CareScout, a subsidiary of Genworth Financial Inc., has announced a significant expansion of its service offerings aimed at helping families navigate the complexities of aging and long-term care. As of January 20, 2026, CareScout is now providing two essential tools nationwide: a personalized Care Plan created by licensed nurses and access to a credentialed network of home care providers through the CareScout Quality Network. This expansion positions CareScout as a comprehensive platform designed to empower families with the resources they need to effectively plan for and manage long-term care.

2. Meeting the Needs of Modern Families

The need for enhanced long-term care support has never been more pressing. According to the U.S. Department of Health and Human Services, nearly 70% of Americans will require some form of long-term care in their lifetime. However, many families struggle to know where to start when faced with these needs. CareScout aims to alleviate this uncertainty by providing structured, high-quality support that addresses the unique challenges associated with aging.

CEO Samir Shah expressed pride in the company's evolution, stating, "We’re proud to continue evolving CareScout in ways that meet the real needs of families. By expanding our offerings, we’re giving people clearer guidance, quality support, and resources they can rely on as they navigate aging – no matter where they are in the journey."

3. Personalized Care Plans for Clarity and Confidence

At the core of CareScout’s new offerings is the personalized Care Plan, a service built on over 20 years of experience and more than one million nurse-led evaluations. Each Care Plan is crafted through direct interactions with licensed nurses, ensuring that families receive guidance shaped by professional insights and empathetic understanding.

The Care Plans involve a comprehensive evaluation, lasting 45-60 minutes, which can be conducted in-person or virtually via Zoom. This assessment examines daily routines, functional abilities, cognitive changes, safety needs, and personal goals. Within five business days of the evaluation, families receive a customized Care Plan that includes:

An unbiased analysis of physical and cognitive capabilities

Tailored recommendations for home safety, self-care, lifestyle, emotional well-being, and medication management

Local resource and provider options that align with individual family needs

Actionable next steps to simplify decision-making around care options

Jennifer Johnson, director of CareScout’s field nurse network, emphasized the human aspect of the Care Plans, stating, “Care Plans are more than checklists; they’re about truly seeing the person behind the needs.”

4. Accessing High-Quality Providers

In addition to the personalized Care Plans, CareScout is also launching the CareScout Quality Network. This network comprises a carefully vetted selection of home care providers that adhere to stringent credentialing standards and typically offer pricing below market rates. The CareScout Quality Network aims to enhance transparency and quality within the long-term care sector, empowering families to make informed choices with confidence.

Shah described the network as “not just a directory, it’s a quality engine,” underscoring CareScout’s commitment to raising the standards of care in the industry. Unlike some online platforms that may inundate users with unsolicited calls, CareScout prioritizes user control, ensuring that families receive support when and how they need it.

5. Availability and Access

CareScout’s personalized Care Plans are now available nationwide for a one-time fee. It’s important to note that while these plans provide valuable guidance, they do not constitute medical services or advice. Additionally, families can access the CareScout Quality Network without any fees, ensuring that CareScout remains a resource for identifying quality home-based care providers.

6. About CareScout and Genworth Financial

CareScout is dedicated to assisting older adults and their families in navigating the aging process and finding quality care options. With a mission to simplify and dignify the aging experience, the company is developing an integrated ecosystem of care and funding solutions. CareScout operates as a wholly owned, indirect subsidiary of Genworth Financial, Inc., which trades on the New York Stock Exchange under the ticker symbol GNW.

As CareScout rolls out these new services, it reinforces its commitment to enhancing the lives of families facing the complexities of aging, providing them with essential tools and resources to secure quality care for their loved ones.

Original press release