Kimball Electronics Shines at CIRCUITS ASSEMBLY’S 2025 Service Excellence Awards
In a remarkable display of customer satisfaction and service excellence, Kimball Electronics, Inc. (Nasdaq: KE) has clinched the highest customer ratings in seven categories at the prestigious CIRCUITS ASSEMBLY’S 2025 Service Excellence Awards. This accolade highlights the company's unwavering commitment to its customers and sets a benchmark in the Electronics Manufacturing Services (EMS) industry.
1. A Record of Excellence
The awards were announced during a ceremony held at the Surface Mount Technology Association (SMTA) International Conference, where Kimball Electronics was recognized for its outstanding performance in several key areas: Dependability/Timely Delivery, Manufacturing Quality, Responsiveness, Technology, Value for the Price, Flexibility, and Overall Satisfaction. This feat is particularly impressive, as it was achieved among EMS companies with annual sales exceeding $500 million.
2. Customer-Centric Approach
Ric Phillips, the CEO of Kimball Electronics, expressed immense pride in the company’s achievements, underscoring the importance of fostering long-term relationships with customers. "Being honored across all seven Service Excellence categories is a true testament to the impact of our work," Phillips remarked. He credited the global Kimball Electronics team for their hard work and continuous improvement efforts, which have resulted in exceptional service delivery.
Kathy Thomson, Chief Commercial Officer of Kimball Electronics, echoed these sentiments, stating, "We’re grateful to our customers for choosing Kimball Electronics as their trusted partner. Our commitment to outstanding service continues to strengthen long-term relationships." Thomson emphasized the importance of the team’s dedication to exceeding customer expectations, highlighting the company’s guiding principles as crucial to their success.
3. A Legacy of Recognition
Kimball Electronics has a long-standing history of excellence in the Service Excellence Awards, having participated for twelve consecutive years. The company has consistently been recognized for its outstanding service, winning multiple awards in years such as 2015, 2016, 2017, 2019, and 2023. Notably, Kimball Electronics has secured the title for Highest Overall Customer Rating in several past years, and this is the third consecutive year—2022, 2024, and now 2025—that it has achieved top honors across all seven award categories.
4. About Kimball Electronics
Kimball Electronics is a global manufacturer that specializes in providing Electronics Manufacturing Services (EMS) and Contract Manufacturing Organization (CMO) solutions to a diverse range of industries. With operations spanning the United States, China, Mexico, Poland, Romania, and Thailand, the company prides itself on its reputation for excellence. Kimball Electronics is committed to fostering a high-performance culture that emphasizes quality, reliability, value, speed, and ethical business practices. The company is headquartered in Jasper, Indiana, and operates under the guiding principle of building lasting relationships for global success.
As Kimball Electronics continues to excel in customer service and operational excellence, its latest achievements serve as a clear indication of its strong market position and its dedication to maintaining high standards in the EMS industry.
