VyStar Credit Union Partners with Diebold Nixdorf to Enhance Self-Service Capabilities

In a significant development for the financial services sector, VyStar Credit Union has announced the expansion of its long-standing partnership with Diebold Nixdorf (NYSE: DBD). As of May 5, 2026, VyStar is set to adopt Diebold Nixdorf's Branch Automation Solutions, a comprehensive suite of software-enabled managed services designed to optimize self-service networks. This expansion aims to enhance the overall member experience by leveraging advanced technology and data analytics.

VyStar's decision to upgrade its self-service network reflects a strategic move to meet the evolving expectations of its members. The Branch Automation Solutions will provide VyStar with continuous monitoring, remote resolution of ATM faults, and real-time artificial intelligence capabilities. These features will enable the credit union to aggregate and analyze ATM data, allowing for earlier identification of issues and prioritization of resolutions.

The operational capabilities of these solutions are expected to optimize cash levels, enhance security, and provide a comprehensive web-based view of performance, ticket activity, and system status. This positions VyStar to make informed, data-driven decisions that continuously improve self-service performance and personalization at scale.

Stephanie Curtis, the Chief Member Experience Officer at VyStar, emphasized the importance of reliable, secure, and convenient self-service options in meeting member expectations. "Delivering reliable, secure and convenient self-service options is critical to meeting the evolving expectations of our members, especially as they look for more personalized, digital-first choices and always-on access," Curtis stated. With Diebold Nixdorf's solutions in place, VyStar can focus on delivering exceptional member experiences while benefiting from expert support.

As part of this initiative, VyStar plans to upgrade its self-service network, which includes more than 200 ATMs. The new DN Series® devices will feature cash recycling capabilities and a multi-layered security approach to protect devices, transactions, and data. Additionally, VyStar will utilize Diebold Nixdorf's terminal software, enhancing ATM functionalities with features such as e-receipts, fast cash, language preferences, contactless card functionality, and targeted marketing.

To ensure a successful implementation, Diebold Nixdorf's Advisory Services have been instrumental in providing VyStar with a comprehensive ATM optimization strategy. This strategy includes tailored recommendations for each ATM based on features and functionality in alignment with the credit union's broader physical distribution and member experience strategy. The Advisory Services also delivered a cassette optimization strategy that outlines immediate savings opportunities and future benefits enabled by cash recycling. This will help VyStar maintain the right mix of cash in its ATMs, minimizing downtime and reducing replenishment costs.

Chad Buckland, Senior Vice President of North America Banking at Diebold Nixdorf, commented on the partnership, stating, "Financial institutions are looking for ways to modernize their self-service environments while improving efficiency and strengthening security." He added that VyStar's strategic, data-driven approach to optimizing its ATM network positions it well for improving availability and security while enhancing the member experience.

VyStar Credit Union stands as the second-largest credit union headquartered in Florida, boasting 79 full-service branches across Florida and Georgia, over 1 million members, and assets exceeding $14 billion. With a commitment to providing exceptional financial services and innovation, VyStar has been recognized nationally for its customer service excellence.

Diebold Nixdorf is a global leader in automating and digitizing banking and shopping experiences. With a presence in over 100 countries and approximately 20,000 employees, the company continues to offer integrated solutions that connect digital and physical channels for consumers effectively and securely.

This partnership between VyStar Credit Union and Diebold Nixdorf marks a notable advancement in the evolution of self-service banking, setting the stage for enhanced user experiences and operational efficiencies in the financial sector.