In a significant achievement for J.B. Hunt Transport Services, Inc. (NASDAQ: JBHT), the company has been awarded the title of best overall domestic intermodal provider for the second half of 2025. This recognition comes from the latest Journal of Commerce (JOC) Intermodal Service Scorecard, released on February 10, 2026.

Notably, this accolade marks the sixth consecutive time J.B. Hunt has secured the top ranking, having held the No. 1 position in every scorecard since the survey’s inception in 2023. The scorecard is based on feedback from over 145 shippers and both asset-based and non-asset-based intermodal marketing companies (IMCs), reflecting their service experiences from July 1 to December 31, 2025.

2. Impressive Scorecard Highlights

The scorecard reveals several key metrics illustrating J.B. Hunt’s commitment to service excellence:

Net Promoter Score: J.B. Hunt achieved a robust Net Promoter Score of 58, indicative of high customer loyalty.

Overall Satisfaction Rate: The company garnered an impressive overall score of 4.6 out of 5, with 93% of its customers reporting satisfaction— the highest among intermodal providers surveyed.

Core Execution Scores: J.B. Hunt received scores above 4 out of 5 across various critical execution categories including equipment quality, pickup reliability, delivery performance, customer service, and technological capability.

The JOC report also highlighted a general trend of confidence in domestic intermodal services, with 90% of respondents expressing satisfaction during the survey period.

3. Insights from Leadership

Darren Field, President of Intermodal and Executive Vice President at J.B. Hunt, attributed this recognition to the operational excellence exhibited by the intermodal team. "This recognition is a reflection of the commitment to operational excellence our intermodal team demonstrates every day," Field stated. He emphasized that securing the top spot for six consecutive times showcases the reliability, innovation, and consistency that J.B. Hunt brings to its customers across its extensive network.

Spencer Frazier, Executive Vice President of Sales and Marketing, echoed Field's sentiments, underscoring the collaborative efforts across the organization. "Customer satisfaction is the ultimate measure of success, and these results show the strong performance our teams delivered in 2025," Frazier said. He highlighted the importance of teamwork in delivering results, especially in navigating both favorable and challenging market conditions.

4. Commitment to Innovation and Service

J.B. Hunt's vision is to create the most efficient transportation network in North America, and this latest recognition underscores its success in achieving that goal. With an industry-leading suite of solutions and a mode-neutral approach, the company is dedicated to generating value for its customers by eliminating waste, reducing costs, and enhancing supply chain visibility.

Powered by one of the largest company-owned fleets in the nation, as well as third-party capacity through its J.B. Hunt 360°® digital freight marketplace, J.B. Hunt is equipped to meet the diverse shipping needs of businesses, from the first mile to the final delivery and every shipment in between.

5. Looking Ahead

As J.B. Hunt continues to invest in its people, technology, and capacity, it remains poised for long-term growth. With its commitment to delivering exceptional value and service, the company aims to maintain its leadership position in the intermodal transport sector.

In conclusion, J.B. Hunt's recognition as the best overall intermodal provider reflects not just its operational excellence but also the deep trust it has built with its customers over time. The full JOC Intermodal Service Scorecard is available for those interested in a more detailed look at the performance metrics.

For more information about J.B. Hunt Transport Services, visit their official website.

Original press release