Hershey Co. Appoints Tiffany Menyhart as Chief Customer Officer

On March 5, 2025, The Hershey Company (NYSE: HSY) announced a significant leadership change with the appointment of Tiffany Menyhart as Chief Customer Officer, effective March 17, 2025. This strategic decision comes as Hershey aims to strengthen its position as a leading player in the snacking industry, building on its legacy in confectionery.

Tiffany Menyhart brings a wealth of experience to her new role, boasting 30 years in sales and consumer packaged goods (CPG), including 15 years specifically in the confectionery sector. Prior to joining Hershey, Menyhart held key positions at Kraft Heinz, where she demonstrated her ability to drive profitable growth and foster transformational change. Her track record of enhancing relationships with retail partners aligns perfectly with Hershey's vision for continued expansion in the competitive snacking market.

Andrew Archambault, President of U.S. Confection at The Hershey Company, expressed confidence in Menyhart's leadership abilities, stating, "Tiffany's visionary leadership, extensive experience across confection and snacking categories, and focus on the customer will guide our commercial organization's next growth phase." Archambault emphasized that Menyhart's arrival is timely, as Hershey aims to meet the evolving needs of retail partners and consumers alike.

Menyhart holds an MBA from Northwestern University's Kellogg School of Management and a B.A. from Vanderbilt University. Her professional journey has not only been marked by success but also by recognition; she has been honored as a Woman of Influence in the Food Industry. Menyhart's commitment to building strong teams and promoting career development is evident in her current role on the FMI Foundation Board, where she contributes to shaping the future of the food industry.

In her own words, Menyhart expressed her enthusiasm for joining Hershey: "For more than two decades, I've admired Hershey's best-in-class commercial team and its pioneering leadership in category excellence. I'm excited to return to confection, represent iconic brands with a talented team, and lead category growth while delivering exceptional experiences for our customers and consumers."

The Hershey Company, founded over 130 years ago, is renowned for its iconic brands and commitment to corporate social responsibility. With more than 20,000 employees globally, Hershey generates over $11.2 billion in annual revenues through its diverse range of products, including beloved names like Hershey's, Reese's, Kisses, and Kit Kat. The company is also expanding its portfolio to include salty snacks such as SkinnyPop and Pirate's Booty.

Hershey's dedication to ethical and sustainable operations is rooted in its founder Milton Hershey's vision. The company has long been committed to ensuring equitable access to education through initiatives like the Milton Hershey School, established in 1909.

As Tiffany Menyhart prepares to take the helm as Chief Customer Officer, stakeholders will be closely watching how her leadership will influence Hershey's trajectory in the snacking sector and beyond. With her insights and experience, the company is poised to embark on a new chapter of growth and innovation.