HP Inc. Partners with OpenAI to Revolutionize Customer Experiences and Internal Operations

Prakash Arunkundrum, HP's Chief Strategy and Transformation Officer, expressed the potential for this partnership to fundamentally reshape how AI can drive improved outcomes. “With OpenAI, there is an opportunity to fundamentally rethink how AI can deliver better outcomes,” he stated. The integration of the Frontier platform is expected to create a more consistent experience across various customer interaction channels, including stores, partners, chat, and voice. This initiative aims to streamline workflows, allowing customers and partners to obtain answers and resolve issues more quickly.

HP has distinguished itself as one of the first major enterprises to adopt the Frontier platform, which will underpin its transformative efforts. While specific applications of the technology will evolve as the partnership progresses, initial focus areas include:

Denise Dresser, Chief Revenue Officer at OpenAI, lauded HP’s proactive approach: “HP is showing what enterprise transformation looks like when AI becomes an operating layer - connected to the systems and workflows where work already happens.” She highlighted HP’s successful early engagement with OpenAI tools, such as ChatGPT and Codex, which have already generated tangible benefits.

The partnership follows a thorough exploratory phase that began in February 2026, during which HP conducted an in-depth evaluation of the Frontier platform’s capabilities. This evaluation focused on technical aspects, potential use cases, and strategic alignment with HP’s business goals. By piloting various components, HP has identified OpenAI as a leader in providing agent-based capabilities, which are integral to its enterprise efforts.

As HP embarks on this partnership, the company envisions AI becoming a fundamental layer for how work is conducted across its organization. The Frontier platform will be developed with a focus on context, governance, and execution capacity, enabling HP to transition from initial successes to widespread organizational transformation.

As the business landscape transforms due to AI, HP is preparing for a future where human workers and AI systems collaborate seamlessly. The company is in the process of developing a suite of agentic AI devices designed to integrate effortlessly into existing workflows, thereby enhancing employee efficiency. Notably, HP is also working on dedicated hardware optimized for continuous AI workloads, ensuring that clients have the necessary technological infrastructure to realize their AI aspirations.

HP's WXP, recognized as a leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Management Tools, plays a crucial role in this transformation. It offers a centralized management system for diverse devices, providing CIOs and IT managers with the assurance needed to navigate the complexities of an AI-driven future.

HP Inc. is positioning itself at the forefront of a new era in workplace technology, where AI is not merely a tool but a core operational layer. By partnering with OpenAI and utilizing the Frontier platform, HP aims to redefine how work is executed, fostering innovation and productivity in an increasingly digital landscape. As the company continues to evolve, its commitment to integrating AI into its operations reflects a larger trend in the industry, signaling significant changes in how businesses will operate in the future.

HP's strategic partnership with OpenAI marks a significant milestone in its journey towards shaping the Future of Work, where technology and human ingenuity will work hand-in-hand to unlock unprecedented levels of productivity and innovation.