On June 9, 2026, JPMorgan Chase announced significant enhancements to its digital hub for small businesses, further solidifying its commitment to empowering entrepreneurs with actionable insights and tools that extend beyond traditional banking services. The updates to the Chase for Business mobile and online platforms include the launch of the Business Credit Journey℠ and expanded availability of Customer Insights—two innovative offerings designed to help small business owners manage and grow their enterprises with confidence.

1. Empowering Small Business Owners

Chase's recent survey of small business owners revealed a startling statistic: only 49% have checked their business's credit score. This highlights the pressing need for accessible tools and resources that can help owners better understand and manage their business's financial health. Jameson Troutman, Head of Product for Chase for Business, emphasized the importance of delivering practical solutions, stating, “Small business owners are making important decisions every day, and innovation should deliver practical solutions – not just new features.”

2. Introducing Business Credit Journey℠

A New Tool for Financial Awareness

The Business Credit Journey℠ is a complimentary tool aimed at demystifying business credit for owners. A robust business credit profile is crucial for financing opportunities, yet many small business owners may not regularly monitor their scores or understand the factors affecting them. This initiative is designed to change that dynamic.

Key Features of Business Credit Journey℠

Credit Monitoring: Business owners can track changes to their credit scores over time, ensuring they stay informed.

Access to Business Credit Scores: Users can view two key business credit scores provided by Dun & Bradstreet, including the Small Business Financial Exchange Score and the Delinquency Predictor Score, without undergoing a hard credit check.

Notifications and Insights: Owners will receive email notifications regarding score changes and insights into potential influences on those changes.

Educational Resources: The tool includes guides on understanding and improving business credit, alongside the key factors that lenders consider.

Easy Enrollment: Enrolling in the program does not impact business credit scores, making it accessible for all owners.

The Business Credit Journey℠ is now available as part of the Chase for Business mobile and online platforms, emphasizing Chase's role as a partner in business success.

3. Enhancing Decision-Making with Customer Insights

Unlocking Market Trends

The Customer Insights feature is designed to provide small business owners with valuable data regarding customer behavior and local market trends. Initially launched for Chase Payment Solutions clients in 2021 and expanded to business checking customers in 2024, it is now available to all Chase small business credit card customers.

Key Features of Customer Insights

Sales Trends: Business owners can track sales trends and growth within their specific industry and location.

Demographic Analysis: Insights into demographic trends, such as age, gender, and income, can help inform operational decisions.

Purchase Behavior: Understanding when and where customers are making purchases—whether online or in-store—can enhance marketing strategies.

Geographic Concentration: Identifying where top customers are located allows businesses to strategize on marketing and potential expansion.

Jenny Shum, General Manager of Chase Small Business Card, stated, “Customer Insights is an innovative solution that helps businesses run more efficiently and make smarter, data-driven decisions using insights they haven’t had access to before.”

4. Supporting Small Businesses Beyond Banking

These enhancements reflect Chase’s broader commitment to supporting small businesses through a comprehensive suite of services designed to simplify operations and inform strategic planning. By integrating banking tools with valuable insights, Chase is positioning itself as a leader in the financial services sector for small business owners.

Chase continues to innovate with its integrated digital experience, uniting banking, payments, cash flow management, retirement solutions, and other financial tools to help entrepreneurs navigate their growth journeys.

5. About Chase

Chase operates as the U.S. consumer and commercial banking division of JPMorgan Chase & Co., a leading financial services firm with global reach. As of March 31, 2026, Chase boasts assets totaling $4.9 trillion and serves nearly 87 million consumers as well as 7.5 million small businesses across a diverse range of financial services.

With over 5,000 branches and nearly 15,000 ATMs nationwide, Chase continues to enable small business owners to choose how and where they want to bank, reinforcing its position as a trusted partner in their growth and success.

Original press release