itself is recognized as one of America's largest energy holding companies, serving 8.4 million customers across several states with a diversified energy portfolio.

As Duke Energy continues to navigate this challenging situation, its focus remains on restoring services, ensuring customer safety, and preparing for future emergencies. The company is committed to improving infrastructure and enhancing customer experiences as it embarks on a significant energy transition aimed at building a smarter energy future.

For the latest updates and safety resources, customers are encouraged to visit the Duke Energy website and follow the company's social media channels.