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July 30, 2026 ISG Launches Research Study on Banking Technology and Service Providers Information Services Group (ISG) has launched a research study to evaluate banking technology and service providers, emphasizing the need for comprehensive modernization strategies. The findings will inform banks about the best partners to navigate the complexities of legacy systems and evolving customer demands. Reports are set to be released in December 2026.
July 30, 2026 Brazilian Enterprises Reshape Cloud Strategies for AI Brazilian organizations are redefining their hybrid cloud strategies to optimize for AI, operational resilience, and compliance. The ISG report highlights trends like standardized infrastructure and local data processing to enhance efficiency and control.
July 30, 2026 Information Services Group Inc. Reports on Growing Demand for Unified Networks in ANZ The ISG report reveals a transformative shift in ANZ's enterprise networking, emphasizing the importance of AI and software-defined solutions. Companies are prioritizing integrated architectures and edge investments to enhance operational resilience and customer experience.
July 29, 2026 ISG Launches Comprehensive Study on Oracle Cloud and Technology Ecosystem Providers ISG has launched a study to evaluate service providers enhancing Oracle environments as organizations embrace AI and cloud modernization. The findings will aid enterprises in selecting partners for effective technology transformation, with detailed reports set for November 2026.
July 28, 2026 German Enterprises Embrace Software-Defined Networks for Enhanced Resilience and Compliance A recent ISG report reveals that German enterprises are increasingly migrating to software-defined networking (SD-networking) to improve cloud capabilities and ensure compliance with EU regulations. This strategic shift emphasizes the integration of security and operational resilience within network architecture.
July 27, 2026 ISG Launches Comprehensive Study on Enterprise Managed Network Service Providers ISG's upcoming study on enterprise managed network service providers aims to enhance network resilience and modernize operations for AI-driven businesses. Scheduled for release in December 2026, the research will evaluate key providers and offer insights into network transformation, managed services, and customer experience.
July 27, 2026 U.S. Public Agencies Transform Work for AI, Productivity: Insights from ISG Report U.S. public sector organizations are redefining their workplaces by integrating AI and emphasizing measurable outcomes amid budget constraints. The ISG report highlights the shift towards connected digital ecosystems to enhance mission execution and employee experiences.
July 24, 2026 ISG Launches In-Depth Study of Multi Public Cloud Solution Providers Information Services Group (ISG) has initiated a study on multi public cloud solutions to help enterprises manage costs and security as AI workloads increase. The comprehensive report will provide insights into vendor evaluations and key quadrants for cloud financial operations, observability, and security, scheduled for release in December 2026.
July 24, 2026 ISG Launches Comprehensive Study on Contact Center and Customer Experience Services ISG has initiated a comprehensive study to explore how AI technologies are transforming contact center operations and customer experience services. Scheduled for release in December 2026, the findings aim to help enterprises assess vendor relationships and modernize their CX strategies.
July 24, 2026 U.K. Enterprises Embrace AI-Augmented Operations, According to ISG Report The ISG report reveals a significant shift in U.K. workplaces towards AI integration and hybrid management. Enterprises are prioritizing employee experience and productivity through advanced technologies and intentional workplace strategies.
July 24, 2026 Swiss Firms Embrace Managed Security Amid Rising AI Threats Swiss enterprises are turning to managed security services to address cybersecurity challenges posed by AI and quantum computing. The ISG report highlights a growing demand for local operations and innovative encryption solutions as organizations seek to enhance their defenses against evolving threats.
July 23, 2026 Australian Firms Embrace AI for Workplace Transformation: Insights from ISG's Latest Report The ISG report reveals that Australian organizations are focusing on AI integration for workplace optimization, enhancing productivity and employee experiences. With a shift towards measurable business outcomes, companies are consolidating technology and emphasizing skills development to support a cohesive hybrid work environment.
July 23, 2026 Agentic AI Reshapes Property and Casualty Insurance Operations The integration of agentic AI is redefining property and casualty insurance operations, allowing insurers to optimize decision-making and manage workloads effectively. This shift enables a blend of AI capabilities with human expertise, enhancing productivity and strategic roles within the industry.
July 23, 2026 Global Insurers Embrace AI-Driven ITO Transformation: Key Insights from ISG Report The ISG report highlights a shift in global insurance ITO, emphasizing AI's role in operational transformation and the adoption of hybrid delivery models. Insurers are focusing on modernization strategies to enhance business agility and resilience while navigating complex regulatory environments.
July 23, 2026 German Enterprises Seek Enhanced Cybersecurity Solutions Amid Evolving Threat Landscape German enterprises are increasingly seeking external cybersecurity solutions, focusing on resilience amid evolving threats. A recent ISG report highlights trends such as the rise of managed services and preparations for quantum computing risks, showcasing a proactive approach to cybersecurity.
July 22, 2026 Transforming Networks: ISG's Insights on Software-Defined Solutions ISG's latest report reveals a significant shift towards software-defined networking among U.S. enterprises, driven by cloud integration, operational efficiency, and security needs. Small and midsize businesses are also embracing these solutions to stay competitive in a digital-first environment.
July 22, 2026 Brazilian Enterprises Embrace Proactive Cybersecurity Strategies, Reports ISG The 2026 ISG report reveals Brazilian companies are transitioning from reactive to proactive cybersecurity measures, driven by digital advancements and emerging threats. This shift emphasizes integrating security into business strategies while modernizing operations and enhancing AI security to ensure resilience.
July 22, 2026 U.K. Enterprises Embrace AI-Enabled Software-Defined Networks: ISG Report The ISG report reveals a significant trend among U.K. enterprises towards AI-enabled software-defined networks. Companies are moving away from traditional setups to more agile, integrated solutions that enhance operational resilience and security. The report evaluates the capabilities of key providers in this evolving landscape.
July 22, 2026 French Enterprises Transform Cybersecurity Strategies Amid AI Evolution French enterprises are restructuring their cybersecurity frameworks in response to AI evolution, focusing on cohesive programs amid rising threats and regulatory pressures. The shift towards proactive security operations highlights the importance of integrating AI for enhanced threat detection and compliance.
July 21, 2026 Microsoft Platforms Propel AI Modernization in Asia Pacific The 2026 ISG Provider Lens report reveals that Microsoft cloud and AI platforms are central to enterprise modernization in Asia Pacific. Companies are integrating these technologies to enhance efficiency and comply with evolving regulations, showcasing AI's growth from experimentation to essential business strategy.
July 20, 2026 Information Services Group Inc. Press Release Highlights Digital Workplace Transformation Information Services Group's latest report highlights the rising importance of digital employee experience (DEX) driven by AI-enabled tools. Organizations are shifting towards unified platforms that enhance operational resilience and improve workforce performance by focusing on measurable outcomes.
July 20, 2026 U.S. Firms Integrate AI into Work for Long-Term Outcomes: Insights from ISG Report The 2026 ISG report reveals U.S. firms are integrating AI into workplaces to improve productivity and decision-making. This shift emphasizes cohesive strategies that connect technology and processes, enhancing long-term operational outcomes.
July 17, 2026 U.S. Companies Embrace AI-Native Microsoft Operations: Insights from ISG's Latest Report The ISG report reveals a major trend of U.S. enterprises integrating Microsoft AI and cloud technologies into their operations, emphasizing cost transparency and responsible AI frameworks. Companies are moving towards platform-based models for sustained optimization and measurable outcomes.
July 16, 2026 AI Fuels Rise of Agile Supply Chain Platforms, ISG Says ISG reports that AI advancements are revolutionizing supply chain planning, allowing businesses to transition to continuous planning and enhance decision-making. The 2026 ISG Buyers Guides™ ranks top software providers that facilitate this transformation, highlighting the necessity of integrating AI into supply chain processes for improved efficiency.
July 15, 2026 Enterprises Revise Cloud Plans to Accommodate AI: Insights from ISG's Latest Report ISG's 2026 report reveals a significant shift among enterprises towards hybrid cloud models driven by AI integration. Key priorities now include performance management, cyber resilience, and operational efficiency as organizations adapt to complex digital landscapes.
July 15, 2026 U.S. Public Sector Embraces AI-Ready Hybrid Infrastructure: Insights from ISG's Latest Report The ISG report reveals a shift in U.S. public sector organizations towards phased hybrid cloud strategies, promoting secure AI adoption and operational resilience. Budget constraints are driving automation-led services, while procurement models are evolving to enhance accountability and streamline technology adoption.
July 15, 2026 Surge in Asia Pacific Tech Services Driven by AI Adoption: ISG Index™ Q2 Report The ISG Index™ report reveals that Asia Pacific's technology services market has surged 50.5% in Q2 2026, driven by AI adoption and cloud services. Key segments like cloud and managed services are showing remarkable growth, indicating a robust recovery and promising future for the region's tech industry.
July 14, 2026 ISG Index™ Highlights Record Demand for Tech Services Driven by AI in Q2 2026 The ISG Index™ reveals a historic rise in tech services demand, driven by AI, with a 39% increase in ACV to $21.8 billion in Q2 2026. IaaS and SaaS markets saw significant growth, while managed services faced challenges. The report indicates a transformative shift in enterprise technology needs.
July 14, 2026 Nordic Firms Embrace Green AI Infrastructure: Insights from ISG's Latest Report Nordic businesses are transitioning to private and hybrid cloud infrastructures with a focus on sustainability and AI readiness, according to ISG's latest report. This shift addresses digital sovereignty and the demand for energy-efficient solutions while navigating infrastructure complexities.
July 14, 2026 U.K. Enterprises Embrace AI-Native, Sovereign Cloud Infrastructure: Insights from ISG Report The ISG report reveals a transformative shift among U.K. enterprises towards AI-native cloud infrastructure, emphasizing sustainable practices and data governance. As businesses move away from legacy systems, they prioritize operational resilience and AI-enabled solutions to drive long-term innovation.
July 13, 2026 Europe’s Technology Services Surge in Q2 2026, Driven by AI and Managed Services: ISG Index™ The ISG Index reports a 46% growth in Europe's technology services in Q2 2026, primarily driven by AI and managed services. The as-a-service segment saw unprecedented demand, while the managed services market expanded significantly despite a drop in mega contracts. Future outlook remains optimistic for ongoing growth in AI-driven technologies.
July 13, 2026 ISG Launches Comprehensive Study on Google Cloud Service Providers ISG launches a pivotal study on Google Cloud service providers to analyze their role in AI adoption and cloud strategies. The findings will offer insights into optimizing enterprise collaborations and enhancing AI-driven business outcomes.
July 13, 2026 U.S. Enterprises Recast Hybrid Cloud Strategies for AI Era U.S. enterprises are evolving their hybrid cloud strategies to accommodate AI demands, emphasizing compliance and operational flexibility. The shift from full cloud migration to hybrid models is driven by the need for improved infrastructure management and vendor flexibility, aiming for better business outcomes in an AI-centric era.
July 10, 2026 U.S. Public Sector Moves Toward Zero Trust Security: Insights from ISG's Latest Report The U.S. public sector is increasingly adopting zero trust security frameworks, driven by federal mandates and the need for improved cybersecurity. Key strategies include continuous validation, enhanced data protection, and leveraging AI for threat detection. Managed security services are also gaining traction to address resource limitations.
July 10, 2026 Information Services Group Inc. Unveils Insights on AI Infrastructure Trends Information Services Group's 2026 report highlights the growing importance of AI infrastructure in enterprises. It emphasizes the need for disciplined strategies that balance performance, financial oversight, and security. Key industry leaders are identified, showcasing the evolving landscape of AI-ready infrastructure solutions.
July 10, 2026 U.K. Firms Make Cyber Resilience Measurable: Insights from ISG Report The ISG report reveals a transformative shift in U.K. cybersecurity, emphasizing measurable resilience and AI integration. Organizations are moving from compliance to continuous assurance, focusing on risk reduction and operational excellence.
July 10, 2026 Australian Firms Shift Cybersecurity Focus to Resilience: Insights from ISG Report The 2026 ISG report reveals that Australian enterprises are focusing on resilience in cybersecurity, emphasizing local partnerships and the integration of AI to improve operational efficiency. With increasing regulatory pressures, businesses are refining their criteria for selecting cybersecurity partners, aiming for those that provide practical solutions and support responsible AI use.
July 09, 2026 ISG Index Reports Unprecedented Growth in Global Tech Services Market Driven by AI Demand The ISG Index reports unprecedented growth in the technology services market, driven by AI demand, with a record 43% year-over-year increase in contract value. The XaaS segment leads with a remarkable 65% growth, while managed services show resilience amidst evolving market dynamics. ISG's insights suggest a shift towards value creation and adaptation in the AI economy.
July 08, 2026 Enterprises Embrace Cloudera for Enhanced AI and Hybrid Data Management The ISG report reveals a growing trend of enterprises adopting Cloudera's hybrid data platform to improve data management and AI integration. With regional variations and a focus on operational flexibility, organizations are effectively streamlining their data processes to meet evolving demands.
July 08, 2026 Information Services Group Inc. Unveils Insights on AI Adoption in Enterprises The ISG 2026 report reveals a significant shift in enterprise strategy towards embedding AI into operations for enhanced decision-making. Security and regulatory compliance are driving demand for secure AI solutions, while real-time operational models are becoming essential for agility and resilience in a dynamic business landscape.
July 07, 2026 ISG to Unveil Second-Quarter Financial Results Information Services Group Inc. (ISG) is set to announce its second-quarter financial results on August 5, 2026, with an investor conference call scheduled for August 6. The call will offer insights into ISG's performance and strategic direction in the AI technology sector.
July 07, 2026 Snowflake's Expanding Role in Enterprise AI Readiness: Insights from ISG's Latest Report ISG's report reveals Snowflake's evolution from a data storage solution to a vital platform for AI readiness in enterprises. Organizations are leveraging its capabilities to create AI-driven insights, optimize data operations, and facilitate collaboration across diverse environments.
July 07, 2026 U.S. Firms Shift Cybersecurity Focus to Enterprise Risk: Insights from ISG's Latest Report The latest ISG report reveals a critical shift in U.S. enterprises, where cybersecurity is now a key component of enterprise risk management. Organizations are moving towards integrated security programs, leveraging AI for threat analysis, and emphasizing business continuity to enhance resilience against cyber threats.
July 06, 2026 ISG Launches Comprehensive Study on Power and Utilities Service Providers ISG has commenced a significant research initiative to evaluate service providers in the power and utilities sector, focusing on AI-enabled solutions for infrastructure modernization. The findings will culminate in the ISG Provider Lens® reports, offering insights into diverse service offerings and enhancing decision-making for utilities.
July 01, 2026 ISG Launches In-Depth Study on Oil and Gas Industry Providers ISG is launching a detailed study on service providers in the oil and gas sector, emphasizing modernization and AI integration. The report will explore various services, offering insights for companies to enhance operational efficiency and navigate industry challenges effectively.
July 01, 2026 Enterprises Seek Unified Platforms for Talent Recruitment and Management: Insights from ISG Enterprises are increasingly adopting unified platforms for talent recruitment and performance management, driven by the need for efficiency and improved outcomes. ISG's research highlights the significant role of AI in these integrated systems, addressing the evolving expectations of candidates and the necessity for governance.
June 30, 2026 Enterprises Boost AI Cybersecurity Spending But Fear Investments Lag Emerging Threats: ISG Study The ISG 2026 Cybersecurity Report reveals that AI-related cybersecurity budgets among enterprises have increased, yet many organizations feel underprepared for emerging AI threats. While investments in AI tools grow, challenges like skills shortages persist, driving a need for innovative security strategies and partnerships.
June 30, 2026 European Insurers Rethink BPO for AI Era: Key Insights from ISG's Latest Report The ISG's 2026 report highlights a major shift in European life and retirement insurers' approach to BPO, focusing on compliance, modernization, and service stability. Insurers are moving away from cost-centric models to partnerships that enhance operational resilience and regulatory readiness.
June 29, 2026 North American Life and Retirement Insurers Embrace Phased Modernization Amid Rising Complexity The 2026 ISG Provider Lens report reveals North American life and retirement insurers are adopting phased modernization strategies and AI to improve operational efficiency. Insurers are focusing on data security and human oversight as they navigate complex regulatory environments. Leading providers like Accenture and Cognizant are recognized for their capabilities in this evolving landscape.
June 26, 2026 Insurance Advisors Advance Global AI Transformations The 2026 ISG report reveals a significant shift in the insurance industry towards AI-first operating models and strategic advisory relationships. Insurers are demanding measurable outcomes, accountability, and expertise in navigating complex regulatory landscapes, emphasizing the importance of long-term transformative partnerships.
June 25, 2026 German Enterprises Embrace Controlled SAP Modernization: Insights from ISG Report The ISG report reveals that German enterprises are shifting towards a controlled and strategic approach to SAP S/4HANA modernization, emphasizing governance, compliance, and phased transitions. Automation has become a baseline expectation, with key players like Atos and Infosys leading in the SAP ecosystem.
June 24, 2026 Real-Time Data Emerges as a Cornerstone for AI-Enabled Enterprises, According to ISG ISG's recent findings stress the necessity of real-time data processing for AI integration in enterprises. As businesses shift from traditional methods, over one-third will adopt data streaming with AI by 2028, enhancing operational responsiveness.
June 24, 2026 European Semiconductor Firms Seek Integrated Ecosystems The ISG report highlights a pivotal shift in the European semiconductor industry towards integrated ecosystems. Companies are investing in AI, smart technologies, and operational resilience to navigate complexities and enhance innovation in a competitive market.
June 23, 2026 Information Services Group Inc. Unveils Insights on Supply Chain Transformation Amid Global Disruptions ISG's 2026 report reveals a shift towards AI-enhanced analytics in supply chains, highlighting the need for resilience amid global disruptions. Key trends include advanced analytics adoption, integrated control towers, and a focus on sustainability in supply chain planning.
June 22, 2026 U.S. Semiconductor Firms Innovate to Meet AI-Driven Demand U.S. semiconductor firms are rapidly innovating to meet the growing demand for AI-focused chips, emphasizing design complexity, advanced packaging, and supply chain resilience. The latest ISG report highlights key trends and identifies leading service providers in the industry.
June 19, 2026 ISG Launches Groundbreaking Study on U.S. Healthcare Transformation Services Information Services Group (ISG) is launching a study focused on AI-driven healthcare transformation services for U.S. payers and providers. The findings will provide insights into enhancing operational efficiency and modernizing legacy systems, with a report expected in October 2026.
June 19, 2026 ISG Launches Comprehensive Study on Manufacturing Industry Service Providers ISG has launched a comprehensive study to evaluate service providers in the manufacturing sector, focusing on technology, supply chain solutions, and customer experience. Scheduled for release in November 2026, the study will categorize providers into four key quadrants to aid manufacturers in enhancing resilience and competitiveness.
June 18, 2026 ISG AI Impact Summit 2026: Exploring Measurable Business Value from AI Investments The ISG AI Impact Summit 2026 in Frankfurt will gather industry leaders to discuss strategies for achieving ROI from AI investments. Highlights include keynotes and panels on AI leadership, business case success, and overcoming real-world challenges in AI implementation.
June 17, 2026 AI Transforms Business Process Outsourcing: Key Insights from ISG's Latest Report ISG's latest report reveals how AI is reshaping Business Process Outsourcing (BPO) by driving innovation and changing provider expectations. Companies are increasingly insourcing and leveraging AI for efficiency, while the demand for BPO providers to deliver measurable outcomes is growing.
June 16, 2026 Enterprises Embrace AI-Enabled Platforms to Capture Value from Product Information, ISG Says ISG's latest report highlights the surge in demand for AI-enabled Product Information Management (PIM) platforms as enterprises seek to improve data consistency and customer engagement. By 2027, one-third of organizations are expected to adopt PIM solutions, driven by the need for robust governance and advanced analytics.
June 16, 2026 ISG to Launch Comprehensive Study on NVIDIA Ecosystem Providers ISG is launching a pivotal study on NVIDIA ecosystem providers to help U.S. enterprises navigate AI complexities. The report will evaluate over 80 providers across consulting, deployment, and performance optimization services, set for release in October 2026.
June 15, 2026 ISG Launches Comprehensive Study on AI Service Providers in Life Sciences ISG has launched a study to analyze AI service providers in the life sciences sector, focusing on enhancing research productivity and patient outcomes. The findings will be compiled into the *AI Services in Life Sciences 2026* report, set to publish in November 2026, providing valuable insights for enterprises navigating AI integrations.
June 11, 2026 ISG Launches Comprehensive Study on AI-Native Transformation in Telecom and Media ISG has initiated a comprehensive study on AI-native transformation in telecom and media, focusing on service providers' contributions to integrating AI into operations. The findings, expected in October 2026, will guide enterprises in evaluating vendor relationships and making informed decisions in a complex market.
June 10, 2026 ISG Launches Study on Multi Public Cloud Service Providers Amid Rising AI Adoption ISG has launched a research initiative focused on multi public cloud service providers, highlighting the need for operational maturity and security in AI-driven environments. The study will culminate in reports that provide valuable insights for enterprises navigating multicloud strategies.
June 10, 2026 Brazilian Enterprises Supercharge Salesforce with AI Brazilian enterprises are rapidly adopting AI-enhanced Salesforce capabilities, transforming CRM from static databases to dynamic action-oriented systems. The integration of AI and data is enhancing decision-making, operational efficiency, and customer engagement across various business functions.
June 08, 2026 ISG Startup Challenges Spotlight AI Innovations in Workflow and Sales Automation The ISG Startup Challenges celebrated innovative AI solutions in business, with Linc AI and ASPR AI winning accolades for their transformative technologies. The events underscored the critical role of AI in enhancing workflows and sales processes for organizations.
June 05, 2026 AI Revolutionizes IT Management: Insights from ISG's Latest Findings ISG's latest findings reveal how AI is transforming IT management by enabling proactive decision-making and autonomous operations. With advancements in IT service management platforms, organizations can optimize workflows and manage assets more effectively in complex environments.
June 04, 2026 ISG Study Reveals Potential Pitfalls in Network as a Service Adoption The ISG report highlights that while 60% of enterprises have adopted Network as a Service (NaaS), many face challenges like security concerns and integration complexity. The report emphasizes the need for a strategic approach to maximize NaaS benefits amidst skepticism from business leaders.
June 04, 2026 ISG Launches Comprehensive Study on Amazon Connect Ecosystem Providers ISG launches a study to analyze Amazon Connect ecosystem providers, focusing on AI-enabled customer engagement solutions. The results will inform enterprises on enhancing their contact center capabilities.
June 03, 2026 Brazilian Firms Embrace Databricks as AI Foundation Brazilian companies are increasingly adopting Databricks to unify data and enhance AI capabilities, addressing challenges like data fragmentation and operational inefficiencies. Key sectors such as finance and retail are benefiting from advanced analytics, resulting in improved decision-making and growth.
June 02, 2026 ISG Launches Comprehensive Study on AWS Ecosystem Partners ISG has initiated a comprehensive study on AWS ecosystem partners to assist enterprises in AI-driven transformations. The findings will be presented in a series of reports in October 2026, focusing on various AWS services and including customer experience data for more accurate insights.
May 29, 2026 ISG Launches NXT.ai: A New Flagship Event for Enterprise Leaders ISG has launched NXT.ai, a flagship event for enterprise leaders focused on AI's role in transforming operations. Set for August 2026 in Nashville, the event will feature keynotes from industry experts and provide actionable insights on creating intelligent enterprises.
May 29, 2026 Enterprises Transforming Collaboration with AI, ISG Says ISG's recent findings reveal a significant shift in enterprise collaboration, emphasizing AI's role as an orchestration layer that enhances workflows. The 2026 ISG Buyers Guides™ rank leading software providers, showcasing the importance of governance frameworks and data in optimizing AI capabilities for collaboration.
May 28, 2026 U.S. Firms Transform Digital Engineering with AI: ISG's 2026 Insights The ISG 2026 report reveals a significant transformation in U.S. digital engineering, driven by AI. Key findings highlight the creation of AI-based digital threads and the pivotal role of midsize service providers in streamlining operations and enhancing agility.
May 28, 2026 European Enterprises Embrace Midsize Engineering Partners for Digital Transformation The 2026 ISG Provider Lens report reveals a shift among European firms towards midsize engineering partners, emphasizing cultural alignment and trust. As AI becomes crucial in engineering, these providers focus on specialization to meet unique client needs, marking a new era in digital transformation.
May 22, 2026 ISG Launches Research Study on UKG Pro Ecosystem Service Providers ISG has initiated a research study on service providers within the UKG Pro ecosystem to enhance workforce management. The findings will culminate in a report offering insights for enterprises on maximizing their investments in workforce technology, focusing on AI integration and continuous optimization.
May 21, 2026 ISG AI Impact Summit 2026: Navigating the Future of AI in Enterprises The 2026 ISG AI Impact Summit will bring together industry leaders to discuss AI's role in business value creation. Key sessions will address AI governance, ROI challenges, and strategies for sustainable implementation. Attendees will gain crucial insights into navigating the evolving AI landscape.
May 21, 2026 ISG Unveils the 2026 Paragon Awards Winners in ANZ The 2026 ISG Paragon Awards recognized outstanding technological achievements in Australia and New Zealand. Key winners included PWC Australia, WNS Vuram, and Accenture, highlighting significant innovations and partnerships that drive business success.
May 20, 2026 ISG Launches Comprehensive Study on Supply Chain Service Providers ISG's new study aims to enhance supply chain resilience through AI-driven modernization and risk management. Engaging over 90 providers, the research will culminate in detailed reports for enterprises by September 2026, providing critical insights to navigate today's economic challenges.
May 20, 2026 Brazilian Firms Scale AI for Quantifiable Returns A new ISG report reveals that Brazilian firms are strategically scaling AI initiatives to achieve measurable returns, driven by ambitious digital agendas and government support. The focus is on modernizing data environments and enhancing customer interactions, paving the way for significant growth and innovation.
May 08, 2026 ISG Launches Comprehensive Research Study on Digital Sustainability Services ISG has launched a significant research study focusing on digital sustainability services to assist enterprises in achieving measurable sustainability goals. The findings will be published in reports set for October 2026, providing insights on sustainability strategies and vendor evaluations.
May 08, 2026 Midsize Providers Empower Aerospace and Defense Innovation The 2026 ISG Provider Lens report reveals a shift towards midsize and specialist providers in aerospace and defense, driven by the need for modernization and resilience. Key trends include increased military spending, advancements in autonomous systems and AI, and a focus on sustainability. The report highlights regional investment growth and the critical role of midsize companies.
May 08, 2026 Information Services Group Inc. Reports Q1 2026 Financial Results Information Services Group, Inc. reported a 3% revenue increase in Q1 2026, reaching $61.18 million. Despite challenges in the Americas and Asia Pacific, ISG's focus on AI and operational excellence drives growth and profitability.
May 07, 2026 Information Services Group Announces Strong First-Quarter Results for 2026 Information Services Group (ISG) reported a strong first quarter for 2026, with revenues up 3% to $61.2 million and a 25% increase in European market performance. The company secured a landmark contract worth up to $17 million, emphasizing its leadership in AI-driven technology advisory services.
May 06, 2026 Brazilian Enterprises Embrace AI in SAP Optimization Brazilian enterprises are adopting AI within their SAP systems post-migration to S/4HANA, aiming to enhance efficiency amid regulatory changes. Large firms lead with AI tools, while midmarket companies proceed cautiously. The 2026 ISG report highlights trends and key players in this evolving landscape.
May 06, 2026 ISG Launches Comprehensive Study on Automotive and Mobility Service Providers ISG has launched a comprehensive study on automotive and mobility service providers to assess their capabilities amidst industry transformation. The findings will be published in a series of reports, covering key areas such as electric vehicles, autonomous systems, and customer experience. This initiative aims to guide enterprises in navigating modernization challenges.
May 05, 2026 ISG Australia Achieves Prestigious Recognition for Fifth Consecutive Year ISG Australia's fifth consecutive Great Place To Work Certification highlights its strong workplace culture and employee engagement. With 84% employee participation, the firm's commitment to a positive environment is evident in their high satisfaction scores.
May 05, 2026 Enterprises Redefine Global Capability Centers: Insights from ISG's 2026 Report ISG's 2026 report reveals a significant shift in how enterprises view Global Capability Centers (GCCs), transitioning from cost-saving tools to strategic assets. Companies are diversifying GCC locations and integrating high-value functions alongside AI and automation to drive innovation and competitiveness.
May 05, 2026 Life Sciences Enterprises Accelerate AI Integration: Insights from ISG's 2026 Report The 2026 ISG report reveals life sciences enterprises are rapidly integrating AI to enhance operational efficiency and compliance. Key trends include decentralized engagement and the use of self-learning AI models. This transformation is crucial for meeting regulatory demands and improving patient experiences.
May 04, 2026 ISG Celebrates 20 Years with Nasdaq Closing Bell Ceremony ISG celebrates its 20th anniversary by ringing the Nasdaq closing bell, marking two decades of growth and innovation in technology advisory. CEO Michael P. Connors highlights the firm's achievements and commitment to shaping the future of technology services.
May 04, 2026 Information Services Group Inc. Unveils 2026 Buyers Guides for Customer Experience Management Information Services Group Inc. has released its 2026 Buyers Guides for Customer Experience Management, showcasing a shift towards unified platforms. The research evaluates 42 providers, emphasizing AI's growing influence and the importance of comprehensive solutions for enhancing customer experiences.
May 01, 2026 ISG Launches Comprehensive Study on AI-Based Automated Operations ISG has initiated a comprehensive study on AI-based automation, addressing the need for integrated solutions that connect decisions to outcomes. The forthcoming reports will evaluate providers specializing in intelligent automation and AIOps, enhancing enterprise operational efficiency.
May 01, 2026 U.S. Enterprises Structure SAP Modernization with Measurable Value Checkpoints U.S. enterprises are increasingly adopting structured SAP modernization strategies focused on measurable outcomes, as highlighted in the 2026 ISG Provider Lens report. This shift emphasizes incremental value and strategic alignment, particularly in the context of AI integration and sector-specific migration trends. The report also recognizes leading service providers essential for successful transitions.
April 30, 2026 Information Services Group Report Highlights SAP Modernization in Asia Pacific The 2026 ISG Provider Lens report highlights accelerated SAP modernization efforts in Asia Pacific, driven by the 2027 ERP support deadline. Key trends include a shift to SAP S/4HANA, diverse cloud adoption, and cautious AI integration, underscoring the need for structured transformation strategies.
April 29, 2026 U.K. Enterprises Accelerate Salesforce AI Transformation: ISG Report Highlights The ISG 2026 report highlights a shift among U.K. enterprises towards enhancing their Salesforce environments with AI capabilities. Companies emphasize governance and measurable outcomes, seeking providers that ensure controlled AI adoption linked to operational success.
April 29, 2026 Information Services Group Inc. Unveils Groundbreaking Insights on ServiceNow Adoption in Asia Pacific The ISG's 2026 report reveals ServiceNow's critical role in Asia Pacific enterprises, emphasizing AI readiness and operational efficiency. Organizations are bypassing legacy systems and consolidating operations while cautiously activating AI capabilities.
April 29, 2026 ISG Future Workplace Summit to Explore AI's Transformative Impact on Work The ISG Future Workplace Summit, taking place on May 11-12, 2026, in NYC, will highlight AI's influence on work and leadership. Key discussions will focus on human-AI integration, overcoming resistance, and developing skills for an AI-driven future.
April 28, 2026 U.S. Enterprises Shift ServiceNow Deployments Towards AI-Driven Governance The latest ISG report reveals a significant shift in U.S. ServiceNow deployments from project-based to AI-driven governance. Enterprises are focusing on measurable autonomy, consolidating tools, and enhancing compliance through advanced automation and observability. Major players in the ecosystem are adapting to these changes to drive operational excellence.
April 28, 2026 European Enterprises Embrace ServiceNow for AI Integration and Compliance The ISG report highlights European enterprises increasingly adopting ServiceNow for AI integration and regulatory compliance. Focused on data sovereignty and industry-specific solutions, organizations are transforming operations while ensuring robust governance and operational efficiency.
April 27, 2026 Information Services Group Inc. Reports Surge in Salesforce Adoption Fueled by AI Integration The latest ISG report reveals a significant shift in the U.S. Salesforce ecosystem, driven by AI integration and new engagement models. Enterprises are focusing on performance-based contracts and governance frameworks to enhance efficiency and compliance, particularly in regulated sectors. This transformation promises to reshape CRM strategies across industries.
April 27, 2026 Enterprises Embrace Governed HR Transformation with SAP SuccessFactors The ISG report reveals a shift among U.S. enterprises towards comprehensive HR transformations using SAP SuccessFactors, emphasizing AI's role and the need for effective governance. Organizations are adopting lifecycle management and standardized deployments to enhance efficiency and align HCM efforts with business goals.
April 24, 2026 Information Services Group Launches Comprehensive Study on Advanced Analytics and AI Services ISG has launched a pivotal study on AI and advanced analytics services aimed at helping enterprises integrate AI into decision-making. The upcoming reports will analyze service providers and their capabilities, emphasizing the importance of unified data architectures for improved trust and accuracy.
April 24, 2026 Enterprises Transform Procurement Operations with AI: Insights from ISG's Latest Report ISG's 2026 report reveals how AI is transforming procurement operations, moving beyond automation to strategic functions. Key insights include the importance of data quality management and holistic transformation for improved efficiency and resilience.
April 23, 2026 ISG Launches Comprehensive Study on Agentic AI Service Providers ISG has initiated a comprehensive study on agentic AI service providers, addressing the increasing demand for scalable AI solutions in enterprises. The upcoming report will evaluate service providers based on their ability to manage and integrate agentic AI, offering crucial insights for businesses seeking to enhance their AI capabilities.
April 22, 2026 ISG Launches Comprehensive Study on Generative AI Service Providers ISG has initiated a comprehensive study on Generative AI service providers to help enterprises effectively integrate AI into their operations. The upcoming ISG Provider Lens® reports will offer insights into vendor capabilities, focusing on strategy, consulting, development, and deployment services tailored for business needs.
April 21, 2026 Americas’ Tech Services Sector Hits New High in Q1 on Surging Demand for AI: ISG Index™ The latest ISG Index reveals the Americas' tech services reached $20.2 billion in Q1 2026, with a 35% year-over-year growth driven by AI. The 'as-a-service' market, particularly IaaS, showcased remarkable growth, demonstrating the transformative impact of AI across sectors.
April 20, 2026 Europe’s Technology Services Market Accelerates in Q1 on Higher Demand for AI: ISG Index™ The EMEA technology services market saw a remarkable 30% growth in Q1 2026, largely driven by AI demand. The as-a-service and managed services segments performed strongly, with significant increases in infrastructure services. ISG's optimistic outlook reflects ongoing transformation in the sector.
April 17, 2026 Enterprises Embrace Databricks Services for AI Readiness Enterprises are increasingly adopting Databricks to unify their data environments, facilitating scalable AI deployment. The platform's Lakehouse architecture addresses data fragmentation, while its governance tools enhance compliance and cost management, positioning Databricks as a strategic asset for modern businesses.
April 17, 2026 U.S. Enterprises Accelerate Mainframe Modernization: ISG's Groundbreaking Report The ISG 2026 report reveals U.S. enterprises are shifting their mainframe modernization focus towards business outcomes, integrating AI for enhanced operational resilience and compliance. Key trends include standardization of DevOps and recognition of top service providers in the sector.
April 17, 2026 European Firms Embrace Generative AI in Mainframe Modernization A recent ISG report reveals that European enterprises are increasingly integrating generative AI into mainframe modernization, shifting from experimental to operational use. The focus is on compliance, risk management, and gradual updates to enhance efficiency while maintaining core system integrity.
April 16, 2026 Global Technology Services Market Hits Record High in Q1 2026: Insights from ISG Index™ In Q1 2026, the global technology services market reached $39.4 billion, fueled by AI adoption and cost efficiency. The ISG Index highlights significant growth in cloud-based services, particularly IaaS, while managed services showed a modest recovery. The launch of the ISG AI Index indicates transformative impacts of AI on the sector.
April 16, 2026 ISG Launches Groundbreaking AI Index to Transform Technology Services Evaluation ISG has launched the ISG AI Index™, a benchmark to evaluate AI's influence on technology services, showcasing a 77% increase since December 2022. Key findings indicate significant growth in Infrastructure-as-a-Service and Software-as-a-Service, while Managed Services shows a more cautious performance. The index aims to enhance understanding of AI's evolving role in the sector.
April 15, 2026 Brazilian Firms Embrace ServiceNow for AI-Enhanced Workflows Brazilian enterprises are increasingly adopting ServiceNow to streamline operations and enhance AI capabilities. A recent ISG report highlights the shift from fragmented tools to integrated workflows, improving decision-making and compliance in various sectors.
April 15, 2026 European Enterprises Accelerate AI-Native Engineering: Insights from ISG's Latest Report The ISG report reveals a paradigm shift in European enterprises adopting AI-native engineering to enhance innovation and competitiveness. Key trends include advanced technology integration, modernization of legacy systems, and a focus on AI governance for compliance and growth.
April 14, 2026 U.S. Public Sector Embraces AI for Mainframe Modernization: Insights from ISG's 2026 Report The ISG's 2026 report reveals that U.S. public sector agencies are increasingly adopting AI to modernize mainframe operations amid funding challenges. AI is crucial for maintaining legacy systems, improving operational efficiency, and enabling targeted modernization strategies.
April 13, 2026 Enterprises Embrace Structured Mainframe Modernization Strategies, According to ISG Report The ISG report reveals a shift in enterprises towards structured, long-term mainframe modernization strategies that prioritize continuity and adaptability. As automation tools gain importance amidst talent shortages, governance and compliance become crucial for successful transformation. Leading providers in this space are recognized, emphasizing the evolving landscape of mainframe environments.
April 13, 2026 U.S. Enterprises Accelerate Digital Engineering with AI: Insights from ISG's Latest Report U.S. enterprises are rapidly adopting AI in digital engineering, transforming operations from siloed to cohesive systems. ISG's report highlights significant investments in AI platforms and emerging trends focusing on sustainability and enhanced business outcomes.
April 10, 2026 ISG Launches Comprehensive Study on Medical Device Digital Service Providers ISG has launched a comprehensive study on medical device digital service providers, highlighting the need for external partnerships in tech adoption. Upcoming reports will evaluate providers' capabilities in digital engineering, regulatory compliance, and AI-driven solutions, offering insights for enterprises navigating a rapidly changing sector.
April 10, 2026 Information Services Group Inc. Unveils 2026 Buyers Guides: Transforming Workforce Management Information Services Group Inc. has released its 2026 Buyers Guides for Human Capital Management and Workforce Management, ranking 86 software providers. The research emphasizes the integration of AI in these systems to enhance operational efficiency and decision-making, predicting a shift towards real-time visibility in workforce management by 2028.
April 09, 2026 Duck Creek Adoption Accelerates as Insurers Embrace Cloud-native Solutions A recent ISG report reveals that insurers are rapidly adopting Duck Creek services to replace legacy systems and enhance operational efficiency. This shift emphasizes cloud-native solutions and AI integration, enabling continuous innovation in the insurance industry.
April 08, 2026 Information Services Group Inc. Set to Release First-Quarter Financial Results Information Services Group (ISG) will announce its Q1 2026 financial results on May 7, followed by a conference call on May 8. This event offers investors insights into ISG's performance and future strategies.
April 08, 2026 ISG Launches Research Study on Public Sector Service Providers ISG has launched a research study to evaluate public sector service providers, focusing on digital transformation and essential service delivery. The findings will inform upcoming ISG Provider Lens® reports, aimed at helping public organizations navigate challenges and improve community services.
April 02, 2026 Enterprises Align AI and Data Platforms to Scale Deployments, Says ISG ISG's latest research emphasizes the critical need for enterprises to integrate AI and data platforms as they shift from experimentation to deployment. The study highlights challenges related to data management and calls for comprehensive strategies to optimize AI investments.
March 27, 2026 AI Enhances CRM Automation, Orchestration, ISG Says ISG's latest research highlights the transformative impact of AI on CRM systems, emphasizing enhanced customer engagement and operational efficiency. As businesses transition from legacy systems, the rise of agentic AI enables CRM platforms to actively orchestrate customer interactions, driving revenue growth. The 2026 Buyers Guides™ rank leading CRM providers, offering insights for enterprises to optimize their software investments.
March 26, 2026 Nominations Open for 2026 ISG Paragon Awards™ and ISG Software Innovation Awards™ ISG has opened nominations for the 2026 Paragon and Software Innovation Awards, celebrating exceptional tech partnerships and innovative software solutions. The awards recognize contributions across multiple categories and regions, with deadlines set for various submissions.
March 24, 2026 ISG Secures Third Patent in AI-Powered Contract Technology ISG has secured its third patent for AI-powered contract negotiation technology, promising to transform traditional processes with automation and optimization. This advancement enables quicker, fair agreements and sets the stage for future innovations in autonomous commerce.
March 11, 2026 ISG Xperience Summit Set to Transform Customer Experience with AI The ISG Xperience Summit, taking place on March 30-31, 2026, will explore the transformative power of AI in customer experience. Featuring expert panels and keynotes, the event aims to equip enterprises with strategies to modernize systems and enhance customer journeys for better business outcomes.
March 06, 2026 Information Services Group Inc. Reports Robust Growth Despite Economic Headwinds in 2025 Information Services Group, Inc. reported robust growth in 2025, with a notable increase in AI consulting demand. Despite a slight decline in overall revenue, strategic acquisitions and operational efficiencies position ISG for future success.
March 05, 2026 Information Services Group Announces Strong Financial Results for Q4 and Full Year 2025 Information Services Group (ISG) reported strong financial results for Q4 and the full year 2025, highlighting a significant demand for its AI-driven transformation services. With notable revenue growth and strategic initiatives, ISG is positioned for continued success in the evolving technology landscape.
March 02, 2026 Nominations Open for 2026 ISG Women in Digital Awards The ISG Women in Digital Awards are now accepting nominations until May 4, 2026. This year's event marks five years of honoring women in technology who drive digital transformation across various sectors.
February 26, 2026 ISG Launches Revolutionary Contract Framework for Revenue Cycle Management ISG has launched a groundbreaking contract framework designed to revolutionize revenue cycle management in healthcare, aiming to reduce costs by up to 50%. The initiative incorporates AI technology and standardized processes to help organizations manage financial operations effectively amidst rising pressures.
February 24, 2026 ISG Launches Comprehensive Study on the Future of Hybrid Workplaces ISG launches a pivotal study exploring the future of hybrid workplaces, focusing on productivity challenges and the need for integrated solutions. The findings will be compiled into two reports due in July 2026, aimed at guiding enterprises in navigating complex work environments.
February 20, 2026 ISG Launches Comprehensive Study on Palantir Ecosystem Partners ISG launched a comprehensive study on Palantir ecosystem partners, highlighting the importance of these providers in scaling AI and optimizing data environments. The findings will culminate in the ISG Provider Lens® report, set for release in July 2026, offering valuable insights for enterprises navigating AI adoption.
February 20, 2026 Information Services Group Inc. Launches Research Study on Cloudera Ecosystem Providers Information Services Group (ISG) has launched a research study to evaluate providers that help enterprises modernize their data architectures using the Cloudera Data Platform. The findings will culminate in a report scheduled for June 2026, providing insights into data and AI modernization services.
February 19, 2026 ISG Launches Study on Analytics and AI Services for Life Sciences ISG is launching a study to explore analytics and AI services for the life sciences sector, focusing on specialized providers. The findings will inform the upcoming ISG Provider Lens® report, helping organizations navigate data challenges while ensuring compliance.
February 18, 2026 ISG Launches Comprehensive Study on AI-Enhanced Governance, Risk, Compliance, and Fraud Services ISG has launched a study on AI-enhanced governance, risk, compliance, and fraud services, addressing the growing need for integrated solutions. The upcoming ISG Provider Lens report will provide critical insights for enterprises navigating complex GRCF challenges.
February 18, 2026 ISG Launches Comprehensive Study on Software-Defined Networking Providers ISG launches a comprehensive study on software-defined networking providers to help enterprises modernize their networks. The research covers managed SD-WAN, edge technologies, and SASE, with insights from around the globe to guide technology investments.
February 17, 2026 ISG Launches Research Study on AI-Ready Infrastructure Solutions ISG has launched a research study focused on AI-ready infrastructure solutions to assist enterprises in integrating AI technologies. The upcoming report will evaluate providers and offer insights into the evolving AI infrastructure landscape, helping organizations make informed decisions.
February 17, 2026 Information Services Group Inc. Unveils 2026 Buyers Guide for Field Service Management Information Services Group (ISG) has unveiled its 2026 Buyers Guide, highlighting the shift towards AI-enhanced field service management platforms. The report ranks top software providers and emphasizes the need for comprehensive solutions to meet evolving customer expectations.
February 13, 2026 ISG Launches Comprehensive Study on AI and Analytics Providers for Supply Chains ISG has launched a critical study evaluating AI and analytics providers focused on optimizing supply chains. This research will culminate in a detailed report, offering insights for enterprises to enhance their operational workflows amidst increasing data complexity.
February 12, 2026 ISG Launches Comprehensive Study on Specialty Analytics and AI Services in Insurance ISG has initiated a comprehensive study on specialty analytics and AI services in the insurance sector, focusing on specialized providers. The upcoming report will provide insights for insurers to optimize operations and improve client trust, tackling complex challenges in the industry.
February 12, 2026 Oil and Gas Firms in the Americas Embrace AI for Modernization The ISG report reveals that oil and gas companies in the Americas are rapidly adopting AI and digital technologies to improve operational efficiency and sustainability. Key trends include increased cloud adoption, a focus on decarbonization, and the integration of advanced analytics to optimize production and reduce costs. The industry's evolution is crucial for meeting regulatory requirements and adapting to market changes.
February 12, 2026 European Enterprises Shift Focus to Sustainability Outcomes, Says ISG Report The ISG report reveals a shift in European enterprises towards sustainability, focusing on financial and operational outcomes. Companies are aligning strategies with renewable energy and investing in integrated ESG architectures, leveraging digital solutions for decarbonization.
February 11, 2026 ISG Highlights Importance of AI-Driven Platforms in IT Modernization ISG's 2026 study highlights the critical role of AI-driven platforms in IT modernization, emphasizing the need for software consolidation. Key leaders like Microsoft and ServiceNow are recognized for their contributions to application development and governance in a hybrid cloud landscape.
February 11, 2026 U.S. Firms Scale Up Sustainability Systems for Business Value: Insights from ISG's Latest Report A recent ISG report reveals that U.S. firms are prioritizing sustainability as a strategic asset rather than just a compliance requirement. Investments in digital sustainability technologies are increasing, focusing on measurable outcomes like energy savings and risk management, while integrating ESG data into core business operations.
February 06, 2026 Telecom and Media Companies Accelerate Cloud-Native Adoption: ISG's Latest Research ISG's new research reveals telecom and media companies are shifting to cloud-native platforms to improve efficiency and service quality. This transformation includes modern architectures, API integrations, and intelligent automation, enabling faster service launches and operational cost reductions.
February 05, 2026 Information Services Group Inc. Prepares for Fourth-Quarter Financial Results Information Services Group (ISG) is set to release its fourth-quarter financial results on March 5, 2026. A conference call for investors will take place the following day, offering insights into the company's performance and future strategies in the tech landscape.
February 05, 2026 North American Telecom and Media Firms Embrace Cloud and AI for Modernization Telecom and media firms in North America are modernizing by adopting cloud-native architectures and AI technologies. This shift addresses operational challenges and enhances competitiveness. Key investments focus on AI integration and streamlined workflows to meet rising demands.
February 05, 2026 French Companies Accelerate AI-led Multicloud Governance: Insights from ISG Report The ISG 2025 report highlights a rapid adoption of AI-driven multicloud strategies among French enterprises, including midsize organizations. Key trends include enhanced cloud management, cost optimization through FinOps, and a focus on data sovereignty and sustainability.
February 05, 2026 European Telecom and Media Firms Accelerate AI and Cloud Adoption: Insights from ISG Reports ISG's recent reports reveal that telecom and media companies in EMEA are rapidly adopting AI and cloud technologies to address operational complexities and revenue pressures. These shifts aim for improved efficiency, innovation, and sustainability in an evolving digital landscape.
February 04, 2026 Information Services Group Inc. Unveils Insights on Manufacturing Modernization ISG's latest report reveals a transformative shift in manufacturing towards integrated digital models. Highlighting the importance of AI and sustainability, it emphasizes the essential role of mid-tier IT providers in this evolution.
February 04, 2026 Digital Transformation in Brazilian Healthcare: Insights from ISG's 2025 Report ISG's 2025 report reveals significant advancements in Brazil's healthcare digital transformation, emphasizing data integration, AI adoption, and value-based care. Challenges like infrastructure and security persist, but innovations in telemedicine and analytics promise improved patient outcomes.
February 03, 2026 Enterprises in Asia Pacific Transition to Managed Internet-First Networks: Insights from ISG The ISG report reveals a transformative trend in Asia Pacific where enterprises are adopting managed, internet-first network services to improve performance and governance. This shift is driven by digital transformation needs and a preference for modern architectures like SD-WAN and NaaS. Local providers are emerging to support compliance and agility in network operations.
February 03, 2026 ISG Launches Comprehensive Study on Microsoft AI and Cloud Ecosystem Partners ISG has initiated a comprehensive study on service providers aiding businesses in utilizing Microsoft’s AI and cloud platforms. The research will culminate in reports detailing vendor capabilities, focused on areas like productivity services and data transformation, set for release in July 2026.
February 03, 2026 ISG Case Study Research Recognizes 58 Providers for Outstanding Work with Enterprise Clients The ISG Case Study Research Program has recognized 58 technology and business service providers for their exceptional work with enterprise clients. A record number of submissions, especially those involving AI, indicates a growing trend in strategic partnerships aimed at operational transformation. Key providers like Genpact and Infosys led with multiple standout case studies.
February 03, 2026 U.S. Healthcare Sector Embraces AI and Cloud Solutions for Transformation The ISG report reveals a significant transformation in U.S. healthcare as organizations adopt AI and cloud technologies to improve operations and patient care. Key focuses include interoperability, efficiency, and addressing staffing shortages amidst rising costs and demand.
February 02, 2026 Firms Moving to SAP S/4HANA Prioritize Short-Term Stability Over Long-Term Transformation: ISG Study A recent ISG study shows that many enterprises migrating to SAP S/4HANA prioritize short-term stability over necessary long-term transformations. The report highlights significant challenges such as minimal process re-engineering and governance weaknesses that can hinder future competitiveness and AI integration.
January 30, 2026 ISG Launches In-Depth Research Study on Insurance Services ISG has launched a comprehensive research study to provide insights for insurance firms adapting to rapid industry changes. The study will culminate in five detailed reports, scheduled for release in June 2026, covering global and regional insurance service markets to help companies enhance operational efficiency.
January 30, 2026 Information Services Group Inc. Showcases Innovative AI Solutions at Startup Challenges Information Services Group Inc. (ISG) recently announced winners of its Startup Challenges, showcasing groundbreaking AI solutions for business efficiency and compliance. Entrepreneurs presented innovative ideas in Paris, New York, and London, emphasizing the critical need for quality data and governance in AI adoption.
January 29, 2026 ISG Launches Comprehensive Study of Semiconductor Industry Service Providers ISG has launched a study on semiconductor industry service providers to assess advanced manufacturing technologies amid growing demands. The findings will inform enterprise buyers and contribute to strategic decision-making in a rapidly evolving sector.
January 29, 2026 European Enterprises Embrace Managed Network Services with AI Integration The 2025 ISG report reveals a shift in European enterprises towards Managed Network Services (MNS) integrated with AI for improved operations and security. This trend supports the complexities of hybrid work and sustainability goals, showcasing a competitive landscape among providers.
January 28, 2026 U.S. Enterprises Modernize Networks Through Managed Services: Insights from ISG's Latest Report U.S. enterprises are increasingly adopting managed network services to tackle complexity and security challenges, as highlighted in ISG's 2025 report. Key trends include integrated management, AI-driven operations, and a focus on security compliance. The report identifies leading service providers and emphasizes the growing demand for agility and resilience in network management.
January 28, 2026 Data Governance Takes Center Stage in Brazilian AI Projects A new ISG report highlights the crucial role of data governance in AI projects among Brazilian enterprises. Organizations are increasingly investing in data practices, literacy, and hybrid systems to ensure successful AI implementations and sustainable returns.
January 27, 2026 Enterprises Advance Agentic Automation Across Europe: Insights from ISG's Latest Report The ISG 2025 report reveals European enterprises are moving beyond traditional RPA to integrated intelligent automation, emphasizing AI and responsible practices. The focus on human-machine collaboration is reshaping operational capabilities, ensuring enterprises maintain a competitive edge.
January 26, 2026 U.S. Firms Embrace Agentic Automation for Enhanced Operations: Insights from ISG's Latest Report The ISG report reveals that U.S. enterprises are embracing agentic automation to optimize operations and improve customer experiences. By embedding autonomous AI into workflows and leveraging Generative AI, companies are achieving significant operational advancements and aligning automation with business strategies.
January 23, 2026 Growing AI Needs Advance Hybrid Multicloud Maturity: Insights from ISG's Latest Report ISG's latest report reveals AI's transition from pilot programs to essential tools in hybrid multicloud frameworks. Key trends include cloud-native architectures and enhanced financial governance through FinOps practices, emphasizing the importance of integrated solutions.
January 23, 2026 Energy Industry Strengthens Software Amid Changes: Insights from ISG's Latest Research ISG's latest research highlights the vital role of modern software in the energy sector, emphasizing AI and automation to tackle operational challenges. Key findings reveal leaders in software solutions that support aging infrastructure and enhance efficiency across oil, gas, and utility sectors.
January 23, 2026 European Enterprises Embrace Oracle Cloud for AI Innovations A recent ISG report reveals European enterprises increasingly adopting Oracle Cloud for its AI capabilities and multicloud strategy. Organizations are prioritizing operational resilience and regulatory compliance, driving demand for flexible cloud solutions that enhance innovation.
January 22, 2026 Accelerated Adoption of Oracle Cloud in Asia Pacific: New Research Insights A recent ISG report reveals a significant increase in Oracle Cloud adoption across Asia Pacific, with enterprises moving towards modernization and integrating AI technologies. Sovereign cloud models and hybrid architectures are also gaining traction, ensuring compliance while enhancing operational efficiency.
January 22, 2026 ISG's Research Highlights the Evolution of Sustainability Software in Enterprises ISG's latest report reveals a growing need for sustainability software as enterprises face increased regulatory pressures. The Buyers Guide ranks top providers and highlights challenges in obtaining accurate sustainability data amidst diverse standards.
January 22, 2026 U.S. Public Sector Embraces Cloud Solutions for AI and Enhanced Services The U.S. public sector is rapidly adopting hybrid and multicloud services to modernize operations, driven by the need for enhanced services and compliance. Key trends include the use of generative AI for improved citizen engagement and the establishment of standardized security frameworks to facilitate cloud adoption. The ISG report highlights a transformative shift in service delivery for state, local, and education organizations.
January 22, 2026 Nordic Firms Seek Sovereign Clouds for Compliant Modernization: Insights from ISG’s Latest Report ISG's 2025 report reveals Nordic firms are shifting to sovereign cloud models to ensure compliance with EU regulations and prioritize sustainability. The integration of FinOps and AI-native workloads is driving this transformation, positioning the region as a leading cloud innovation hub.
January 21, 2026 Transformative AI Advancements in Brazil: Insights from ISG's Latest Report ISG's latest report highlights the transformative potential of AI within Brazil's Oracle ecosystem, showcasing successful implementations and best practices for enterprises. With Oracle's growing influence and innovative solutions, companies are encouraged to act strategically for rapid results.
January 21, 2026 Swiss Firms Advance Regulated AI and Cloud Adoption: Insights from ISG’s Latest Report ISG's latest report reveals Swiss firms are rapidly adopting cloud services to support AI applications, emphasizing data sovereignty and sustainability. Despite cautious implementation, the trend indicates a significant shift in digital transformation strategies across the country.
January 21, 2026 German Enterprises Embrace AI-Centric Public Cloud Strategies German enterprises are increasingly adopting AI-centric public cloud strategies, focusing on cost optimization, data protection, and enhanced security. A report highlights the demand for comprehensive cloud solutions among SMEs and emphasizes the importance of cybersecurity and sustainability in cloud adoption.
January 21, 2026 Asia Pacific Tech Services Market Faces Decline: Insights from ISG Index™ The ISG Index™ reveals a significant 11% decline in the Asia Pacific tech services market for Q4 2025, primarily due to a slump in managed services. While the overall market struggles, engineering services see growth as businesses adapt to AI demands.
January 20, 2026 AI Accelerates Enterprise Cloud Adoption in Brazil: Insights from ISG's Latest Report ISG's report reveals Brazilian enterprises are rapidly adopting cloud platforms integrated with Generative AI, enhancing productivity and operational efficiency. Key trends include a shift from AI exploration to implementation, increased cloud spending, and a focus on modernization and financial governance.
January 20, 2026 European Utilities Accelerate Digital Transformation: Insights from ISG's Latest Report The ISG report reveals that European utilities are rapidly transforming their operations through digitalization, focusing on sustainable revenue models and grid modernization. As they face regulatory pressures and workforce shortages, companies are investing in advanced technologies to enhance resilience and efficiency.
January 19, 2026 U.S. Enterprises Make Significant Strides in Integrating Analytics and AI U.S. enterprises are significantly advancing their integration of analytics and AI, moving from isolated initiatives to comprehensive strategies that enhance decision-making and performance. With a notable increase in AI investment, organizations are adopting formalized operating models and collaborating with specialist providers to capitalize on data-driven insights.
January 19, 2026 U.S. Multicloud Boom Powers Oracle’s Hyperscaler Success A recent ISG report highlights the rapid adoption of Oracle Cloud Infrastructure among U.S. enterprises, emphasizing the shift towards multicloud environments. With its innovative AI solutions and extensive partner ecosystem, Oracle is positioned as a leader in the hyperscale cloud market, catering to the complex needs of modern businesses.
January 19, 2026 Europe's Tech Services Market Soars in Q4 2025: Insights from ISG Index™ The European tech services market reached a record high in Q4 2025, with an ACV of $10.9 billion, fueled by AI and cloud services. Despite some sector declines, overall growth remains strong as the region looks ahead to 2026 with cautious optimism.
January 19, 2026 Information Services Group Inc. Achieves Prestigious ‘Great Place To Work’ Certification for Seventh Year Information Services Group (ISG) proudly announces its Indian subsidiary has been certified as a ‘Great Place To Work’ for the seventh year, with 87% employee satisfaction. This recognition highlights ISG's commitment to a positive workplace culture and its achievements in fostering inclusivity and employee engagement.
January 16, 2026 ISG Research Highlights the Strategic Importance of AI-Enhanced Payroll Management ISG's report emphasizes the critical role of AI in payroll management, showcasing its impact on employee value and organizational resilience. The research identifies key trends such as the need for integrated payroll systems and the rise of managed services, positioning payroll technology as essential for modern businesses.
January 16, 2026 Information Services Group Inc. Reports on AI-Driven Utility Modernization in North America Information Services Group Inc.'s 2026 report reveals the significant role of AI in modernizing North American utilities. It highlights the transition to predictive models, improved asset management, and enhanced customer engagement amidst economic challenges.
January 16, 2026 U.K. Enterprises Embrace AI-Native Multicloud Strategies UK enterprises are shifting towards AI-native multicloud strategies to improve agility and compliance amidst economic challenges. Key sectors are leveraging generative AI and digital sovereignty to enhance operational resilience while evolving financial operations for better cost management.
January 16, 2026 European Enterprises Accelerate Responsible AI Adoption: Insights from ISG's Latest Report ISG's latest report highlights a significant shift in European enterprises towards responsible AI adoption, driven by regulatory demands and the need for data modernization. Companies are moving from pilot projects to robust AI initiatives, enhancing decision-making with integrated data platforms and democratizing access to insights.
January 15, 2026 Record Highs in Global Technology Spending: ISG Reports Q4 Surge The ISG Index™ reports a surge in global technology spending, with Q4 2025 ACV reaching $34.3 billion, driven by cloud services and AI. However, managed services face stagnation, indicating a shift in market dynamics as we move into 2026.
January 14, 2026 ISG Accelerates AI Strategy with Acquisition of AI Maturity Index ISG has acquired the AI Maturity Index to accelerate AI adoption among clients by evaluating workforce readiness. This move also includes the establishment of an AI Acceleration Unit to enhance advisory capabilities and the launch of an AI-powered insights platform, positioning ISG as a leader in AI transformation.
January 12, 2026 ISG Launches Comprehensive Research on Private and Hybrid Cloud Services ISG has initiated a comprehensive research study on private and hybrid cloud services to support enterprises in their digital transformation. The findings, set for release in June 2026, will provide insights into market trends and vendor offerings across various regions, focusing on AI-driven solutions and sustainability.
January 09, 2026 ISG Launches Comprehensive Study on Cybersecurity Services ISG has launched a pivotal study to evaluate cybersecurity service providers, focusing on enhancing enterprises' data protection and resilience. The study will categorize services into seven domains and provide valuable insights for informed decision-making in cybersecurity investments.
January 09, 2026 European Firms Embrace Sovereign Clouds for Compliance and Resilience European firms are increasingly adopting sovereign cloud solutions as a core IT infrastructure component, driven by regulatory compliance and AI integration. The ISG report highlights key factors influencing platform selection, including security measures and operational transparency.
December 19, 2025 ISG Unveils 2025 Buyers Guide for Analytics: AI-Powered Insights Set to Transform Industries ISG's 2025 Buyers Guide reveals the transformative impact of AI on analytics, rating top software providers like Oracle, Domo, and Databricks. The guide emphasizes the necessity for enterprises to leverage advanced analytics for strategic decision-making across various industries.
December 18, 2025 ISG Launches Comprehensive Study on Digital Business Innovation Service Providers ISG is launching a study on digital business innovation service providers to assist organizations in leveraging emerging technologies for digital transformation. The report will analyze service providers and their impact on operational efficiency and customer experience, focusing on global trends and regional insights, particularly in Brazil.
December 18, 2025 Digital Engineering Revolutionizes Insurance Operations: Insights from ISG's 2025 Report The ISG 2025 report reveals that digital engineering is crucial for the insurance industry, emphasizing modernization of systems and API-first integration to improve operations. This transformation addresses outdated infrastructures, enhances customer experiences, and accelerates development cycles.
December 17, 2025 Information Services Group Inc. Unveils Insights on AI-Driven Transformation in Insurance Sector ISG's 2025 report reveals how the insurance industry is leveraging AI to enhance operational efficiency amidst rising challenges. The shift to cloud-native platforms and innovative distribution models highlights insurers' strategic re-evaluation to meet evolving consumer needs.
December 17, 2025 AI Revolutionizes ERP Systems, Says ISG ISG's report reveals the transformative impact of AI on ERP systems, predicting widespread AI integration by 2028. Enhanced usability through cloud migration and tailored solutions for diverse industries are among the key findings, highlighting the importance of strategic ERP modernization.
December 16, 2025 ISG Launches Comprehensive Study on AI Services in Healthcare ISG has launched a comprehensive study on AI services in healthcare to aid organizations in adopting AI technologies effectively. The findings will be published in the ISG Provider Lens® report in April 2026, offering valuable insights for healthcare enterprises to navigate AI integration challenges.
December 16, 2025 ISG Launches Comprehensive Study on Aerospace and Defense Service Providers ISG has launched a comprehensive study on aerospace and defense service providers to address industry challenges and promote digital transformation. The findings will culminate in detailed reports published in May 2026, aiding enterprises in evaluating vendors and enhancing operational excellence.
December 15, 2025 U.S. Enterprises Embrace AI in Public Clouds: Insights from ISG's 2025 Report ISG's 2025 report reveals that U.S. enterprises are increasingly integrating AI into public cloud strategies to boost productivity and operational efficiency. Key trends include reducing complexity with cloud-native AI tools, strategic workload placement, and a focus on cost governance as organizations cautiously adopt Generative AI.
December 11, 2025 GenAI and Agentic AI Transforming the Insurance Sector: Insights from ISG Report The ISG report reveals how Generative AI and Agentic AI are reshaping the insurance sector through automation in underwriting and claims processing. This transformation enhances customer engagement and operational efficiency, positioning insurers for future growth.
December 11, 2025 ISG Expands Research Focus on AI and Industry Verticals for 2026 ISG is expanding its research portfolio in 2026 to provide deeper insights into AI and industry verticals. This initiative includes 60 new reports and tailored guides, helping enterprises make informed decisions in their digital transformations.
December 10, 2025 Insurers Embrace Global Capability Centers to Enhance AI Integration and Operational Resilience Insurance companies are turning to Global Capability Centers (GCCs) to integrate AI and improve operational resilience. This strategic approach addresses talent shortages and accelerates modernization, enabling insurers to stay competitive in a challenging market.
December 09, 2025 Enterprises Unify, Accelerate Business Planning with AI-powered Software Platforms, ISG Says ISG's latest research reveals the transformative impact of AI on business planning software, emphasizing continuous planning and enhanced data management. The report highlights key trends and leading software providers, underscoring the need for organizations to adapt to modern complexities.
December 08, 2025 ISG Launches Research Study on Life Sciences Digital Services ISG's upcoming research study will analyze the digital services landscape in life sciences, focusing on advancements like Generative AI and their impact on operations. The findings, expected in April 2026, aim to guide enterprises in assessing vendor relationships and exploring new opportunities.
December 04, 2025 ISG Launches Comprehensive Study on Duck Creek Ecosystem Service Providers ISG has initiated a research study to analyze Duck Creek service providers, enhancing insurers' ability to modernize their P&C operations. The findings will be featured in the ISG Provider Lens® report, set for release in April 2026, offering crucial insights for enterprise buyers.
December 04, 2025 DataOps Accelerates Scalable Enterprise AI, ISG Reports ISG's latest report reveals the growing adoption of DataOps among enterprises, highlighting its role in enhancing data management for AI initiatives. With over half of businesses expected to implement DataOps by 2027, the focus is shifting towards comprehensive data solutions and reliable data pipelines to drive better decision-making.
December 02, 2025 ISG Launches Research Study on Snowflake Ecosystem Partners ISG has initiated a research study to evaluate providers in the Snowflake ecosystem, aiming to help enterprises enhance data strategies. The findings will be compiled into a comprehensive report, providing insights into modernization and managed services.
December 02, 2025 European Enterprises Strive for AI Innovation and Compliance, ISG Says ISG highlights the growing focus on AI among European enterprises aiming for innovation and compliance with regulations like GDPR. The upcoming AI Impact Summit will feature industry leaders discussing strategies for integrating AI responsibly.
November 25, 2025 ISG Launches In-Depth Study on Databricks Ecosystem Service Providers ISG announces a comprehensive study on Databricks ecosystem service providers, highlighting their role in data modernization and AI integration. The findings, set for release in April 2026, will guide enterprises in optimizing their data strategies and vendor partnerships.
November 25, 2025 Enterprises Embrace AI for Unified Revenue Management: Insights from ISG's Latest Research Recent ISG research highlights how enterprises are adopting AI-driven Revenue Performance Management (RPM) systems to optimize revenue streams. The integration of advanced software is transforming sales strategies by enhancing insights and aligning processes for sustained growth.
November 25, 2025 ISG Unveils 2025 Paragon and Software Innovation Awards Winners for EMEA The 2025 ISG Paragon and Software Innovation Awards celebrated outstanding achievements in sourcing and software innovation across EMEA. Key winners include Infosys, Tech Mahindra, and Wildix, showcasing contributions to operational efficiency and digital transformation.
November 24, 2025 ISG Launches Comprehensive Study of Salesforce Ecosystem Partners ISG has launched a comprehensive study on Salesforce ecosystem partners, emphasizing the growth of midmarket enterprises. The findings will lead to insightful reports aiding companies in optimizing their Salesforce investments and vendor relationships.
November 24, 2025 ISG Announces 2025 ISG Paragon Awards™ Asia Winners The 2025 ISG Paragon Awards Asia recognized outstanding achievements in technology and service sectors during a gala in Singapore. Winners included Avanade, Tech Mahindra, and Tata Consultancy Services, highlighting the region's commitment to innovation and transformation.
November 21, 2025 Information Services Group Inc. Unveils 2025 Total Compensation Management Trends Information Services Group Inc. reveals the latest trends in Total Compensation Management software, emphasizing AI integration and the importance of equitable pay. Leading providers like Oracle dominate the landscape, while emerging players like Pave innovate with new models, shaping the future of compensation management.
November 21, 2025 ISG Honors Capgemini, HCLTech, and Hexaware with 2025 Star of Excellence™ Awards The ISG Star of Excellence™ Awards recognized Capgemini, HCLTech, and Hexaware for their exceptional customer service. The event highlighted the importance of customer experience in technology services, showcasing various award winners including Persistent Systems and EY.
November 20, 2025 ISG Launches Comprehensive Study of SAP Ecosystem Service Providers ISG launches a comprehensive study on SAP ecosystem service providers to assist enterprises in cloud migration and AI adoption. The findings will be published in a series of reports in May 2026, offering insights into SAP S/4HANA transitions and managed services.
November 19, 2025 ISG Launches Groundbreaking Research Study on Digital Engineering Services ISG is initiating a significant research study on digital engineering services to help enterprises improve agility and reduce time to market. The findings will culminate in comprehensive reports evaluating service providers in AI-enabled design, intelligent operations, and platform-driven engineering, set for release in May 2026.
November 17, 2025 Enterprises Embrace AI and SaaS for HR Transformation: ISG Survey Insights The ISG 2025 report reveals a major shift towards AI and SaaS in HR technology, with organizations aiming for efficiency and enhanced insights. Despite this, many face challenges in realizing the full benefits of their investments.
November 14, 2025 ISG Launches Global Study on Procurement Service Providers ISG has launched a comprehensive study on procurement service providers to explore their adaptation to modern challenges. The findings will be compiled into the ISG Provider Lens® report, providing valuable insights for enterprises navigating the evolving procurement landscape.
November 13, 2025 ISG Launches Comprehensive Study on Robotics and Physical AI Service Providers ISG has initiated a comprehensive study on robotics and AI service providers to enhance operational efficiency in businesses. The upcoming ISG Provider Lens report will offer critical insights for enterprise buyers on vendor relationships and evolving robotics technologies.
November 13, 2025 GenAI Revolutionizes Application Development in Germany: Insights from ISG's Latest Report The ISG report reveals that Generative AI is significantly reshaping application development in Germany, particularly in manufacturing, healthcare, and public sectors. With a focus on AI integration, cloud migration, and mobile development, businesses are enhancing productivity while addressing regulatory challenges.
November 12, 2025 Information Services Group Inc. Highlights Growing Adoption of Agentic AI in Enterprises Information Services Group Inc. highlights the rising adoption of agentic AI in enterprises, emphasizing its potential to improve operational efficiency and decision-making. The upcoming AI Impact Summit will feature industry leaders discussing AI integration and governance strategies.
November 12, 2025 ISG Leaders Shine at 2025 Stevie Awards for Women in Business ISG leaders Kimberly Tobias, Eleanor Matthews, and Jenn Stein garnered top honors at the 2025 Stevie Awards for Women in Business. Their recognition underscores ISG's leadership in guiding AI transformation for organizations globally.
November 11, 2025 Brazilian Enterprises Transform Work with AI and Automation: Insights from ISG's Latest Report The ISG 2025 Provider Lens report reveals Brazilian enterprises are embracing AI and automation to improve productivity and employee satisfaction. Key findings show a shift towards intelligent automation and sustainable operations, with notable service providers leading the way.
November 06, 2025 ISG Launches Comprehensive Study on ServiceNow Ecosystem Partners ISG has announced a comprehensive study on the ServiceNow ecosystem, focusing on AI-driven partnerships that streamline enterprise workflows. The upcoming ISG Provider Lens® reports will provide insights into providers offering consulting and innovative solutions, helping enterprises make informed vendor decisions.
November 06, 2025 ISG Launches Comprehensive Study on Global Capability Center Service Providers ISG has launched a pivotal study on Global Capability Centers, examining how service providers facilitate their transition to AI-enabled platforms. The findings will be published in the upcoming ISG Provider Lens® report in March 2026, providing vital insights for enterprises.
November 05, 2025 Enterprises Embrace AI to Enhance Supply Chain Resilience The 2025 ISG Provider Lens report reveals a strategic shift towards AI-enabled supply chain management, focusing on resilience and sustainability. Enterprises are investing in technologies for better predictability, collaboration, and environmental responsibility, reflecting a new era in supply chain priorities.
November 05, 2025 GenAI Growth Accelerates Brazilian Cloud Migration with AWS The ISG's 2025 report highlights the swift integration of GenAI and AWS solutions in Brazilian enterprises, marking a shift from experimentation to full-scale implementation. Companies are modernizing their cloud strategies, leveraging advanced tools for improved scalability and performance across various sectors.
November 04, 2025 Brazilian Enterprises Embrace AI for Supply Chain Modernization The 2025 ISG report reveals Brazilian companies are rapidly integrating AI into supply chains, shifting towards digital ecosystems and sustainability practices. This transformation improves efficiency, forecasting, and customer satisfaction while fostering innovation through collaboration with skilled professionals.
November 04, 2025 German Firms Embrace AWS for Scalable IT Modernization German enterprises are increasingly adopting AWS to modernize IT infrastructure, focusing on scalability, cost efficiency, and enhanced data analytics. The latest ISG report highlights the shift towards managed services and coordinated modernization strategies among businesses.
November 03, 2025 Information Services Group Reports Strong Third-Quarter 2025 Results Information Services Group (ISG) announced strong financial results for Q3 2025, with revenues reaching $62.4 million, an 8% increase excluding divested units. The company demonstrated improved profitability and cash flow, driven by its focus on AI and operational efficiency, positioning it well for future growth.
November 03, 2025 Information Services Group Inc. Reports Q3 2025 Financial Results: A Mixed Bag Amid Strategic Shifts Information Services Group, Inc. reported a 2% revenue increase in Q3 2025, driven by strong performance in the Americas. Despite a decline in the Asia Pacific region, net income rose significantly due to a lower effective tax rate. The firm continues to focus on operational excellence and market expansion.
October 31, 2025 AWS Ecosystem Ignites AI and Cloud Strategies in U.S. Enterprises, Reports ISG The ISG report reveals a significant shift in U.S. enterprises towards implementing AI and cloud strategies with AWS. Companies are moving beyond pilot programs to robust production applications, enhancing multicloud strategies for better performance and cost optimization.
October 31, 2025 AI Adoption Reshapes Contact Center Experience in Europe The ISG report reveals a significant transformation in European contact centers, emphasizing AI and cloud migration as key drivers for enhanced customer engagement. Businesses are prioritizing structured optimization and integrating advanced technologies to meet customer needs while ensuring compliance with regulations.
October 30, 2025 Information Services Group Inc. Unveils Groundbreaking Insights on AI-Driven Contact Centers Information Services Group (ISG) reveals how AI is reshaping contact centers into growth engines in their 2025 report. Key advancements like real-time call summarization and agentic AI are highlighted, alongside challenges in scaling these innovations. The report also emphasizes the importance of aligning workforce strategies with technology for maximizing AI's impact.
October 30, 2025 Brazilian Contact Centers Embrace Digital Transformation to Enhance Customer Experience Brazil's contact centers are undergoing a digital transformation, integrating advanced technologies like AI and cloud services to improve customer satisfaction. The ISG report highlights the balance between automation and human talent, while addressing challenges in AI implementation.
October 30, 2025 AI and Hybrid Models Transforming Australian Contact Centers: Insights from ISG's 2025 Report The ISG 2025 report reveals significant changes in Australian contact centers driven by AI adoption and hybrid models. Companies are enhancing customer interactions and operational efficiency while addressing challenges like AI transparency.
October 29, 2025 Swiss Enterprises Embrace AI-Driven Workplace Modernization Swiss enterprises are rapidly adopting AI technologies, shifting from experimentation to large-scale implementation. A recent report highlights the focus on enhancing employee well-being, evolving workplace strategies, and embracing sustainability as organizations modernize their operations.
October 29, 2025 The Transformation of German Workplaces: Insights from ISG's 2025 Report ISG's 2025 report reveals significant transformations in German workplaces driven by economic challenges and AI integration. Organizations are adopting hybrid work models and focusing on global talent acquisition to address skill shortages, fostering collaboration between humans and AI.
October 29, 2025 ISG Report Highlights AWS Cloud Adoption in Asia Pacific The ISG report reveals rapid AWS cloud adoption in Asia Pacific, with enterprises leveraging AI for modernization. Key insights include the rise of hybrid solutions and leading service providers enhancing operational efficiency.
October 28, 2025 U.K. Enterprises Accelerate Cloud Migration with AWS: Insights from ISG's Latest Report The ISG report reveals that U.K. enterprises are increasingly integrating AWS technologies for digital transformation, focusing on cloud maturity, serverless computing, and cost efficiency. This shift is driven by regulatory changes and a need for resilience, positioning organizations to leverage AWS's capabilities effectively.
October 28, 2025 European Medical Device Makers Embrace AI Innovation: Key Insights from ISG's 2025 Report The ISG 2025 report highlights European medical device manufacturers embracing AI for digital transformation. Key trends include enhanced compliance, operational efficiency, and patient-centered models. Companies are adopting innovative technologies to improve regulatory processes and patient care.
October 27, 2025 AWS Expansion Fuels Cloud Transformation in Mexico The ISG report reveals that AWS's new regional hub in Mexico is fueling cloud modernization and AI adoption among enterprises. This infrastructure supports agile operations, compliance, and enhances the digital economy. Key sectors like finance are leading the transformation, leveraging AWS capabilities for innovation.
October 27, 2025 Agentic AI: A Transformative Force in Enterprise Operations ISG's latest report reveals the rise of agentic AI in businesses, highlighting its transformative impact on productivity and decision-making. Organizations are beginning to adopt agentic AI, modernizing their data infrastructure and focusing on workforce readiness to leverage its full potential.
October 24, 2025 U.S. Enterprises Transform Operations Through AI-Enabled ESM: Insights from ISG's Latest Report The 2025 ISG report reveals a significant shift in U.S. enterprises towards AI-driven Enterprise Service Management (ESM), which streamlines operations and integrates various business systems. Companies are modernizing their service management strategies to achieve measurable outcomes, positioning ESM as a strategic investment for sustained business impact.
October 23, 2025 Workday Expands Influence in Asia Pacific Market: Insights from ISG Report The 2025 ISG Provider Lens report reveals Workday's significant growth in the Asia Pacific, focusing on HCM and finance solutions. Organizations are leveraging Workday to modernize technology, attract talent, and embrace AI, positioning themselves for future success.
October 23, 2025 ISG Report Highlights AI-Driven Transformation in U.S. Medical Device Development The ISG report reveals U.S. medical device companies are adopting AI-driven digital tools to innovate and comply with regulatory standards. By focusing on patient-centric design, these firms enhance operational agility, reduce time to market, and improve product strategy, ultimately reshaping the future of medical technology.
October 23, 2025 Enterprises Embrace Generative AI: Insights from ISG's Latest Reports ISG's latest reports show enterprises are moving from pilot projects to strategic implementations of generative AI, focusing on production-ready solutions. Companies are prioritizing tailored applications and partnerships with specialists to create sustainable AI value.
October 23, 2025 ISG Unveils Finalists for 2025 Paragon Awards™ Asia: Celebrating Innovation and Excellence in Technology Partnerships ISG has revealed the finalists for the inaugural 2025 Paragon Awards Asia, celebrating outstanding contributions in technology and partnerships across various categories. The winners will be announced at a gala event in Singapore on November 12, 2025.
October 21, 2025 Information Services Group Inc. Unveils 2025 AI-Driven ADM Services Report for Asia Pacific The 2025 ISG Provider Lens report highlights the rapid adoption of AI in Application Development and Maintenance within Asia Pacific, focusing on automation, testing, and modernization. Key industry players are driving this transformation amid growing digital initiatives and government support.
October 20, 2025 Enterprises Adapt VMware Strategies Post-Broadcom Acquisition: ISG Report Following Broadcom's acquisition of VMware, enterprises are reassessing their strategies to enhance cost efficiency and align with evolving IT architectures. The ISG report highlights trends in application modernization, hybrid cloud adoption, and the growing role of AI in enterprise operations.
October 17, 2025 The Future of Work in the U.S. Public Sector: Insights from ISG's 2025 Report The ISG's 2025 report reveals a transformative shift in U.S. public sector workplaces, focusing on generative AI, hybrid work models, and experience-level agreements. Agencies are enhancing operational strategies to create effective and sustainable work environments.
October 17, 2025 ISG Report Reveals Transformation of Application Development in the AI Era The ISG report reveals a significant shift in application development practices among U.S. enterprises, driven by AI integration. Key trends include AI-driven automation, legacy modernization, and continuous quality assurance, emphasizing proactive strategies for innovation and efficiency.
October 17, 2025 European Enterprises Optimize Workday Deployments with AI European enterprises are advancing in their Workday deployments, focusing on measurable outcomes rather than just implementation. The integration of AI and automation is enhancing hiring, financial processes, and employee experiences, while sustainability and ESG performance drive strategic compliance. The ISG report highlights these trends and recognizes leading providers in the Workday ecosystem.
October 16, 2025 Australian Enterprises Embrace AI and Sustainability in Workplace Transformation A recent ISG report reveals that Australian enterprises are reshaping their workplaces by adopting generative AI, hybrid work models, and sustainability practices. This transformation emphasizes ethical technology use and enhances employee experience management, reflecting a unique digital workplace identity.
October 16, 2025 GenAI Revolutionizes Application Services in Brazil: Insights from ISG's 2025 Report The ISG's 2025 report reveals that generative AI is now essential in Brazil's application services, driving automation, optimizing processes, and transforming workforce roles. Brazilian enterprises are leveraging AI for improved project management, cost savings, and enhanced customer experiences.
October 16, 2025 Generative AI Transforms Application Services in Europe: Insights from ISG's 2025 Report The ISG's 2025 report reveals a transformative shift in the Application Development and Maintenance market in Europe driven by generative AI. Enterprises are increasingly integrating AI throughout the software lifecycle to improve compliance and performance, while investing in sovereign AI infrastructure and standardizing adoption processes.
October 15, 2025 Asia Pacific's Tech Services Sector Rebounds in Q3, Driven by AI Demand The ISG Index™ report reveals a 10% rebound in Asia Pacific's tech services sector in Q3 2025, driven by a surge in cloud services amid AI integration. While cloud spending thrived, managed services faced a 9% decline, indicating a significant shift in the market dynamics.
October 15, 2025 U.K. Enterprises Scale GenAI, Redefine Hybrid Work: Insights from ISG's Latest Report The ISG report reveals U.K. enterprises are shifting from GenAI experimentation to essential integration in workplace strategies, enhancing operational efficiency and employee experiences. Additionally, hybrid work models have evolved, emphasizing employee autonomy and sustainability efforts in business practices.
October 15, 2025 U.S. Enterprises Redefine Workplace Services with Generative AI: Insights from ISG's Latest Report A recent ISG report reveals U.S. enterprises are shifting from experimenting with generative AI to full integration in workplace services, enhancing productivity and employee satisfaction. With a focus on hybrid work models and experience management, companies are leveraging AI for better collaboration and decision-making.
October 14, 2025 Growing AI Adoption Fuels Digital Workplace Innovation The ISG report reveals that AI is revolutionizing digital workplaces, with a focus on employee-centric design and autonomous operations. As organizations adapt to hybrid work models, they prioritize real-time observability and predictive analytics to enhance productivity and security. Challenges like shadow AI also highlight the need for responsible governance in AI practices.
October 14, 2025 ISG Index Reveals Slowing Growth in Europe’s Tech Services Market Amid AI Surge The ISG Index's Q3 report indicates a slowdown in the European tech services market, with a 5% year-on-year growth amid strong AI-driven demand. The managed services sector faces significant challenges, while the as-a-service segment thrives. Geopolitical and economic uncertainties are impacting deal closures and market dynamics.
October 14, 2025 Enterprises Embrace Unified Service Management: Insights from ISG's 2025 Report The ISG's 2025 report reveals a strong shift towards unified Enterprise Service Management (ESM) platforms, enhancing operational efficiency through automation and AI. Major vendors like ServiceNow and Atlassian are leading this transformative trend, helping organizations align technology with business strategies.
October 10, 2025 ISG Set to Release Third-Quarter Financial Results Information Services Group (ISG) will announce its Q3 financial results on November 3, 2025, followed by a conference call at 9 a.m. ET. The results are crucial for stakeholders seeking insights into ISG's performance in the evolving tech landscape.
October 10, 2025 U.K. Public Sector Accelerates Digital Transformation: Insights from ISG's Latest Report The ISG report reveals that U.K. public sector organizations are ramping up digital transformation efforts with increased budgets and a focus on user-centric services. However, challenges like skills shortages and cybersecurity concerns persist, necessitating strategic partnerships with service providers.
October 10, 2025 Workday Transformations: U.S. Enterprises Embrace New AI-Driven Capabilities The 2025 ISG Provider Lens report reveals U.S. enterprises are maturing in their adoption of Workday, utilizing its AI-driven capabilities for financial management and skills-based strategies. This evolution is transforming how organizations manage human capital and innovate operational processes.
October 09, 2025 AI Drives Tech Services and Software Spending to New Heights in Q3: Insights from ISG Index™ The latest ISG Index reveals a significant 18% increase in global spending on technology services, reaching $32.7 billion, driven by the adoption of AI. As enterprises shift towards cloud-first platforms, the landscape of managed services is evolving, highlighting the transformative power of AI in business operations.
October 09, 2025 Australian Public Sector Innovates to Modernize Services Australia's public sector is embracing digital transformation to enhance service delivery and meet citizen expectations. The 2025 ISG report highlights modernization efforts, addressing outdated systems and promoting workforce digital fluency, ultimately fostering collaboration and efficiency.
October 08, 2025 ISG Launches Comprehensive Study on Mainframe Service Providers ISG has launched a significant study analyzing the evolution of mainframe service providers, emphasizing the impact of generative AI on operational efficiency. The findings will inform enterprise buyers and guide modernization strategies, culminating in a series of reports set for release in April 2026.
October 07, 2025 Information Services Group Inc. Unveils Insights on Payroll Innovation in 2025 Report The ISG 2025 report reveals how AI and data management are revolutionizing payroll systems, emphasizing compliance and personalized services. Key providers are adapting to a modular approach for enhanced agility and control.
October 06, 2025 Cloud Platforms Key to Enterprise AI Transformation, ISG Says ISG's research highlights the pivotal role of cloud platforms in enterprise AI transformation. By 2027, over 90% of enterprises are expected to adopt hybrid and multicloud solutions, enhancing operational efficiency and compliance. The report also evaluates leading cloud providers across various categories.
October 01, 2025 ISG Report Highlights Shift in Learning Management Systems Toward Integrated AI Solutions ISG's latest report reveals a significant trend in Learning Management Systems towards AI integration, emphasizing the demand for comprehensive solutions that enhance user experience and compliance. With predictions of increased AI adoption and streamlined platforms, organizations are encouraged to optimize their learning and development investments.
September 30, 2025 ISG Celebrates Recognition as One of India’s Best Workplaces for Women in 2025 ISG has been recognized as one of India's Best Workplaces for Women in 2025, reflecting its dedication to diversity and a supportive work culture. The company emphasizes women's leadership roles and promotes initiatives like the ISG Women in Digital community to enhance gender equality in the tech sector.
September 26, 2025 AI Transforms Subscriptions, Monetization, ISG Says ISG's latest report highlights the importance of subscription management software as enterprises shift to subscription models for predictable revenue streams. The integration of AI technologies is revolutionizing operations, enhancing customer engagement, and providing actionable insights for businesses navigating the complexities of subscription-based monetization.
September 25, 2025 Information Services Group Inc. Unveils Groundbreaking Insights on AI in Financial Outsourcing Information Services Group's 2025 report reveals a significant shift in finance and accounting outsourcing, emphasizing AI's role in enhancing operations. Enterprises are moving towards strategic partnerships with FAO providers, focusing on execution and industry-specific solutions to drive productivity and performance.
September 24, 2025 Healthcare Revolution: The Rise of AI and Analytics in Patient Care The ISG report reveals the growing adoption of AI and analytics in healthcare, improving patient engagement, drug development, and operational efficiency. Key providers are recognized for their leadership in this transformative sector.
September 23, 2025 ISG Research Highlights Importance of Data Management in AI Deployment ISG's latest research emphasizes the importance of robust data management for successful AI deployment in enterprises. As organizations face evolving data needs, investing in data governance, integration, and quality is essential for operational success and growth.
September 22, 2025 ISG Celebrates Innovation and Excellence at the 2025 Sourcing Industry Awards The 2025 ISG Sourcing Industry Awards celebrated excellence in sourcing partnerships and software innovations. Key winners included Infosys, Argano, and InterSystems, showcasing advancements in technology and transformative business practices.
September 19, 2025 ISG Celebrates Women in Technology with 2025 EMEA Awards The 2025 ISG Women in Digital Awards honored exceptional female leaders in technology across EMEA, showcasing their contributions to innovation and business growth. Notable winners included Sumita Dutta as Digital Titan of the Year and leaders from major companies like Shell and Pfizer. This initiative is part of ISG's commitment to promoting women's advancement in the digital landscape.
September 17, 2025 Enterprises Leverage AI for Robust Supply Chains: Insights from ISG's Latest Report ISG's 2025 report reveals the growing adoption of AI in supply chain management, emphasizing its role in enhancing resilience and visibility. The report highlights key trends, challenges, and leading providers in AI-driven analytics.
September 17, 2025 Enterprises Express Growing Concerns Over Governance and Innovation, ISG Report Reveals The ISG Q2 Star of Excellence™ CX Insights Report shows a decline in enterprise satisfaction regarding governance and innovation from service providers. With growing concerns over compliance, AI pricing, and business continuity, enterprises demand enhanced strategies and transparency from their providers.
September 15, 2025 AI Use Cases Double Though Business Outcomes Lag Ambition: ISG Study ISG's latest research shows that while enterprise AI use cases have doubled, only a quarter are achieving expected revenue impacts. The report emphasizes the importance of strategic alignment and innovative pricing models to improve AI deployment outcomes.
August 07, 2025 Information Services Group Inc. (ISG) Q2 2025 Financial Report: Navigating Challenges and Opportunities ISG's Q2 2025 report reveals a 4% revenue decline to $61.56 million, driven by challenges in automation services, yet highlights a successful 6% reduction in operating expenses. The company remains focused on growth strategies despite economic headwinds.
May 15, 2025 Insurers Flock to Guidewire Cloud for Core Modernization: Insights from ISG's Latest Report ISG's latest report reveals a significant trend among insurers to migrate from legacy systems to the Guidewire Cloud platform, driven by the need for improved scalability and customer experience. The shift presents challenges and opportunities, emphasizing the importance of choosing the right service partner for successful implementation.
May 14, 2025 Swiss Enterprises Navigate Data Sovereignty Challenges Amidst Microsoft Cloud Adoption Swiss enterprises are increasingly adopting Microsoft cloud solutions, facing data sovereignty and privacy challenges. The 2025 ISG Provider Lens report provides insights on the importance of compliance and innovative strategies for success.
May 13, 2025 Enterprises Prioritize AI Governance, Reveals ISG Research ISG's latest research shows that more than half of enterprises recognize AI governance as critical for maximizing AI's potential. The upcoming ISG AI Impact Summit will delve into strategies for effective AI implementation, featuring industry leaders and discussions on data architecture, security, and ethical considerations.
May 13, 2025 German Enterprises Embrace Microsoft AI Amid ROI Doubts German enterprises are rapidly adopting Microsoft AI tools, aiming for increased automation and productivity, despite uncertainties around ROI. The ISG report highlights challenges in implementation and the importance of experienced service providers in navigating these complexities.
May 12, 2025 German Firms Embrace Cloud-Based SAP Solutions Amid Data Sovereignty Concerns The 2025 ISG Provider Lens™ report reveals a growing trend among German enterprises towards cloud-based SAP solutions, driven by the need for agility and efficiency. Despite concerns over data protection and migration costs, organizations are shifting strategies, with AI playing a pivotal role in enhancing operations.
May 12, 2025 SAP Cloud Migrations Drive Demand for Ecosystem Services The 2025 ISG Provider Lens report reveals the complexities enterprises face in transitioning to SAP S/4HANA, emphasizing the need for specialized migration services. Key offerings like RISE and GROW with SAP are highlighted as crucial components for successful cloud adoption, along with the importance of cost optimization and compliance management.
May 09, 2025 Information Services Group Inc. Reports Q1 2025 Financial Results ISG reported a revenue decline of 7% in Q1 2025 amid shifting market dynamics, despite effective cost management that reduced operating expenses by 16%. The company remains focused on growth through innovation and strategic acquisitions, particularly in AI and digital transformation.
May 08, 2025 ISG Announces 2025 ISG Paragon Awards™ ANZ Winners The 2025 ISG Paragon Awards recognized outstanding sourcing partnerships in Australia and New Zealand, highlighting excellence in service delivery, innovation, and AI integration. With notable winners like Genpact and Tata Consultancy Services, the awards underscore the industry's commitment to digital transformation and sustainability.
May 08, 2025 Information Services Group Reports Strong Q1 2025 Results Information Services Group (ISG) reported strong Q1 2025 results, showing a 68% increase in adjusted EBITDA and significant growth in the Americas. The company's AI-centered approach and focus on cloud adoption are key to navigating market challenges and driving long-term growth.
May 07, 2025 Nominations Open for 2025 ISG Paragon Awards™ North America Nominations for the 2025 ISG Paragon Awards are now open, recognizing innovative technology partnerships in North America. The gala event will announce winners on September 17, 2025, celebrating excellence across various categories, including AI and sustainability.
May 07, 2025 Brazil Embraces AI and Automation Through ServiceNow Ecosystem Brazil is experiencing a digital transformation driven by the adoption of ServiceNow and AI integration in sectors like healthcare and finance. The ISG report highlights the shift towards hyper-automation and evolving managed services, positioning Brazilian enterprises for enhanced operational efficiency.
May 07, 2025 Information Services Group Inc. Reports on Salesforce Ecosystem Growth in Germany Information Services Group's 2025 report highlights the transformative role of AI and data integration in Germany's Salesforce ecosystem. While economic uncertainties and a skills shortage pose challenges, the demand for innovative service providers is rising, emphasizing the importance of sustainability and integrated solutions.
May 06, 2025 ServiceNow's Expanding Influence in Asia Pacific: Insights from ISG's Latest Report ISG's 2024 report reveals the accelerating adoption of ServiceNow in Asia Pacific, highlighting its critical role in digital transformation, ERP modernization, and enhancing customer experience. Major providers like Accenture and HCLTech lead the way in leveraging ServiceNow's capabilities.
May 06, 2025 Information Services Group Inc. Reports on ServiceNow Ecosystem in Europe The 2025 ISG Provider Lens report reveals the growing demand for ServiceNow solutions in Europe, highlighting compliance needs and strategic investments in AI. Notable service providers are recognized for their contributions to the ecosystem, ensuring successful adoption and enhanced productivity for enterprises.
May 05, 2025 Information Services Group Inc. Unveils Insightful Report on ServiceNow's Growing Influence in U.S. Enterprises The 2025 ISG Provider Lens report reveals ServiceNow's increasing adoption of agentic AI among U.S. enterprises, benefiting operational efficiency and customer engagement. Key insights include the rise of generative AI solutions and industry-specific applications tailored to regulatory needs.
May 02, 2025 Insurers Embrace Duck Creek Ecosystem for Core Migration: ISG Report Highlights Trends and Opportunities The ISG report reveals a significant trend in the insurance sector towards Duck Creek's core platform, driven by the need to replace legacy systems. While migration presents challenges, the integration of AI and strategic partnerships are key to overcoming them and enhancing operational efficiency.
May 01, 2025 Microsoft Cloud and AI Solutions Empower Businesses Amid Economic Uncertainty The 2025 ISG Provider Lens report highlights how businesses are increasingly investing in Microsoft Cloud and AI solutions to enhance resilience amid economic challenges. Key focus areas include cybersecurity, data analytics, and infrastructure modernization, while the demand for cost management solutions and improved employee experiences also rises.
April 30, 2025 AI Reshapes Brazilian Salesforce Implementations: Insights from ISG's 2024 Report The ISG 2024 report highlights the integration of AI in Salesforce implementations across Brazil, focusing on improved customer experiences and operational efficiencies. Key innovations, including Salesforce's Agentforce, are reshaping service delivery, while consulting needs grow amidst complex IT environments.
April 29, 2025 Australian IT Spending Set to Boost Microsoft Ecosystem A recent ISG report reveals a significant increase in Australian IT spending, highlighting a shift towards strategic technology investments. Key areas of focus include cybersecurity, cloud transformation, and enhancing employee experience through Microsoft tools. This trend indicates a maturing market eager for innovative solutions amidst evolving digital challenges.
April 28, 2025 ISG Report Highlights Evolution of Procurement Strategies in 2025 The ISG 2025 Provider Lens report reveals a transformative shift in procurement, emphasizing its strategic importance and the integration of advanced technologies like AI and analytics. The report identifies key trends such as data-driven decision-making and sustainability efforts, highlighting the evolving role of procurement in enhancing efficiency and resilience.
April 25, 2025 Rapid Adoption of AI Reshapes Industrial Operations Landscape in Europe The 2025 ISG Provider Lens report reveals the rapid adoption of AI and digital engineering in European industries. Key innovations include Generative AI in product development and the use of digital twin technology. The report highlights the importance of sustainability practices and identifies leading service providers in the digital engineering sector.
April 24, 2025 ISG Launches Research Study on Public Sector Consulting Services ISG has initiated a study to evaluate public sector consulting services in the U.K. and Australia. The findings will be compiled into reports released in September 2025, providing critical insights for agencies and service providers.
April 24, 2025 U.K. SAP Market Sees Strong Demand for S/4HANA Skills: Insights from ISG's 2025 Provider Lens Report The 2025 ISG Provider Lens report reveals a growing demand for SAP S/4HANA skills in the U.K., driven by digital transformation and economic uncertainties. The report highlights challenges and opportunities for service providers as enterprises adapt to new SAP technologies and optimize their processes.
April 24, 2025 U.S. Firms Embrace AI to Accelerate Digital Engineering A recent ISG report reveals U.S. firms are rapidly adopting generative and agentic AI in digital engineering, leading to improved product development and customer engagement. Key sectors include manufacturing, healthcare, and financial services, with a focus on cost reduction and efficiency gains.
April 23, 2025 Brazilian Agribusiness Embraces Digital Transformation: Insights from ISG's Latest Report The ISG report reveals Brazil's agribusiness is rapidly adopting digital technologies, enhancing efficiency and sustainability. Key advancements include AI integration, cloud computing, and IT/OT connectivity, positioning Brazil as a leader in global agriculture.
April 23, 2025 U.S. Firms Use GenAI to Ease SAP S/4HANA Migration U.S. firms are increasingly adopting Generative AI to streamline their SAP S/4HANA migrations, improving operational efficiencies and minimizing risks. This trend is reshaping migration strategies, particularly for mid-sized to large enterprises facing complex challenges.
April 23, 2025 ISG Reports Surge in SAP S/4HANA Adoption in Asia Pacific The ISG Provider Lens report reveals a surge in SAP S/4HANA adoption in Asia Pacific, primarily through greenfield projects. Businesses are increasingly favoring cloud solutions to enhance operational efficiency, with notable growth in sectors like healthcare and retail.
April 21, 2025 ISG Launches Comprehensive Study on Contact Center Customer Experience Providers ISG has launched a comprehensive study to evaluate contact center service providers that utilize advanced AI technologies. The findings, published in October 2025, will help enterprises assess vendor relationships and optimize customer experience strategies.
April 18, 2025 ISG Launches Comprehensive Study on Workday Ecosystem Providers ISG has launched a study to evaluate Workday ecosystem providers, emphasizing AI-driven solutions in HR. The findings will guide enterprises in optimizing vendor relationships and HR operations.
April 17, 2025 Information Services Group Inc. Unveils Impact of AI on Salesforce U.K. Offerings The ISG report reveals the transformative impact of AI on Salesforce in the U.K., emphasizing an agent-first model and the need for robust governance. As consumer expectations evolve, organizations must adapt to maintain competitiveness in this AI-driven landscape.
April 17, 2025 ISG Launches Comprehensive Research Study on VMware Ecosystem ISG has launched a comprehensive research initiative to assess the VMware ecosystem, focusing on service providers' strengths and market positioning. The findings will culminate in a report designed to help enterprise buyers navigate vendor relationships and explore service offerings by September 2025.
April 16, 2025 ISG Reports Strong Growth in Asia Pacific IT and Business Services Market Amid Shifting Dynamics ISG's report reveals a strong 10% growth in the Asia Pacific IT and business services market, driven by demand for cloud services. Despite a decline in managed services, sectors like media and telecom show promise, while economic uncertainties pose challenges ahead.
April 16, 2025 ISG Future Workplace Summit to Explore the Role of AI in Enhancing Workplace Productivity The ISG Future Workplace Summit, scheduled for May 6-7, 2025, will gather industry leaders to discuss AI's impact on workplace productivity. Key panels will explore hybrid work models and AI integration strategies amid economic challenges.
April 16, 2025 U.S. Enterprises Invest in Salesforce Ecosystem to Harness AI Potential The 2025 ISG Provider Lens report reveals a surge in U.S. enterprises adopting Salesforce solutions to harness AI and data management despite slowing revenue growth. Key trends include the rise of industry-specific clouds and the aggressive AI adoption by smaller firms.
April 15, 2025 ISG Launches Comprehensive Study on AWS Ecosystem Partners ISG has initiated a comprehensive study on AWS ecosystem partners to explore AI adoption and cloud solutions. The research will culminate in detailed reports aimed at helping enterprises evaluate vendor relationships and optimize cloud strategies while addressing data security and compliance needs.
April 15, 2025 Strong Growth in IT and Business Services Amid Economic Uncertainty: Insights from ISG Index™ The ISG Index™ reveals a 19% year-over-year increase in IT and business services in Q1 2025, led by cloud and AI. However, caution persists in the managed services segment, highlighting shifting spending patterns amid economic uncertainty.
April 14, 2025 Europe's IT and Business Services Market Shows Resilience in Q1 2025 Europe's IT and business services market showed resilience in Q1 2025, with a 23% increase in annual contract value, driven by digital transformation. Despite optimism, potential market volatility is anticipated due to economic factors. The report highlights significant growth in managed services and as-a-service segments.
April 14, 2025 The Evolution of Global Capability Centers: Insights from ISG's 2025 Report ISG's 2025 report reveals the evolution of Global Capability Centers (GCCs) from mere cost-cutting tools to strategic assets that drive digital transformation. The report highlights diverse GCC models and predicts a future of AI-driven, autonomous decision-making units that enhance innovation and operational efficiency.
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AI Revolutionizes Field Service Management: Insights from ISG's Latest Research

Last updated: March 31, 2025 •
Taurigo

1. A Shift Towards Proactivity

In a recent press release dated March 31, 2025, Information Services Group Inc. (ISG) unveiled compelling insights on the transformative role of artificial intelligence (AI) in field service management (FSM). The research indicates a significant trend where two-thirds of enterprises are projected to employ AI for managing field service operations by 2028. This shift promises to enhance control over the myriad variables involved in delivering on-site customer support.

The Evolution of Field Service Management

According to ISG's findings, current FSM platforms are leveraging advanced data analytics to improve service delivery. This evolution enables enterprises to predict service needs accurately and proactively inform customers about them. Keith Dawson, research director at ISG Software Research, emphasized that these advancements facilitate more timely, accurate, and seamless customer service experiences.

The integration of AI and machine learning (ML) marks a new phase in FSM software development, focusing on mobility, automation, and data-driven decision-making. As these technologies mature, they are expected to redefine how field service technical teams operate, moving from reactive responses to proactive strategies.

2. Key Findings from ISG's Buyers Guides™

ISG's comprehensive analysis, outlined in the 2025 Buyers Guides for Field Service Management, assessed various software providers across five distinct platform categories: Field Service Management, Field Service Customer Engagement, Field Service Proactive Maintenance, Manufacturing Field Service, and Power and Utilities Field Service. A total of 23 providers were evaluated, including industry giants such as Salesforce, Oracle, and IBM.

Performance Assessment Criteria

ISG Software Research used seven performance categories to rate and rank these software providers:

  • Usability
  • Manageability
  • Reliability
  • Capability
  • Adaptability
  • Validation
  • Total Cost of Ownership and Return on Investment (TCO/ROI)

Providers distinguished as Leaders in each category received the highest rankings, with those achieving the most Leader designations named Overall Leaders.

Recognizing the Leaders in Field Service Management

The 2025 Buyers Guides identified several standout performers:

Field Service Management:

  • Overall Leaders: ServiceNow, Salesforce, and Oracle topped the ratings, achieving Leader status across all seven performance categories.
  • Exemplary Ratings: IBM, IFS, Infor, Microsoft, Oracle NetSuite, PTC, and SAP also received strong evaluations.
  • Innovative Recognitions: Kapture CX and Praxedo were noted for their innovation within the field.

Field Service Customer Engagement:

  • Overall Leaders: Again, ServiceNow, Salesforce, and Oracle led the pack.
  • Exemplary Providers: IBM, IFS, Infor, PTC, and SAP were rated highly, while Microsoft and Kapture CX were recognized as Innovative.

Field Service Proactive Maintenance:

  • Overall Leaders: ServiceNow, Salesforce, and Oracle maintained their leadership across all categories.
  • Exemplary Ratings: IBM, IFS, Infor, PTC, and SAP also earned commendations.

Manufacturing Field Service:

  • Top Performer: Salesforce received the highest rating, followed closely by Oracle.
  • Exemplary Rating: IFS and IBM were recognized for their strong performance.

Power and Utilities Field Service:

  • Leading Providers: Salesforce and IFS were highlighted as Leaders, with IBM achieving recognition in five categories.

Mark Smith, partner and chief software analyst at ISG Software Research, noted that effective field service is increasingly seen as a benchmark for a company's ability to support its products and services. This comprehensive research equips enterprises with the necessary tools to choose FSM software that aligns with their operational needs.

3. The Future of Field Service Operations

ISG forecasts a landscape where remote sensing and IoT technologies will become standard in field service operations by 2029, significantly reducing the necessity for on-site visits. These innovations will also facilitate proactive maintenance strategies, utilizing AI to analyze historical data and anticipate service needs effectively.

In sectors like power and utilities, ISG highlights that field service challenges are intensifying due to the integration of renewable energy sources, electric vehicles, and the emergence of smart cities. The ability to meet consumer expectations for uninterrupted service and robust customer support requires sophisticated orchestration of field service operations.

4. Conclusion

The insights from ISG's latest research underscore a pivotal moment in field service management, driven by AI and advanced analytics. As enterprises increasingly adopt these technologies, the potential for enhanced customer engagement and operational efficiency becomes evident. ISG's Buyers Guides serve as a vital resource for organizations seeking to navigate this evolving landscape and optimize their investments in FSM solutions.

Original press release
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