CorTrust Bank Partners with Jack Henry to Enhance Community Banking

Founded in 1930 in Mitchell, South Dakota, CorTrust Bank has grown to manage assets worth $1.5 billion across 37 locations, employing over 250 individuals in South Dakota and Minnesota. The bank serves a diverse clientele, offering agricultural and retail banking services in smaller communities while also providing commercial-focused services in larger metropolitan areas, including the bustling Twin Cities.

With the integration of Jack Henry's core processing platform, CorTrust Bank aims to automate manual processes and streamline workflows. This transition is expected to enhance employee productivity by enabling them to spend more time on customer service and less on operational tasks. By improving efficiency and increasing assets per employee, CorTrust Bank will be better positioned to reinvest in local communities and establish itself as the financial provider of choice for customers at every stage of their personal and business journeys.

One of the standout features of this partnership is the deployment of the Banno Digital Platform™, which promises to deliver a modern and customizable digital banking experience for both retail and business accounts. This platform will enhance customer interaction by offering a more seamless experience across various banking channels.

Additionally, Jack Henry's JHA Card Processing Solutions™ (CPS) will unify debit and credit card services, ensuring a consistent experience across different devices and platforms. This integration is particularly essential as customer expectations evolve towards more connected and personalized banking experiences.

As CorTrust Bank evaluated its long-term technology strategy, several key priorities emerged, including flexibility, integration capabilities, and an enhanced customer experience. Jack Hopkins, President and CEO of CorTrust Bank, emphasized the importance of technology that aligns with customer expectations. “We were seeing customers expect more personalized and connected banking experiences, and we knew we needed technology that would allow us to keep pace,” said Hopkins.

The open ecosystem offered by Jack Henry, which includes integrations with over 1,000 third-party fintechs, was a compelling factor in CorTrust Bank's decision. Hopkins noted that “banking is evolving quickly, and no single provider can deliver every solution customers expect today.” The flexibility to incorporate the most relevant products and services for their communities was a pivotal aspect of their choice.

Jonathan Baltzell, President of Bank Solutions at Jack Henry, highlighted the alignment of values between the two organizations. “For nearly 100 years, CorTrust Bank has combined community banking values with a forward-looking approach to growth,” he stated. The partnership is not just about technology; it reflects a shared commitment to enhancing community engagement and financial health.

As CorTrust Bank embarks on this new chapter with Jack Henry, the focus remains on delivering exceptional service to its customers while adapting to the rapidly changing banking landscape. With this strategic partnership, both institutions are poised to set a new standard for community banking in the region.

In summary, the collaboration between CorTrust Bank and Jack Henry represents a significant step forward in the evolution of community banking, providing the necessary tools and technology to meet the needs of modern customers while remaining committed to local community values.