Conduent Unveils Conni: A Revolutionary GenAI Virtual Assistant for Enhanced Employee Experience

On February 11, 2025, Conduent Incorporated (Nasdaq: CNDT), a prominent player in technology-driven business solutions, announced the launch of Conni, an innovative generative AI (GenAI) virtual assistant. This development is a significant step in Conduent’s ongoing AI initiative, aimed at enhancing customer experience and improving the quality of service across its platforms for both corporate and government sectors.

Cliff Skelton, President and CEO of Conduent, emphasized the company's commitment to integrating advanced technologies such as automation and machine learning into its service offerings. “We will continue to embed AI and generative AI within our solutions to drive functionality,” he stated. The introduction of Conni aligns with Conduent’s broader strategy to leverage advanced technologies to deliver better outcomes for its clients, particularly in the realm of Human Capital Solutions.

Conni is initially deployed within Conduent’s Life@Work® Connect Experience Platform, a secure and centralized portal dedicated to employee benefits management, encompassing health, wealth, and wellness. This platform already includes other advanced AI features like JellyVision and TALON, and the addition of Conni is set to create a more personalized and intelligent experience for employees.

Employees utilizing Conni can expect a range of functionalities designed to simplify their interaction with benefits information:

The practical applications of Conni are exemplified in its ability to assist employees with specific health-related inquiries. For instance, in a scenario involving an injury that necessitates physical therapy, Conni can answer questions like “Where is the best place for physical therapy near me?” and “How much money is in my health savings account to pay for treatment?” By utilizing employee-specific coverage data and health plan information, Conni provides quick and relevant answers to enhance employee engagement.

DeeAnna Warrington, a Principal Research Analyst at NelsonHall, praised Conduent's initiative, noting that the incorporation of generative AI into its offerings enhances client efficiency, reduces costs, and optimizes business processes. This endorsement highlights the potential impact Conni may have on transforming employee benefits management.

As Conduent continues to lead the way in integrating cutting-edge technologies, the launch of Conni marks a pivotal moment in enhancing customer experience and operational efficiency within the enterprise landscape. By harnessing the power of generative AI, Conduent not only addresses the evolving needs of its clients but also sets a precedent for future innovations in the HR services domain.

For more information on Conni and to see it in action, Conduent invites interested parties to watch a demonstration video on their website here.

Conduent is dedicated to delivering digital business solutions and services that span the commercial, government, and transportation sectors. With a global workforce of approximately 55,000 associates, the company leverages a blend of cloud computing, AI, machine learning, and automation to digitally transform operations and enhance customer experiences. Annually, Conduent disburses around $100 billion in government payments and handles billions of customer service interactions, underscoring its vital role in driving efficiency and innovation in the industries it serves. For more details, visit www.conduent.com.

This press release marks a significant milestone for Conduent as it enhances its portfolio with innovative solutions aimed at improving employee satisfaction and operational efficiency.