BILL.com Holdings Inc. Announces Executive Leadership Changes to Drive Future Growth

René Lacerte, CEO and Founder of BILL, emphasized the significance of these changes during the announcement. “BILL is at a pivotal moment in our journey,” he stated. “As we continue our transformation into an AI native company serving nearly 500,000 businesses, we’re evolving our leadership team and organizational structure to align with our highest priorities and position BILL for the future.” This approach is designed to strengthen operational focus, accelerate innovation, and deepen customer value, solidifying BILL's reputation as a trusted platform for businesses.

Michael Cieri, who previously held the position of Executive Vice President and General Manager of Software Solutions, has been promoted to Chief Product Officer. In this new role, Cieri will oversee all aspects of product management, marketing, design, research, and strategy. His leadership will encompass a newly created Product Organization that integrates software solutions, payments, and financial services. This unified structure is expected to enhance customer experiences by allowing BILL to respond more rapidly to market needs.

In a notable transition, Sarah Acton, who has served as Chief Customer Officer, will depart BILL after nearly five years. Acton has played a crucial role in unifying the company’s global go-to-market strategy and enhancing the customer experience. While her departure marks the end of an era, she will assist in the transition by moving into an advisory role until a new Chief Revenue Officer is announced in the coming weeks.

Another significant change comes with Ken Moss stepping down from his role as Chief Technology Officer, a position he has held since 2023. Moss has been instrumental in leading the engineering organization through transformative developments, including the rollout of BILL's AI platform. He will transition to an advisory role to continue sharing his expertise.

In response, Eric Chan, a Distinguished Engineering Fellow and founding engineer at BILL, has been appointed as the new Chief Technology Officer. Chan’s extensive experience positions him well to drive the company’s AI platform strategy and execution.

John Rettig, who has been with BILL for over a decade and previously served as President and COO, will transition into the newly created role of Chief Strategy and Transformation Officer. Rettig will maintain oversight of operational execution while focusing on enterprise strategy and long-term growth initiatives, further solidifying BILL's trajectory toward market leadership.

Mary Kay Bowman, Executive Vice President and General Manager of Payments and Financial Services, will also depart the company. Bowman has significantly impacted BILL's capabilities in payments and financial services since joining in 2024. Like her peers, she will continue to support BILL in an advisory capacity.

CEO René Lacerte expressed his excitement about the new appointments, stating, “I’m excited to welcome Eric to the BILL executive leadership team, and congratulate John and Michael on their expanded roles. Their experience and leadership will help us continue shaping the future of intelligent finance for the Fortune 5 Million.” He also extended gratitude to departing executives for their contributions to BILL’s growth and success.

As BILL navigates these leadership transitions, the company remains focused on enhancing its platform for nearly half a million businesses, leveraging AI to deliver innovative financial solutions. With a member network processing approximately 1% of the U.S. GDP annually, BILL is poised to maintain its competitive edge in the financial technology sector.

BILL (NYSE: BILL) is a trusted intelligent finance platform that empowers businesses to manage, move, and maximize their financial operations. The company provides a comprehensive suite of solutions, including accounts payable (AP), accounts receivable (AR), expense management, and procurement, all integrated into a single platform. With a strong presence in the market and strategic partnerships with leading financial institutions, BILL continues to redefine the landscape of financial operations.